Konto Furniture

Konto has a good selection of furniture and helpful staff like Marlene and Donna to help. They make every effort to please. But the communication with us as customers and between staff members sometimes left us confused about the status of our order and delivery dates.

EDIT: I've since upgraded my original review, and having shopped at Konto again I think my first experience was an unfortunate aberrancy that is not reflective of the general customer service at this store. After I posted my review I was contacted by the store manager, who apologized for my experience and offered to make things right. Subsequent trips to Konto have gone off without a hitch and I greatly enjoy their products!

The service at Konto was pretty good, but the build quality leaves much to be desired. We recently purchased two Mako nightstands from Konto and have had nothing but issues with them. The first nightstand we set up had very noticeable scratches and dings on the side, so we asked for an exchange, which (to their credit) Konto was happy to provide. They even sent out their delivery truck to facilitate everything.

Our mistake, however, was assuming that this would be a one-off event, and not checking the second nightstand before exchanging the first. Of course, that nightstand was in even worse condition, and had several drawers that were absolutely stuck and misaligned. We ended up having to wait a month for the nightstand to be back in stock, before driving it back to Konto and getting an exchange. Thankfully my wife asked to see that nightstand unboxed before we took it home, because amazingly, it too had a defect - it was missing a peg and was wobbly.

I must say that through this all, Konto has been easy to work with and willing to exchange without hesitation. Part of me wonders, however, whether the reason they're so willing to exchange is because they've had a track record of defective furniture. We just don't have time to keep calling and driving back and forth to get two nightstands set up, especially when those nightstands were $400 each. There are many other furniture stores in Edmonton, and in the future we'll take our business elsewhere.

Great Product and Service. I highly recommend this store.

Good and nice home furniture collection. Like it verymu h

Nice stuff but usually overpriced.

Thanks Michael for making our experience wonderful at Konto! We can't wait to come back!!!

Quality of furniture is great, had a small issue over pick-up and missing pieces but was contacted by management promptly and the issue was rectified. Will do business with again.

I had driven by Konto Furniture so many times and never went in - I thought it was about time to see what they were all about. I was greeted when I first came in and never for one moment felt pressured to make a purchase. I was pleasantly surprised to see such a variety of bedroom ideas from Canadian manufacturers. It just so happened I was looking to surprise my wife for Christmas with a King Size frame for our bed. I was able to find exactly what I was looking for - at a very reasonable price and ended up also getting the matching end table. Let's just say I have a very happy wife all thanks to Konto Furniture.