Aurora Eye Care

I have only great things to say about this business!
As an eye hypochondriac, I have been very grateful to get appointments quickly and be thoroughly assessed by their great eye care team. I love my most recent pair of glasses from them. The pleasant lady that helped me select them made choosing glasses much easier than I’ve ever had before. (I prefer glasses with nose pads but liked a certain style of frame which doesn’t usually have nose pads, she walked around the store and brought everything that suited the style with my necessary requirements, and a few that were similar and I ended up going with one she recommended). In a week and a half, I got a call saying they were ready. Unfortunately, after wearing them for a couple months, a section of one of the temples started unravelling. I brought them back and was told it had happened with this model before. They ordered in a new temple and replaced it without any hassle. Their friendly, knowledgeable and timely service will definitely keep me coming back for my future eye care needs.

Aurora is a excellent choice for eye care. The staff are always friendly and helpful and doctors are very knowledgeable. I also appreciate that they include retinal imaging with their exams.

I got my contact lens fitting here and was told they "cover every step of the way." I had to try on at least 4 different pairs of contact lenses because the ones I've tried on had glares and was blurry. Finally, I had one that fitted properly so I bought a year supply. However, a month later, I noticed that my contact lens gets blurry on one eye and sometimes the other eye is not blurry and vice versa. It happens at various times of the day not just the end of the day. I called back and they booked me in with the optician to get it rechecked and still no luck so she booked me in again with the optometrist to get it refitted but told me I had to pay another $50 for re-trial. When asked why, I was told "it was a different brand," but I had tried many different brands during my previous trials. I called again at another time just before my appointment date and they gave me a different answer as to why I have to pay again. They said it was because they charge for the optometrist's time. So I asked, "what do they do when they test for my contact lens fitting. They say they test for many things but one of them includes measurement of my eye. When I had my contact lens fitting trial again after the incident of when I noticed it was blurry randomly with each eye, the optician had told me because my eyes were flat so it can cause the contacts to move around and make my vision blurry. So then, should that not be something they account for when fitting me for the contacts? They say they cover every step of the way and yet they still want to charge me again even when I reasoned with them.

In addition, I have to get specialized eye examinations because the doctor said she want to monitor a spot in my eye. 6 months later, they called to book me another 6 month appointment for the same thing which I did not know about. When I asked why, the receptionist said the test is to test for glaucoma. If I was uneducated in healthcare and was a layperson, wouldn't it be so frightening to wonder what that disease is? There was no other explanation and thorough consultation as to what the test was testing for except for a spot in my eye. Not only that, but the eye doctor did not even talk to me about my test results. It was "read" by the receptionist over the phone.

This is an excellently run business with people who are passionate about eye care. They are knowledgeable and very helpful, just walk in and ask! We love our experiences every time we go, and have since they opened. I highly recommend them to anyone.

I just had my eye exam again at Aurora eye care and I have to say it is always the best experience!! Everyone was so friendly when I walked in. I went to the optical after my visit with the doctor and the optician spent some time with me, picking out a fantastic new pair of glasses. Definitely the best selection of unique frames in GP. I can’t wait till they are ready!

Absolutely atrocious service! Horrible! I work in the oil field, on my behalf I realize I am responsible for making it to my appointments. This is where my problem is. Anytime I couldn't make it for my contact lens fitting I would phone in the day before to cancel, now to rebook it was usually 4-6 weeks for the next appointment. It never fails that the day before my next appointment I would get called to work. I was told to call in if I had a day off on a tues or thurs because these are the only days they do fittings. I called and by miracle there was an opening, wow! Then they tell me they sent my prescription back! Frig Sac. Clueless bunch I tell you. As I bite my tongue to not freak out.

I was so impressed by the service, knowledge and professionalism of the staff there. After some vision difficulties I decided it was time to see an optometrist. I was made a prompt appointment for the next day which was highly appreciated. After multiple eye health exams and a consultation with the optometrist I had a treatment plan of glasses. I was then assisted one on one with picking out my first pair of glasses! At no time did I feel rushed or confused about what was happening and it made the nerve racking experience of needing glasses for the first time fun. I would highly suggest Aurora to anyone in need of an optometrist, I cannot say enough great things about them.

Very impressed with the service! Did not know that you could go to your eye doctor for eye issues...they can bill AHC the same as your family doctor. Picked up some new glasses as well with the help of Lindsey and am very happy with them. The custom clip-ons are as though they came from the original manufacturer! They might not have as many frames to pick from as some places, but they have the right selection - sometimes too many is just that. Thanks

Very friendly and helpful staff, got me in for an appointment on short notice. However, I find their lab very slow at getting the final product to you in a timely manner. For this reason I won't go back to this office.