Avis Car Rental

I have used car rentals through my career. What I have found is they all do pretty much the same thing, provide a mode of transport so you can get around. What makes one stand out over the other is the people!
For the last five weeks I have been travelling to Grande Prairie for business. On arrival I go to AVIS and Tatjana has the contract and keys ready for my use. She is always professional in the way she treats her customers. When I dropped the car off the first time she suggested I go and check in (I was running late) and she would have paperwork ready when I came back!
Her efforts are appreciated by me and in return I try to make my reservations well in advance of my travel date to ensure a car is available. Grande Prairie has a lot of rental activity which means cars can disappear quickly.
I plan to continue using AVIS while I travel to GP.
A very satisfied customer.

David

Infant car seat reserved but not available upon pickup of vehicle.

I have started to make frequent Business trips to GP. I used Avis the first time, and joined their points program with a Wizard Number. Arriving today, .....no one at kiosk,.....no keys for Benefit program user, and I watch both National and Enterprise move people through the line getting vehicles. No Wizard Number there!

Terrible customer service. Was told receipt will be emailed to me. Receipt was not emailed so I called to follow up. The lady I spoke with was not helpful in addressing my concerns and blamed me for not being able to find the booking in their system.