Auto Spa Towing Ltd.

I have been recently employed by this company and although some people may see this as biased I thought it would be nice for people to hear the "behind the scenes". Not only are the owners of this company fabulous to work for but each and every driver comes to work every day with a smile and heads out to do calls happily. These guys put their lives on the line multiple times a day while drivers fly by them carelessly and still continue to go to each and every call with no hesitation. This is a great group of people who want nothing more than to help people. Keep up the good work guys. You are making a difference.

Anytime I have needed a towing company, Auto Spa Towing is my first call. I have had nothing but fantastic service. I was always treated with respect and care was taken in the service provided. I would recommend Auto Spa Towing to anyone.

Our vehicle broke down at the Wild Horse Border crossing on a Sunday afternoon. We called Auto Spa Towing and the truck was there in approximately 1 hour. The driver was professional and courteous. He went way beyond his duties when he proceeded to find us a mechanic who could fix our vehicle the next day. His understanding and knowledge turned a stressful situation around. The owners Kraig and Danette are very generous with their time to help others in our community. They have given a helping hand and a leg up to more people than anyone can imagine. Saying that - For anyone who has owned a business, it is a common understanding that no matter how hard you work - the reality is there will always be unfortunate situations where people may be disappointed. My problem is, I have read some of the negative reviews on here and I am wondering if any one of the people who were quick to post on social media had thought of contacting the business prior to posting their comments? If it is indeed the problem that a person is upset with and not just something that could be misconstrued as a personal attack, (from someone like myself reading it) would it not be a more productive approach to resolving the issue? Correct me if I am wrong, but I am hoping the people who took the time to post negative comments did so ONLY after they contacted the business to inform them of their disappointment. I am lost in the reasoning of people when they feel the need to lash out negatively at any hard working business without first taking the professional approach of attempting to work it out with the business directly.

I have had to use Auto Spa several times in the past for different reasons. Each and everytime I’ve called I have received prompt and professional service. In every instance the driver has been courteous and showed extra care to make sure my experience was enjoyable under the circumstances. Thank you Auto Spa for your exceptional service, you are the only tow company I will ever use and recommend you to all my friends.

Called for a quote to have my car unlocked, was quoted $70, so I asked how long it would take to get to Redcliff. I was then told that due to the extra kilometers to drive to Redcliff it would be $90. I wasnt about to pay that much so I hesitated. Then the driver told me well he could do it for $75 because he is already in Redcliff and was there within 5 minutes... How is that "extra kilometers" if he is already in Redcliff? If i was in Medicine Hat he would have had to drive all the way back to the city to unlock my car and it would have been cheaper than what he had charged me. Thats shady, had I not been in a hurry I would have called someone else for sure. Im glad I didnt agree to the $90 or I would have been ripped off even more. Would not recommend.

I never had a vehicle towed by Auto Spa towing, as I prefer to use professionals. I did however, have the opportunity to watch them in action. I drove an acquaintance to their yard to pick up his diesel truck and watched as they tried to start it, in the winter, to no avail. The owner of the truck kept trying to let him start his own truck, but they said they could not allow him into the yard, for insurance reasons. After about 45 minutes of trying to start it, they succeeded in burning out the starter. They then allowed him into the yard and offered him a used starter which he could take off of another truck and put on his own. (It was about -15 at the time) The starter they offered was off of a gas motor and would not have fit. They then generously offered to tow his truck to his place for a fee. Not very nice or knowledgeable people.