Sherwood Dodge

What a wonderful experience. My parents just bought a new vehicle from this dealership and I do not have one negative thing to say. Vehicle shopping can be a bit daunting at times but we had such wonderful service from this dealership. Chris St. Jacques was our sales representative and he was great and extremely helpful. I would absolutely recommend this dealership and Chris! �

This was my second vehicle purchase from Sherwood Park Dodge, and there is a good reason I went back there. During the entire process, Ross (sales) and Devon (finance) helped to make sure I was comfortable with my purchase, and that I was getting exactly what I want and needed in a vehicle - they were absolutely fantastic to work with!



I really appreciated that I never felt like I was just another sales pitch; instead, Ross went out of his way to help me find what I wanted and get everything sorted out for me, like he was helping a friend. The personal connection that this dealership goes out of its way to create is a definite positive for me; the transaction was about me buying a car, not a dealership making a sale.

The best dealership anywhere around. A friendly and knowledgeable experience and I wouldn’t hesitate to come again. I’ve been going to Sherwood Dodge for many years now and there is nothing they can’t do. From a great selection of new and used vehicles to a body shop that strives for perfection to a great sales team, you can’t go wrong with this dealership. They will make you feel special and like a valued customer. After-sales service is second to none as well. If you’re in the market for a new or used vehicle, or need service of any kind, I’d highly recommend Sherwood Dodge. You will walk away happy!

The Gentleman i worked with were very impressive. They worked with me to ensure i was getting the best and purchasing exactly what i wanted. Thanks brett, and staff

On my way home from work on Tues June 5th my sunroof exploded in my Jeep Cherokee, I was able to close the sunshade and drive to Sherwood Park Dodge. The service department was closed at the time, but I went into the sales department and they contacted the lot personnel and they let me drive the Jeep inside just in case it rained. The next morning I received a text from the service department asking me how I would like to proceed. Within a few hours everything was figured out and the part was ordered overnight and they said the Jeep would be ready by Friday afternoon. On Thursday afternoon I received a text from the service personnel saying that my Jeep had been repaired and was ready to go.

The repairs were done exactly as estimated and completed a day early.

Thank you for your quick and efficient service, and correspondence with all the friendly staff, I will definitely be bringing my Jeep to Sherwood Park Dodge for all repairs and service

Me and my boyfriend both just got brand new vehicles from Sherwood park dodge! Doug is an amazing sales consultant and is quick and efficient as well as Kevin the finance manager! I highly recommend you go see them! Thanks again!!

I would highly recommend Sherwood Dodge for a vehicle purchase. My husband bought his truck 4 years ago and was very pleased with the service. I just purchased a vehicle a couple of days ago and thought I was not happy with my decision. I went back the next day and spoke to the Manager Rob and the sales manager Chuck. I explained I wasn’t happy with the decision and what we could do. After discussion, they went above and beyond to make the vehicle I had purchased into something that I was wanting with added features. They did not want me to leave an unhappy customer and through in extra incentives as well as a great price for the vehicle. Staff was so helpful there and welcoming.

I would definitely do business there again even though they are on the other side of the city.

I had the best experience there. The fellows I was dealing with were great, honest and genuine. They really saved my a$$, so to speak. Thanks for the best service when purchasing my van.

Highly recommend. Amazing service. Ross is one of the best and gave me a great deal

Had an excellent experience with the dealership right from the start! Traded my vehicle in and got an amazing deal on my new ride. The entire team from Sales to Finance were a pleasure to work with, and made the entire transaction seamless. I would recommend this dealership to anyone! Very impressed and will definitely be back in the future!

Great dealership, everyone I delt with going through the process of buying my new truck was great. Sale rep brett was awesome to deal with on finding me the truck I was looking for. Definitely be back to buy my next truck in the future as well as refer anyone looking to buy dodge. Thanks brett and everyone else at Sherwood dodge.

For the past 2 days I have been in contact with Chris trying to find a car/SUV that would suit my needs day to day. And paycheck to paycheck! Between countless calls & texts he was able to find me a car that is super cute and affordable! Kept me in a budget that I was comfortable with!



