Grande Prairie Eye Care

My glasses frame broke just a couple moths after I recived them. Big hastle to get them replaced. Next pair broke in same place in few months. Was told they would only warranty one time. I am a sixtyish retired man and do not abuse my glasses. They just literally fell apart. Not a good brand I suppose (roots). I would think that if they were a decent store they wold look after their customers better. These were not cheap frames. Now I have no glasses as I can not afford to get any more right now. Very poor customer service. Spent a lot of money and have nothing to show for it. Wanted to talk with owner but front desk lady said she was the one to handle it and I was getting nothing further done about it as they would only do one warranty even if the frames were defective. I am very disappointed after making four trips that take 5 hours each and pay a LOT of money and end up with no glasses.

Yes. You changes my lenses at no cost because when I had received my glasses I could not see anything as the prescription was not correct. I told the lady at the front desk that I could not see properly. She said it could take a while to adjust to the new glasses, try them for a week or to and then see. I told her I had been wearing glasses my entire life and new that this wouldn't work. So drove home and after two days had to find a old pair as the new ones gave me bad hearaches and could not see well. Came back to GP when could to get fixed (4 hour round trip). You should have record of replacing my frames once. I have picture of this event if needed to jog memory.

I brought my daughter for her eye exam. I can tell that the doctor is amazing with kids and very patient, everything went smoothly and quickly. They are very friendly, and they have great people working for them!

Excellent facility, staff and services. So nice to have an indepth examination; instant follow up on concerns, and glasses made in store; all within an hour! Simply amazing!

In the clinic of Dr. Navarrete, we had the experience of feeling at home. They gave us very good attention, they were very kind, and they explained everything. Based on that, I can say that they have excellent services, and they are very professional.

Must have been busy the day I booked over the phone because the appt was to be at for the eye exam was not even written down. Anyways booked the next day hopefully they get it together

These guys are amazing!! I flew into Grande Prairie for the weekend and had left my contact lenses at home. So I came here and they helped out right away and gave me the right contacts I needed for the weekend. Thanks a lot for the friendly and helpful service!!

Salesman selling eyewear

I love my prescribed eyeglasses! Thank you Dr. Navarrete!

Great service! Me and my family were visiting some relatives in the Grande Prairie area and we went to Dr. Navarrete's office because I had some problem with my glasses. We couldn't be happier with the customer service, compassion and understanding from Dr. Navarrete and the staff. Highly recommended professionals.

Great place to bring kids! Dr. Carolina Navarrete prescribed some reading glasses to help the focus of my little son. Now he reads quickly and better. He loves them!