Gordon'S Appliance Repair

Fast, friendly service. Was able to repair same day as I called, because it was a simple repair and he had the part on hand, at a very reasonable cost!

It took a week or so for them to get to me but they are the only repair place in cold lake. The man that came to fix was great. He ordered the part and had it fixed and its working great!

Absolute worst service I’ve ever seen. Takes care of Samsung warranty. First time I had issues took him over a month to come and fix. Same machine had problems a year later. First time he came after waiting 2 weeks he ordered the wrong pump. Called him agin 2 weeks later to see when the right size pump would be in and he said it showed up damaged. After waiting another 2 weeks he won’t answer my calls and gets the receptionist to screen my calls. I’m finally sick of dealing with him so I’m going to go buy a new washing machine. Not to mention he sat on the new dryer trying to fix the washer and caved in and dented the top. Please save yourself the time and use someone else.

The gentleman returned the first phone call I made to him, asked me to call back with information he needed (which I did), then never returned my calls again. If he is trying to run a business, his customer service needs to be improved GREATLY. Being that he may be the only local repair man in the area, perhaps he can get away with poor customer service... that shouldn't be an excuse. If you have repairs to be made and need them in a timely manner, do NOT call this company. You'd be better off hiring the gentleman in Vegreville.