The team at Sherwood dodge were so friendly to both Kevin and I. When they seen my small 4 and half pound dog princess. They were equally as sweet to her! Got her water let her walk around was so cute!



Thanks again Chris for your hard work! Loving my little Fiat! ��

Doug at Sherwood always handles my needs and wants very well, actually overall Sherwood has been the best Chrysler dealer I have dealt with and I have done a lot of Chrysler deals over the years. If you buy elsewhere you may not have gotten the best deal or the best service out there. Fast efficient and finance was quick, easy and pleasant.

Purchased a Jeep Renegade from Sherwood Dodge. Dealt with Doug and Mark. Absolutely amazing guys. Doug answered all my questions via email. He was honest and informative. Found the vehicle. Finance was another story, did not like the person I dealt with. He was very demanding and very unfriendly. Dreaded going back to sign all the papers as I disliked him due to how he handled things, didn’t ask just demanded. Not a smile from the start. Other than that I would highly recommend Sherwood Dodge!!! Thank you Doug...I love my Jeep!!!

Dealing with Godfrey has been terrible. I bought a used Jeep in November and he was super nice at first. When I bought it there was a small chip in the windshield, and I asked if he could fix it and they said yes, it had already been fixed, however after the temperature changed it turned into a crack (so it had not been fixed correctly). When I called about it I was told that since I had waited for it to become a crack there was nothing they could do, basically said too bad so sad - though I’m not sure how I could have told them about it before the crack occurred as they said they had addressed the issue. He also told me that he would give me a $300 referral cheque for everyone I sent to him, and after sending two customers his way he called me to tell me he was going to send me the referral money. He texted me saying it was going to be $400 total for both, and when I called to talk to him about it he said that he never said $300 and started talking over me and then got louder and louder as I tried to talk until he was practically yelling at me over the phone. He said they don’t make any money off the referrals so it seemed like he thought he was doing me a favour by giving me anything at all. Everyone else that I have dealt with at this dealership have been great. Matt and Rob helped to make sure they fixed my problems(thank you guys!). My windshield was replaced and they made sure I got the referral money I was promised. I would still recommend this dealership and will still go back.

We have owned 5 jeep Grand Cherokee’s, a Comanche, and a Wrangler over the last 15 years....We are Jeep people. Went to Sherwood Dodge to look at the new style of grand Cherokee with the intent to purchase.



It was raining and the sales guy drove us to the back of the lot, which was nice - that was the extent of our ‘good’ experience there.



He got out of the car for a minute and then went back and sat in the warm car while my wife and I ran back and forth to him to ask questions about the different styles. That really annoyed me.



Then he wouldn’t let the fact go we didn’t know the difference between the two different jeeps - ‘you don’t even know what you want (mockingly) you don’t even know the difference’ he kept saying it like my wife and was I were idiots.



He didn’t take our names and the whole experience left a bad taste in our mouths.



So after being Jeep people for over 15 years we thought we would let you know we are really enjoying our new 2018 Range Rover Evoque - we picked it up Thursday.



Sherwood Dodge pissed us off so effectively we went to the West end for our purchase and are no longer Jeep people. Sherwood dodge could take some lessons on customer service from Range Rover for sure.

We bought a brand new Jeep Cherokee Jan 2015, We also bought a very expensive extended warranty. BIG, BIG sales pressure. Once we were out the door, know one knew who we were anymore. 3 days after pulling this brand new SUV out of the parking lot, we had a crack appear on the drivers side of the windshield. We took it back at our earliest date (I think it was the following Friday). The salesman didn't have any time for us; he sent us to the service department. In the service department we had to argue that the crack was not from a rock but came directly from the lower pane, where they tighten the glass. They wouldn't do Anything for us and stated we could order a new windshield through them. Needless to say, we did not

Then July 2018, after 2.5 years owning the vehicle, the radiator went; it wore holes through??? not sure why other than it is aluminum and heat can cause damage to aluminum. We spent $800.00 to get a new rad and labor charges. When I called Dodge Chrysler, they told me our expensive Warranty was expired due to being just over 100K kms. We had NEVER used the Warranty and we could not get a rebate either. So paying all that money would have been better put in our own pockets. The extended warranty was not even designed for our rural traveling. Talking with Chrysler, they explained that the sale of the Extended Warranty should meet our person needs, in design. .

