Kal Tire

Update #2: the manager called me back following my last update. He explained to me that the situation should have been dealt with differently and they should have asked me to come back and addressed the concerns at my convince. He then assured me he would have conversations with the staff at the front and implied he would also talk with the technicians to ensure situations like this will not happen again in the future. Just for some context, the issue I was experiencing turned out to be excessive mud caked on the rim and the tires had abnormal wear. I am not sure if it is easily identifiable by technians, but if it is, I hope their techniains don't put speed before quality and safety in the future.

Update: I have not received a call back from the manager yet after 7 days.

I am not pleased with my experience at this particular Kal tire location (in Leduc). I went in for a tire changeover yesterday and when I got the car back I noticed the car was now vibrating/shaking at highway speeds and also making excessive noise which increases at lower speeds. When I tried to address these concerns with this Kal Tire location, they said it would not be a safety issue and they would not be able to fit me back in their schedule to really take a look at it. I then called a different Kal tire location who told me I should get my car into a shop because he could not guarante the safety of my vehicle unless it was looked at but he also could not book me in (that was the South Edmonton Common location) but he recommended I try the Summerside/Ellerslie location. When I got there they were also predictably busy. I explain my situation to 3 different people because I was first told to get my wheels torqued because it might solve the issue but there was little else he could do at that time, then the 2nd person said to test drive around the parking lot to see if the issue persisted after the torque fixed it ( hard to test issues like that in a parking lot when it presents itself at highway speeds), he said to go back inside and he will talk with the front desk people while I test drive. I went back in again, lined up again, then finally saw a 3rd person. I explained everything and he said it was strange that the Leduc Kal tire store did not balance the tires before putting them in my car because that was standard procedure for all Kal tire locations. He also said they should address an issue if it happens after servicing a car (which it did in my case). Therefore this 3rd person recommended that I call and talk to a manager at the Leduc store. I called them and got put on hold for 7 minutes (which is shorter than I anticipated). I was then told the manager is not in and was asked to call back Monday. I asked if he could leave a message for the manager to call me back when he could. I explained my situation yet again and was told in a somewhat demeaning tone (but clearly and in a very straightforward manner) that they simply could not get around to addressing my issue because they believed the issue was there before the tires were switched and they were too busy to balance each tire coming through even though they typically would.

My issue with this store is they seem to start neglecting parts of their procedure when they get busy, they do not seem to want to take action to address customer concerns that arise following their work at their store. While they may be correct that the wheels need to be balanced and perhaps they were not balanced correctly before (I do not think this issue the case because I did not have these issues with the same tires last time I had them on), I am frustrated because my concerns for my safety and potential damage to my vehicle were pushed aside because they were too busy.

I have had nothing but fantastic experiences at other Kal tire locations and would not hesitate to recomend them to all my friends and family, but this experience at the Leduc Kal tire location has been very negative.

Friendly staff, quick service. Took my car in with really bad squeaking breaks expecting to have to replace drums and shoes, turns out just some sealant was oversprayed into the breaks and just needed to be cleaned away. #honestmechanics

Just wanted two tires. Chris found them in the back, they were on and I was out the door fast. Price was great too. Best part about going to this place is the fact they don't treat me like another "dumb woman". Recently moved to the city but will always drive back to Leduc for this purpose.

Got some work done on my car here. Very friendly staff and great service. Prices are reasonable. Great selection of tires. Excellent staff members.Will definitely come back.👍👍

Very slow service, fairly officious attitude, staff ok but would rather talk to people on phone than people at desk. Very few technicians. I believe this says something about management. They need to come back to reality, it's a tire shop.

Prompt and an amazing service. Questions were answered with a smile and car was ready as promised. Friendly staff at this location.

I had a tire emergency while staying close to this Kal Tire. Decided to purchase 4 new tires instead of patching my flat. I arrived at 7:00 am and told 3 - 4 hours to get me back on the road. At 11:00am they hadn't even started working on my truck. When I asked how much longer they told me the soonest would be 2:00 pm before they could even start on my truck. I'm normally a pretty patient guy but I noticed every time a big industrial client would come in I would get bumped to the bottom of the list. I understand that you have to look after your regular important local clients and I was only buying one set of tires, but I wish they had been honest with me from the start. I had another 14 hour of driving to finish that day and time was important to me. I remained calm and polite while waiting but the staff couldn't care less about my needs or attempting to keep to the schedule given to me. I left and bought tires down the road after sitting there for 5 hours. I would not recommend!

Friendly and courteous staff. They had the tires in stock that I wanted and replaced 4 tires and put my spare back under the truck and performed a whee alignment. Having just walked in that day, everything was comoleted all within 3 hours.
Great Job Guys!!