Abominable Sports

Purchased boots and had to make a return. Kevin was great to talk with and was provided great service!!

Bought new snowboard bindings. Product broke..after 6 months.. no ability to replace it

Haven't shipped upstairs, but I'm obsessed with the shoes in the lower level. Amazing service, gorgeous selection and great prices, especially for Banff. I've only been here a couple of weeks and have already bought 3 pairs I love. Definitely going back for sandal season..

I haven't been to the store, but I'll sum up all the reviews and why it's rated so low. Their return policy is non existent so do t even try. Also Kevin the owner/manager as well as the other staff are very rude.

Very helpful staff. Definitely the place to go for snowboard boot fitting.

In November 2016 I bought a pair of FLOW (brand) Snowboard Boots from this store. On Dec 27th, on the 3rd use, the pull cord broke (essential for use). On Dec 29th I brought the boots to the store, initially I was looking for a refund/new pair but the man at the store assured me 2 weeks to go through the warranty and be repaired. As I had plans to ski the next few weekends, I didn't mind not having my board boots. Two weeks (Jan 13) later I came to the store to check on the status; and they boots were still behind the counter. The staff said that they were having trouble deciding if FLOW could send the parts to the store for repair or if they needed to be sent away. The next week I called and was told the boots had been sent away (Jan 20). I had a snowboarding trip planned 2 from then, so I asked the manager to give me a call when they had an ETA, because I would otherwise have to rent boots for my trip. I did not hear from the manager. Two weeks later (Feb 2), I went into the store again. The manager informed me the "Warranty guy" from FLOW was off on vacation and they were unable to do anything about it. I requested the FLOW reps contact, the manager (Kevin) insured he would call me with the contact number. He did not; did not reply to my messages requesting this info. A week later (Feb 9) I went to the store and left a message with the staff to have someone call me to see if they had got through to FLOW. I didn't receive a call. On Feb 16 I went to the store again and request a call, again. Still nothing. I decided to call FLOW directly (Feb18), within 5 minutes I was connected to the "warranted guy" who had not been on vacation and had no boots from the store in for repair. Within a day the FLOW guy had figures out that Abominable had in fact sent the boots to the WRONG address (that had changed years ago), and they had been returned to Abominable warehouse, where they had been sitting for weeks. The FLOW contact was great, and coordinated the repair. I stopped int he store on the 24th of Feb and again I was told that the FLOW "warranty guy" was still the issue. Today (Feb 27th) I received my boots.

I understand mistakes are made. But to lie to customers and also be so lazy that you don't even attempt to fix a mistake is not reasonable. I spent a great deal of my time sorting this out, I wasted money on rental boots and my experience was completely negative. This shop has the reputation of being the worst in town, and after giving them a chance I completely agree. The manager/owner, Kevin is a condescending piece of work that needs to check his attitude with customers and realize hes in the service industry.

Great store
Good quality in both boots, pants & jackets
Have never had issue & staff is super nice & friendly
Always stop to shop there when in Banff
We will definitely be back...