If you are thinking of buying DON'T go to Sherwood Park Dodge; they treat like royalty until the sale is final; then they don't want you back until you need a new vehicle

The sales was great how ever after the fact they are terrible for customer service. Just bought a brand new ram back in September and recently noticed a issue with 4x4 and major shaking/ vibrating when I drive over 80. I work Monday to Friday 8 till 5 and wanted to get it dealt with asap since I don't even feel safe driving it atm. Wanted to bring it after work and get a loaner vehicle so I could still get home and to and from work the next day and would not give me a loaner because I don't have a extended warranty. Even though the truck is still under warranty! Talked to 2 different managers and would not give me a loaner to get around in.. don't think I'll suggest this dealership to anybody looking again. This may also be my last dodge to.

I'm sick of seeing adds for this on my newsfeed. Get a salesman that talks about the important things like powertrain, and engine specs. Nobody cares about updated headlights. Your sales staff should have a great understanding of the ins and outs of your vehicle's but it just seems like you will pick up anyone off the street to sell your cars. I will never step foot in your showroom because of this fact. I will continue to shop places that have staff that know what they are talking about.

What a wonderful experience. My parents just bought a new vehicle from this dealership and I do not have one negative thing to say. Vehicle shopping can be a bit daunting at times but we had such wonderful service from this dealership. Chris St. Jacques was our sales representative and he was great and extremely helpful. I would absolutely recommend this dealership and Chris! �

This was my second vehicle purchase from Sherwood Park Dodge, and there is a good reason I went back there. During the entire process, Ross (sales) and Devon (finance) helped to make sure I was comfortable with my purchase, and that I was getting exactly what I want and needed in a vehicle - they were absolutely fantastic to work with!



I really appreciated that I never felt like I was just another sales pitch; instead, Ross went out of his way to help me find what I wanted and get everything sorted out for me, like he was helping a friend. The personal connection that this dealership goes out of its way to create is a definite positive for me; the transaction was about me buying a car, not a dealership making a sale.

The best dealership anywhere around. A friendly and knowledgeable experience and I wouldn’t hesitate to come again. I’ve been going to Sherwood Dodge for many years now and there is nothing they can’t do. From a great selection of new and used vehicles to a body shop that strives for perfection to a great sales team, you can’t go wrong with this dealership. They will make you feel special and like a valued customer. After-sales service is second to none as well. If you’re in the market for a new or used vehicle, or need service of any kind, I’d highly recommend Sherwood Dodge. You will walk away happy!

The Gentleman i worked with were very impressive. They worked with me to ensure i was getting the best and purchasing exactly what i wanted. Thanks brett, and staff

On my way home from work on Tues June 5th my sunroof exploded in my Jeep Cherokee, I was able to close the sunshade and drive to Sherwood Park Dodge. The service department was closed at the time, but I went into the sales department and they contacted the lot personnel and they let me drive the Jeep inside just in case it rained. The next morning I received a text from the service department asking me how I would like to proceed. Within a few hours everything was figured out and the part was ordered overnight and they said the Jeep would be ready by Friday afternoon. On Thursday afternoon I received a text from the service personnel saying that my Jeep had been repaired and was ready to go.

The repairs were done exactly as estimated and completed a day early.

Thank you for your quick and efficient service, and correspondence with all the friendly staff, I will definitely be bringing my Jeep to Sherwood Park Dodge for all repairs and service

Me and my boyfriend both just got brand new vehicles from Sherwood park dodge! Doug is an amazing sales consultant and is quick and efficient as well as Kevin the finance manager! I highly recommend you go see them! Thanks again!!

