Sun Valley Honda

I've been getting oil changes from here for a couple years now, and I have had nothing but positive experiences. Today I went in for an oil change and tire rotation, and they never did the rotation as my tires were wearing evenly, and it was unnecessary. First time ever I had an auto repair shop tell me I didn't need to do something and saved me money. Kudos to you everyone at Sun Valley. You guys are class acts and best of all you have the cheapest oil changes in town! Keep it up

I was searching for a vehicle and was told to go to Honda. It was the best experience I had in months of searching. The staff there were more than welcoming. Miller was my salesperson and never have I been so impressed. He took the time to explain and answer all my questions.He also walked me through the details of purchasing a vehicle. I would highly recommend Miller as a salesperson. I ended up with a very safe and at the same time fun HRV to drive. Thank you Miller you are truly the best and thank you to James. Honda rules haha!! Keep up the great work.

I went to Sun Valley Honda for an out-of-province inspection on my vehicle.

It came back as a "fail", naturally. The suggested repairs and modifications would total over four-thousand dollars! This was on a well-maintained, regularly serviced Honda Civic that was driven for less than a decade.

Civics are known to be both resilient and inexpensive to repair, so I thought that their evaluation was excessive.

I obtained a second opinion from the local KalTire, which passed my car.

I have since moved provinces, and my car required ANOTHER inspection, which again passed.

Two passes, more than one year apart, at separate garages without any major repairs or modifications to my car during that time tell me that Sun Valley Honda's inspection was way off the mark and was possibly dishonest.

Possible explanations for this are as follows:

1. Sun Valley Honda's technicians are not trained sufficiently to perform inspections, and overcall to mitigate potential future liability.

or

2. Sun Valley Honda's management encourages needlessly strict inspections to profit from unnecessary repairs.

In either case, what makes this a deplorable event is that I had to pay around one-hundred dollars for this inaccurate inspection, which may have been aimed to defraud me by recommending repairs that my car did not need.

I would encourage anyone that moves to Medicine Hat to have their car inspected at KalTire.

Update: I read the reply from the management. Since then, I have moved provinces again, and had the car inspected again, and there was absolutely nothing wrong with it again. Three inspections, three years apart, all normal. Just go to KalTire.

Fast service. Did exactly what I asked for and then that little bit extra. Final bill was what was quoted in the beginning. Service department thoroughly explained what was done and what should be done in the future. Extremely impressed.

Sun Valley Honda has always been on time and very professional. They take extra time to explain problems and the associated costs clearly.

I had a great experience looking for, and purchasing a new car at Sun Valley Honda with the help of Rj! He was able to help me find a car that fit my interests as well as my budget. Rj is very friendly, and listens to what you're looking for. If you're planning on purchasing a new vehicle definitely pay him a visit!

BEST DEALERSHIP EVER! BEST SALESMAN EVER! Craig Duclos of Sun Valley Honda was the best salesman I have ever dealt with. Normally buying a new vehicle is stressful, this was not the case. He was so great to talk to, so helpful, and so professional. Anybody looking for a new vehicle needs to go to Sun Valley Honda and ask for Craig. As well, the finance manager James Ferland was top notch and the best I have ever dealt with as well. Craig definately went above and beyond for us. THANKS!

I stopped in Sunvalley today to drop off my Honda Pilot to get some maintenance done. Nancy at the service desk provided me excellent service, as always! Tony and Craig always come out and say hi to me, and see what's been happening in my life and to see how happy I am with the Pilot! Sunvalley always provides excellent service, and I love going in there. It is comfortable, cheerful and very friendly! Keep it up guys! :)

This review is a modification to my initial review (added one star since my Bluetooth issue is now finally fixed after a year... once my initial review was posted I got a call to get the head unit replaced). I'll keep this one short as there is no point in further getting into a back and forth over in my view, poor customer service compared to my own experience with a bigger city dealer. Simply review the dealers responses below to see the main points and use your own judgement and caution. The only point I will address is the one where he stated that I obviously thought his dealers deal was better than the Edmonton one and that is why I picked them. Well, that is inaccurate, I got a better deal with Edmonton, they simply matched it, and I bought in the hat as the manager convinced me that since I'd be getting my servicing here it would be better. That being said, they did work with me in the end but you really need to do your research.

The next thing, I forgot to ask when I was there to finally resolve everything with the manager today, must have suspended their referral program as there was no mention of anything for my 3 referrals.

I needed a car on short notice that was affordable and reliable and was able to find a 2012 Honda Fit. Kyla was great to work with and ensured that I was satisfied with the purchase. It's nice to be valued as a customer and I will continue to use this dealership.

I was recently working with Sun Valley Honda to buy a 2016 Honda HR-V. I went in September 2016 and let them know I was working with an insurance claim and did not know when I would be getting my pay out to put as a down payment on my vehicle. They assured me this would not be an issue. I spoke with Kayne about my financing options and he asked what they would have to offer me to make a deal today. I told Kayne my price and he spoke to Kyla in finance. Kayne returned a short while later and stated they could make the deal I wanted. I put the deposit on my vehicle and left thinking I had just made a wonderful deal. Kyla and Kayne then both started calling me 2-4 times a week, many times asking the same questions and making it clear that they don't communicate. Kyla and Kayne questioned why my insurance took so long to pay me out and I could not answer; the claim process started in July 2016 and did not complete until November 2016. I let Kayne and Kyla know I would call them whenever I knew more information but yet they continued to call me. The calls became bothersome especially during my work day. Kayne and Kyla were pushy in their sales tactics and I felt pressured and forced. Kyla called me on one occasion and asked me to get a cosigner as my down payment was taking too long to arrive from my insurance claim, this made no sense to me as my monthly payments would go up if I didn't have a down-payment and the selling point on the vehicle for me, was the price. At the end of November I received my insurance payout and contacted Kayne, we set up a day for me to come in and pick up my new vehicle. Kayne asked me to bring in my down-payment in cash, I declined and stated I didn't want to walk around with thousands of dollars cash in my purse, I asked to pay by bank draft and they requested I pay by debit which seemed odd to me but I agreed. When I arrived to sign my financing documents the terms of my deal had changed and no one had notified me. Even though Kayne and Kyla harassed me with phone calls for 2.5 months no one had a moment to call and tell me my financing would be more expensive AND and extra year long. When I read the paperwork and asked why it was different than my offer Kyla simply responded with "that's the best I could do". I informed Kyla I would not be purchasing this vehicle as it was not the amount I was informed of. I felt Kyla was very cold and dismissive, she never once apologized for their mistake. I left the dealership in a panic as I now had no vehicle and I am required to have one for my job. Kyla stated she would "see what she could do and get back to me". Kyla and Kayne both text me throughout the afternoon and asked if I would come back into the dealership, I declined. Kayne then text me stating they would be willing to knock money off the price of my vehicle to get me down to the payments they had quoted me for. I was so unimpressed with the customer service I continually declined. I contacted McFadden Honda in Lethbridge and they helped me in getting a newer vehicle for less money. I should have listened to all of the negative reviews I had heard about Medicine Hat Honda, I will never recommend or return to this dealership. If you want to buy with Honda save yourself the headache and take a drive to Lethbridge for quality service.

UPDATE: After speaking to the General Manager I received a text from the sales associate Kayne asking if I would take 2 free oil changes in exchange for removing my negative review online. I cannot stress enough how much I would NOT recommend this dealership.