Atmosphere Banff

Best atmosphere in Canada. Hardworking staff, who actually know the product. It's a shame that there are so many ungrateful tourists that yell demands at the employees! The staff here knows what they are talking about, and the store is clearly run very well. I would recommend this as the outdoor store to go to in banff!

My wife and I were looking at shoes. Only salesperson ignored us but was reasonably helpful when I asked for help. He ignored my wife totally when she tried several pairs of shoes off the shelf. Shame because the shoes and sales prices were quite good - 2 potential sales lost.

Rude staff. I asked to try out a pair of shoes but the staff was rude; flirting with a coworker and repelled me!

I found this store a little disappointing..My husband could not fit into any of the clothes. A sports store should also accomodate big and tall men.

I bought a pair of sunglasses here about 2 years ago, and have absolutely worn then to bits! They were cheep and a camo green color with words on the inside "Hi my name is hippie" if anyone knows the brand of these could you let me know- as they were stolen today :(

Friendly staff, lots of stock.
I like that the shops are not marked up $$$ to grift tourists, everything seemed comparably priced compared to city stores.
Bought a North Face waterproof jacket to avoid a downpour today.

one of my fav outdoor shop in Banff, various equipment, and friendly and helpful staff.

The customer service at this location is tremendous, much better than any other store located in Banff. To comment on the review earlier, they except all returns that have a proof of purchase (he did not have receipt) and usually with very little to no hassle. It's sad that someone just can't admit they're wrong.

Otherwise, love the product, love the service, keep doing what you guys are doing!