Pier 1 Imports

Absolutely the worst customer service I have ever experienced. Regarding 4 faulty bean bag chairs purchased by my children, I have been trying to resolve this issue for approximately 5 months. After replying to the online incident emails there has been no contact. Have spoken to 3 different store managers vi email and phone, as well as 2 customer service agents - none of which have helped but rather keep sending me on a run around. The last words from one of the managers today were that "it takes time and I should call customer service, her hands are tied at store level". After over an hour on the phone today with customer service today the gentlemen apologetically informs me that since the store is in Canada only the store manager can help resolve the situation. Of course, she is out of town until next week and we move tomorrow. Super disappointed, and expect way better communication.