I would highly recommend Sherwood Dodge for a vehicle purchase. My husband bought his truck 4 years ago and was very pleased with the service. I just purchased a vehicle a couple of days ago and thought I was not happy with my decision. I went back the next day and spoke to the Manager Rob and the sales manager Chuck. I explained I wasn’t happy with the decision and what we could do. After discussion, they went above and beyond to make the vehicle I had purchased into something that I was wanting with added features. They did not want me to leave an unhappy customer and through in extra incentives as well as a great price for the vehicle. Staff was so helpful there and welcoming.

I would definitely do business there again even though they are on the other side of the city.

I had the best experience there. The fellows I was dealing with were great, honest and genuine. They really saved my a$$, so to speak. Thanks for the best service when purchasing my van.

Highly recommend. Amazing service. Ross is one of the best and gave me a great deal

Had an excellent experience with the dealership right from the start! Traded my vehicle in and got an amazing deal on my new ride. The entire team from Sales to Finance were a pleasure to work with, and made the entire transaction seamless. I would recommend this dealership to anyone! Very impressed and will definitely be back in the future!

Great dealership, everyone I delt with going through the process of buying my new truck was great. Sale rep brett was awesome to deal with on finding me the truck I was looking for. Definitely be back to buy my next truck in the future as well as refer anyone looking to buy dodge. Thanks brett and everyone else at Sherwood dodge.

For the past 2 days I have been in contact with Chris trying to find a car/SUV that would suit my needs day to day. And paycheck to paycheck! Between countless calls & texts he was able to find me a car that is super cute and affordable! Kept me in a budget that I was comfortable with!



The team at Sherwood dodge were so friendly to both Kevin and I. When they seen my small 4 and half pound dog princess. They were equally as sweet to her! Got her water let her walk around was so cute!



Thanks again Chris for your hard work! Loving my little Fiat! ��

Doug at Sherwood always handles my needs and wants very well, actually overall Sherwood has been the best Chrysler dealer I have dealt with and I have done a lot of Chrysler deals over the years. If you buy elsewhere you may not have gotten the best deal or the best service out there. Fast efficient and finance was quick, easy and pleasant.

Purchased a Jeep Renegade from Sherwood Dodge. Dealt with Doug and Mark. Absolutely amazing guys. Doug answered all my questions via email. He was honest and informative. Found the vehicle. Finance was another story, did not like the person I dealt with. He was very demanding and very unfriendly. Dreaded going back to sign all the papers as I disliked him due to how he handled things, didn’t ask just demanded. Not a smile from the start. Other than that I would highly recommend Sherwood Dodge!!! Thank you Doug...I love my Jeep!!!

Dealing with Godfrey has been terrible. I bought a used Jeep in November and he was super nice at first. When I bought it there was a small chip in the windshield, and I asked if he could fix it and they said yes, it had already been fixed, however after the temperature changed it turned into a crack (so it had not been fixed correctly). When I called about it I was told that since I had waited for it to become a crack there was nothing they could do, basically said too bad so sad - though I’m not sure how I could have told them about it before the crack occurred as they said they had addressed the issue. He also told me that he would give me a $300 referral cheque for everyone I sent to him, and after sending two customers his way he called me to tell me he was going to send me the referral money. He texted me saying it was going to be $400 total for both, and when I called to talk to him about it he said that he never said $300 and started talking over me and then got louder and louder as I tried to talk until he was practically yelling at me over the phone. He said they don’t make any money off the referrals so it seemed like he thought he was doing me a favour by giving me anything at all. Everyone else that I have dealt with at this dealership have been great. Matt and Rob helped to make sure they fixed my problems(thank you guys!). My windshield was replaced and they made sure I got the referral money I was promised. I would still recommend this dealership and will still go back.

We have owned 5 jeep Grand Cherokee’s, a Comanche, and a Wrangler over the last 15 years....We are Jeep people. Went to Sherwood Dodge to look at the new style of grand Cherokee with the intent to purchase.



It was raining and the sales guy drove us to the back of the lot, which was nice - that was the extent of our ‘good’ experience there.



He got out of the car for a minute and then went back and sat in the warm car while my wife and I ran back and forth to him to ask questions about the different styles. That really annoyed me.



Then he wouldn’t let the fact go we didn’t know the difference between the two different jeeps - ‘you don’t even know what you want (mockingly) you don’t even know the difference’ he kept saying it like my wife and was I were idiots.



