Aspen Medical Clinic

The front desk receptionists have consistently been unprofessional and unorganized for the three years I have been coming here

They overbook appointments, have long waits, and the staff at the front desk are rude and not approachable. Doctors are fine.

The main from desk receptionistsare friendly (two young girls). I came in after being out and I forgot my health card. The main desk receptionist said that was ok, I literally live across the street and could have ran home, but was told it was fine. I proceeded to go sit in the waiting area. There is a senior older lady who works behind the two receptionist. They got her to look up my car card. As I was seated in waiting area I could hear the receptionist with her back to me gossiping about me, complaining about me not having my care card. This is very unprofessional and made me feel horrible. I did go over and say something. I work as a nurse and I would never trash a patient, let alone out in broad view for everyone to hear.

The doctor's I've seen here were amazing (goyal and zaydi.) You can't get much better. The only reason I gave the clinic a 4/5 is because their front staff are awful. They are rude and flat out ignore you when you walk up unless they're personal friends of yours. Perhaps reception isn't your game if you can't say hello at the reception desk your employed to work at.

I have been going to this clinic for three years and I have always received thorough care from the doctor.