The Home Depot

I bought a stove from your south common store and a staff member by the name of Sherouza in the appliance section helped me. She was wonderful and went out of the way to look for the item that would suit my need. She is a valuable employee for the store, as she takes care of the customers I always shop at south common Edmonton for all my needs specially appliances.

I had incredible support from Diana at the south common Home Depot. I purchased security camera and it had no English instructions. Diana called the company and had them email instructions and she downloaded and printed it for me. The whole process took her over an hour. Thank you Diana from a very greatful senior

I've been waiting for my appliance to come for more than 4 hrs, its passed the given time when they supposed be delivered., but until now we don't have any call if they are on the way.
Not happy on the time frame that they schedule for delivery. They confirmed this 2 days ago. Its useless if they dont do what they said.

I'm very disappointed!

I writing this so they can improved there delivery dept.

Went to store to buy drill set which was on clearance. Computer showed 2 in stock but store associates could not locate it in the store. I was offered $100 off of regular prices in stock drill set without even asking. Never I have received such perfect customer service. Keep up the good work. I will be going to only this location going forward.

Edmonton South Common Home Depot: "Where the customer is always wrong and we don't give a fudge!"

I just bought a house in the neighbourhood and found myself here often. While on average, the customer service was "ok," my latest experience in the appliances department was Terrible! There was a mix up with an appliance I bought. What I said I was buying and what the sales rep thought I was buying were two different things! I didn't find this out till delivery day, which I refused as it came off the truck. I ended up on the phone with the sales rep's Manager, who is the absolute worst! Without her gathering all of the facts, I was blamed for this mix-up because I didn't "review and verify" the receipt with the sales rep. Sorry, but after shopping around and narrowing it down to a single item, the responsibility is up to the sales rep to ensure its ordered correctly. Not only was I to blame for this mix-up, but I had to pay 15% for restocking fees..... The effing nerve!!! Here I was as a customer who forked over hard earned money to your store and you're going to tell me I owe more because your sales rep ordered the wrong appliance!?!?

As an end result, everything was resolved and I did receive the correct appliance with no extra charges... but only because I think the sales rep had a heart and genuinely felt bad.

Another part of this review.... Be cautious of the delivery company, Ovation. I was originally told by Home depot that I could alter my delivery time after it was initially setup.....Nope! I took time off work on both occasions to receive this.... After getting my 1 hr, automated Phone call heads up. The first wave of delivery guys were nice, as for the the second round... one guy was extremely rude and rushed!

On several occasions, staff have gone to great lengths to ensure I was looked after. As a contractor, I prefer Home Depot to the other big box hardware suppliers in town.

If there is 0 score, I would give that ! The service in the appliances department is so bad , even the manager herself (so she claimed )is terrible. Definitely will avoid the store gives me horrible experience!

There is one mean son of a gun named John working there. Asked for help with a shower stall, and this miserable son of a gun "John" snapped at us. Treated horribly.

Avoid this Home Depot, you don't deserve to be treated like this.

Customer service is horrible!! Bought $1700 worth of tools, I was having a problem with my debit card and they treated me like a criminal. I had to run to the bank to get cash. When I returned with cash they had big smiles and were friendly again. Bunch of phonies, never shopping there again