He didn’t take our names and the whole experience left a bad taste in our mouths.



So after being Jeep people for over 15 years we thought we would let you know we are really enjoying our new 2018 Range Rover Evoque - we picked it up Thursday.



Sherwood Dodge pissed us off so effectively we went to the West end for our purchase and are no longer Jeep people. Sherwood dodge could take some lessons on customer service from Range Rover for sure.

We bought a brand new Jeep Cherokee Jan 2015, We also bought a very expensive extended warranty. BIG, BIG sales pressure. Once we were out the door, know one knew who we were anymore. 3 days after pulling this brand new SUV out of the parking lot, we had a crack appear on the drivers side of the windshield. We took it back at our earliest date (I think it was the following Friday). The salesman didn't have any time for us; he sent us to the service department. In the service department we had to argue that the crack was not from a rock but came directly from the lower pane, where they tighten the glass. They wouldn't do Anything for us and stated we could order a new windshield through them. Needless to say, we did not

Then July 2018, after 2.5 years owning the vehicle, the radiator went; it wore holes through??? not sure why other than it is aluminum and heat can cause damage to aluminum. We spent $800.00 to get a new rad and labor charges. When I called Dodge Chrysler, they told me our expensive Warranty was expired due to being just over 100K kms. We had NEVER used the Warranty and we could not get a rebate either. So paying all that money would have been better put in our own pockets. The extended warranty was not even designed for our rural traveling. Talking with Chrysler, they explained that the sale of the Extended Warranty should meet our person needs, in design. .

If you are thinking of buying DON'T go to Sherwood Park Dodge; they treat like royalty until the sale is final; then they don't want you back until you need a new vehicle

The sales was great how ever after the fact they are terrible for customer service. Just bought a brand new ram back in September and recently noticed a issue with 4x4 and major shaking/ vibrating when I drive over 80. I work Monday to Friday 8 till 5 and wanted to get it dealt with asap since I don't even feel safe driving it atm. Wanted to bring it after work and get a loaner vehicle so I could still get home and to and from work the next day and would not give me a loaner because I don't have a extended warranty. Even though the truck is still under warranty! Talked to 2 different managers and would not give me a loaner to get around in.. don't think I'll suggest this dealership to anybody looking again. This may also be my last dodge to.

I'm sick of seeing adds for this on my newsfeed. Get a salesman that talks about the important things like powertrain, and engine specs. Nobody cares about updated headlights. Your sales staff should have a great understanding of the ins and outs of your vehicle's but it just seems like you will pick up anyone off the street to sell your cars. I will never step foot in your showroom because of this fact. I will continue to shop places that have staff that know what they are talking about.

What a wonderful experience. My parents just bought a new vehicle from this dealership and I do not have one negative thing to say. Vehicle shopping can be a bit daunting at times but we had such wonderful service from this dealership. Chris St. Jacques was our sales representative and he was great and extremely helpful. I would absolutely recommend this dealership and Chris! �

This was my second vehicle purchase from Sherwood Park Dodge, and there is a good reason I went back there. During the entire process, Ross (sales) and Devon (finance) helped to make sure I was comfortable with my purchase, and that I was getting exactly what I want and needed in a vehicle - they were absolutely fantastic to work with!



I really appreciated that I never felt like I was just another sales pitch; instead, Ross went out of his way to help me find what I wanted and get everything sorted out for me, like he was helping a friend. The personal connection that this dealership goes out of its way to create is a definite positive for me; the transaction was about me buying a car, not a dealership making a sale.

The best dealership anywhere around. A friendly and knowledgeable experience and I wouldn’t hesitate to come again. I’ve been going to Sherwood Dodge for many years now and there is nothing they can’t do. From a great selection of new and used vehicles to a body shop that strives for perfection to a great sales team, you can’t go wrong with this dealership. They will make you feel special and like a valued customer. After-sales service is second to none as well. If you’re in the market for a new or used vehicle, or need service of any kind, I’d highly recommend Sherwood Dodge. You will walk away happy!

