Enterprise Rent-A-Car

They are great every time I deal with them. Its one of my favorite place to visit and rent a car. Very helpful staff. I rent from Enterprise like worth 1000$ per month (different locations) and always have good exp with staff.

Will deal with them again, for sure. First experience with them was unbelievably customer oriented. They earned another customer here.

Doesn't help us if we rent a vehicle and they give it away before we get there. Caught in construction traffic and 3 min late. Not impressed with their lack of customer service.

Provided the vehicle you requested. Very professional staff with a chauffeur service. With follow up phone call checks to guarantee customer satisfaction.

I had booked a car for 9 days weeks in advance for 10:00 Am. I had to pick someone up from the airport so the time was pretty important. The car was 30 minutes late and when I kept asking where it was I was told " its off being cleaned". Eventually I was told my car was ready and they took me to a car that I was sitting next to for the past 30 minutes (not away being cleaned at all).

I was then gave the lady my credit card and she said so that'll be 800 dollars (over double the price we agreed upon when I booked). I asked why it was so high and she explained it was 200 dollars in case of damages which ill get back ,300 dollars for the rental and the rest is tax and fees. I asked 'what fees'? ..... " just standard fees and I've already swiped your card".

In a rush I had to get to the airport as I was late. so I called later that day asking what theses fees were. I was told it was for a mandatory damage waiver, when I confronted the man on the phone saying the website states that it is optional and he should have told me about it in store. He stated that it is mandatory for British persons to have this cover in Canada.

I eventually went into a different branch and spoke to someone helpful in Banff, and with a couple clicks on his computer the fees had disappeared.

Overall the car was fine and the eventual cost was okay but the service from this particular branch was very difficult.

I have only rented from Enterprise once so far. They were extremely helpful, and their price was literally A FRACTION of their competitors' price. I had reserved for 2 days; near the end of the 2nd day I telephoned from my motel room and asked if I could keep the car. Not only did they say "yes" but since my new return date fell on a day they weren't open, I was permitted to keep the car until the next business day without paying for that extra day. It was sort of like, "Since the customer is making herself available to return the car at a time when we are not there to assist her, we will not fault her and ask for more money." When I congratulated them on all-around excellent service at the time of the car's drop off, they blushed and were really very modest and said that it was the right thing to do, nothing more. I dealt with Sham at drop off, and he was great, but also the attractive woman who took me out to my car initially on pick-up day was extremely courteous & friendly as well. I will be a return customer and have already planned out a few more dates I will be using them again. Tomorrow is one actually, as long as when I call back at 5:30 they do have a car available for tomorrow as right now there are NONE available. I'd say that is a sign of good business sense, on their part. ;)

Nice at first, until I go to to use my credit card after the "24" hours you have to wait to get the deposit is up and it still isn't on my balance I call and ask,he says call the bank. So I do that she tells me they can call there cc company and take the hold off themselves, so I call he says he will call me back when it is done. Calls me back says it's done now they are closed and I may have tones of 3-10 business days for the funds to return to my balance, terrible experience never again will I rent with you guys.

Super nice staff...was very pleased with the service I received and the vehicle I drove was top notch!

Tremendous, courteous, efficient service! THANK YOU!

Staff were courteous and helpful. I had a printout from the Enterprise website with a quoted price which was lower than the price they gave at the office, and they agreed to match the website price.

Found that the Enterprise website had an even lower price this morning, so I made a new reservation and they cancelled the more expensive reservation for me in a polite manner.