Avis Car Rental

Staff were friendly and easy to get a hold of on the phone. This was lucky as I found the location very difficult to find and it was close to closing time, when dropping off the vehicle, which is in a multi story car park. The signage is very poor, so I had to call to get instructions. Not sure why they dont just put an additional sign at the entrance. For future reference, its level 7 - east.

Had booked for a full size sedan but when i arrived to pick up the car a mid size sedan was offered with another option being an MUV. I was forced to take the mid size saying i need to wait 90 minutes for a full size. The full size sedan was yet to be washed and cleaned. If you did not have what I was looking for, why did you guarantee the reservation with full size for the specific time?
Dissapointed.

I had a trip to Banff park on August with my family, i booked a car from Avis half year earlier, pickup process was very smooth, car condition is very good, i changed dropoff location to airport over the phone, so everything is simple, no any hassle, very satisfied.

The quality of the fleet (overall pretty new, the choice of makes and models) and the cleanliness and the appearance of the vehicles. The vehicles are always well cleaned. The location office is neat and professionally set up. The return and pick-up procedures are quiet clear and smooth. The staff are professional.

As a traveller to Calgary it is impossible to have a relaxed handover of your vehicle on arrival because the shop front isn't a parking place and the actual drop off point is around the block in the multi storey car park. Not publicised.
Avis also gave me an American car with MPH to drive in Canada and I'm from the UK. So thanks for that too.

No backup for out of hours drop off. No signage at office for parking location. 24 hour call number not responded to. Apparently Avis don't think 24/7 service is needed. Central reservations had no info beyond it being possible to drop off. Turns out you need to use the 7th floor of a paid car park in the block behind. No signage there until you hit about the second level. Not good enough. Will avoid Avis where possible now

Been in the line now for 45 minutes and it has hardly moved. Staff are extremely slow and inefficient. I could probably build a car with my hands faster than these guys can organize people's rentals.
I normally use Avis, but do not recommend this branch.

Wow, I see everyone else feels the same way about Avis. They charged me $29 Euros without sending me any documentation relating to a traffic violation, then they want to charge me $29 Euros again , this time sending me a traffic violation notice. What horrible customer service. AVIS Europe, United States, Canada, I don't care. I'M NEVER renting from AVIS again, and strongly recommend you don't either. If I could give a ZERO I would.

Good service for 7 out of 10 times. The team is not great if something goes wrong or are understaffed for some reason. It takes forever in those cases. But on other times, they are usually smooth.

Worst customer service – booked an intermediate car online and when we went to pick it up, it was very busy and there was only one person at the desk. We wanted to make sure the car was big enough for three people, so we asked if the car was a four-door intermediate car. The guy told us it was, but when we went to get the car, it was a two-door Volkswagen. We had to go back to the office to get this fixed – the whole process of picking up the car at the rental office took us almost an hour. The car we rented (Nissan) was fine for the most part, except it had cracking noises when we were on the highway to Lake Louise (probably because it was very windy). When we returned the car in the evening, we forgot to take our rear-view mirror that we had attached over the actual rear-view mirror, so I called Avis first thing the next morning. The car had already gone to the airport for servicing so they told me they would ask the manager there to check. They told me they couldn’t find the mirror, which means either one of their staff took it or they didn’t check properly because the mirror is attached to the built-in rear-view mirror. I called Avis every single day to follow up, but the car was soon rented out until this past weekend. So I waited until it was returned, called Avis again, only to get the same reply – they will ask the manager and get back to me. But no one follows up and I was also told that I am not allowed to check the car myself. The car is probably being rented again so even if I keep trying, I will just be going in circles. It is a very frustrating process and even though it was my fault for forgetting to take the clip-on rear-view mirror, customer service at this location certainly needs more improvement. Make sure you don’t forget anything in the car, because it surely cannot be retrieved.

Worst car rental place in Calgary. Cars are old, no bluetooth, no heated seats, no snow tires, gas not even full. Poor service with no knowledgeable staff and they don't tell you where your car is inside a 8 level garage. They will nickel and dime you on everything including any tiny scratches and returning late by 5 minutes. Go rent from National or Hertz instead.