The Gentleman i worked with were very impressive. They worked with me to ensure i was getting the best and purchasing exactly what i wanted. Thanks brett, and staff

On my way home from work on Tues June 5th my sunroof exploded in my Jeep Cherokee, I was able to close the sunshade and drive to Sherwood Park Dodge. The service department was closed at the time, but I went into the sales department and they contacted the lot personnel and they let me drive the Jeep inside just in case it rained. The next morning I received a text from the service department asking me how I would like to proceed. Within a few hours everything was figured out and the part was ordered overnight and they said the Jeep would be ready by Friday afternoon. On Thursday afternoon I received a text from the service personnel saying that my Jeep had been repaired and was ready to go.

The repairs were done exactly as estimated and completed a day early.

Thank you for your quick and efficient service, and correspondence with all the friendly staff, I will definitely be bringing my Jeep to Sherwood Park Dodge for all repairs and service

Me and my boyfriend both just got brand new vehicles from Sherwood park dodge! Doug is an amazing sales consultant and is quick and efficient as well as Kevin the finance manager! I highly recommend you go see them! Thanks again!!

I would highly recommend Sherwood Dodge for a vehicle purchase. My husband bought his truck 4 years ago and was very pleased with the service. I just purchased a vehicle a couple of days ago and thought I was not happy with my decision. I went back the next day and spoke to the Manager Rob and the sales manager Chuck. I explained I wasn’t happy with the decision and what we could do. After discussion, they went above and beyond to make the vehicle I had purchased into something that I was wanting with added features. They did not want me to leave an unhappy customer and through in extra incentives as well as a great price for the vehicle. Staff was so helpful there and welcoming.

I would definitely do business there again even though they are on the other side of the city.

I had the best experience there. The fellows I was dealing with were great, honest and genuine. They really saved my a$$, so to speak. Thanks for the best service when purchasing my van.

Highly recommend. Amazing service. Ross is one of the best and gave me a great deal

Had an excellent experience with the dealership right from the start! Traded my vehicle in and got an amazing deal on my new ride. The entire team from Sales to Finance were a pleasure to work with, and made the entire transaction seamless. I would recommend this dealership to anyone! Very impressed and will definitely be back in the future!

Great dealership, everyone I delt with going through the process of buying my new truck was great. Sale rep brett was awesome to deal with on finding me the truck I was looking for. Definitely be back to buy my next truck in the future as well as refer anyone looking to buy dodge. Thanks brett and everyone else at Sherwood dodge.

For the past 2 days I have been in contact with Chris trying to find a car/SUV that would suit my needs day to day. And paycheck to paycheck! Between countless calls & texts he was able to find me a car that is super cute and affordable! Kept me in a budget that I was comfortable with!



The team at Sherwood dodge were so friendly to both Kevin and I. When they seen my small 4 and half pound dog princess. They were equally as sweet to her! Got her water let her walk around was so cute!



Thanks again Chris for your hard work! Loving my little Fiat! ��

Doug at Sherwood always handles my needs and wants very well, actually overall Sherwood has been the best Chrysler dealer I have dealt with and I have done a lot of Chrysler deals over the years. If you buy elsewhere you may not have gotten the best deal or the best service out there. Fast efficient and finance was quick, easy and pleasant.

Purchased a Jeep Renegade from Sherwood Dodge. Dealt with Doug and Mark. Absolutely amazing guys. Doug answered all my questions via email. He was honest and informative. Found the vehicle. Finance was another story, did not like the person I dealt with. He was very demanding and very unfriendly. Dreaded going back to sign all the papers as I disliked him due to how he handled things, didn’t ask just demanded. Not a smile from the start. Other than that I would highly recommend Sherwood Dodge!!! Thank you Doug...I love my Jeep!!!

Dealing with Godfrey has been terrible. I bought a used Jeep in November and he was super nice at first. When I bought it there was a small chip in the windshield, and I asked if he could fix it and they said yes, it had already been fixed, however after the temperature changed it turned into a crack (so it had not been fixed correctly). When I called about it I was told that since I had waited for it to become a crack there was nothing they could do, basically said too bad so sad - though I’m not sure how I could have told them about it before the crack occurred as they said they had addressed the issue. He also told me that he would give me a $300 referral cheque for everyone I sent to him, and after sending two customers his way he called me to tell me he was going to send me the referral money. He texted me saying it was going to be $400 total for both, and when I called to talk to him about it he said that he never said $300 and started talking over me and then got louder and louder as I tried to talk until he was practically yelling at me over the phone. He said they don’t make any money off the referrals so it seemed like he thought he was doing me a favour by giving me anything at all. Everyone else that I have dealt with at this dealership have been great. Matt and Rob helped to make sure they fixed my problems(thank you guys!). My windshield was replaced and they made sure I got the referral money I was promised. I would still recommend this dealership and will still go back.

We have owned 5 jeep Grand Cherokee’s, a Comanche, and a Wrangler over the last 15 years....We are Jeep people. Went to Sherwood Dodge to look at the new style of grand Cherokee with the intent to purchase.



It was raining and the sales guy drove us to the back of the lot, which was nice - that was the extent of our ‘good’ experience there.



He got out of the car for a minute and then went back and sat in the warm car while my wife and I ran back and forth to him to ask questions about the different styles. That really annoyed me.



Then he wouldn’t let the fact go we didn’t know the difference between the two different jeeps - ‘you don’t even know what you want (mockingly) you don’t even know the difference’ he kept saying it like my wife and was I were idiots.



He didn’t take our names and the whole experience left a bad taste in our mouths.



So after being Jeep people for over 15 years we thought we would let you know we are really enjoying our new 2018 Range Rover Evoque - we picked it up Thursday.



Sherwood Dodge pissed us off so effectively we went to the West end for our purchase and are no longer Jeep people. Sherwood dodge could take some lessons on customer service from Range Rover for sure.

We bought a brand new Jeep Cherokee Jan 2015, We also bought a very expensive extended warranty. BIG, BIG sales pressure. Once we were out the door, know one knew who we were anymore. 3 days after pulling this brand new SUV out of the parking lot, we had a crack appear on the drivers side of the windshield. We took it back at our earliest date (I think it was the following Friday). The salesman didn't have any time for us; he sent us to the service department. In the service department we had to argue that the crack was not from a rock but came directly from the lower pane, where they tighten the glass. They wouldn't do Anything for us and stated we could order a new windshield through them. Needless to say, we did not

Then July 2018, after 2.5 years owning the vehicle, the radiator went; it wore holes through??? not sure why other than it is aluminum and heat can cause damage to aluminum. We spent $800.00 to get a new rad and labor charges. When I called Dodge Chrysler, they told me our expensive Warranty was expired due to being just over 100K kms. We had NEVER used the Warranty and we could not get a rebate either. So paying all that money would have been better put in our own pockets. The extended warranty was not even designed for our rural traveling. Talking with Chrysler, they explained that the sale of the Extended Warranty should meet our person needs, in design. .

If you are thinking of buying DON'T go to Sherwood Park Dodge; they treat like royalty until the sale is final; then they don't want you back until you need a new vehicle

The sales was great how ever after the fact they are terrible for customer service. Just bought a brand new ram back in September and recently noticed a issue with 4x4 and major shaking/ vibrating when I drive over 80. I work Monday to Friday 8 till 5 and wanted to get it dealt with asap since I don't even feel safe driving it atm. Wanted to bring it after work and get a loaner vehicle so I could still get home and to and from work the next day and would not give me a loaner because I don't have a extended warranty. Even though the truck is still under warranty! Talked to 2 different managers and would not give me a loaner to get around in.. don't think I'll suggest this dealership to anybody looking again. This may also be my last dodge to.

I'm sick of seeing adds for this on my newsfeed. Get a salesman that talks about the important things like powertrain, and engine specs. Nobody cares about updated headlights. Your sales staff should have a great understanding of the ins and outs of your vehicle's but it just seems like you will pick up anyone off the street to sell your cars. I will never step foot in your showroom because of this fact. I will continue to shop places that have staff that know what they are talking about.