Banff Auto Services

Time for a new receptionist. I was rudely told that they would not install replacement parts on my vehicle if I supplied the parts myself. If this is your policy that is fine, but to be told in the rude manner I was by the receptionist leaves a bad image of your business.

Me and my boyfriend did a road trip in Alberta, and our car broke down. We towed the car to Banff auto services. The owner, Tim, had the car fixed in a couple of hours, the next morning. We were pretty happy, dispite the costly price.
After 5 days, the same problem happened again. We towed the car back to Tim's place knowing that he's familiar with the problem.
When we arrived, Tim said that he is very busy and that he'll be able to look at the car in a week. We extended our stay in Banff and waited for Tim's answer. After a week, he told us that the work will cost at least 1000 dollers and he doesn't know how long it could take. We ask for a littel help with the price and timing, because every waiting day means more money we spend for a place to stay. Tim wasn't willing to help us, and he made us wait 3 more days until we could towe the car to another place.
Basiclly, we waited more than a week for Tim to say that he doesn't want to fix the problem. We were very disappointed and frustrated with the time and money we wasted.

Fast efficient service......got me in for a squeling tire....was a rock in the brake.....had to take the calipers off to get the rock and still only charged me the 30 min rate...totally awesome.

Cost us $50 to get a nail out of a tire... Seems pretty unfair. That's a free service in many other shops, so they might want to rethink that one.

The service was poor, the english was difficult to understand and the bathrooms were in complete disrepair and gross. Get gas and go.

Great service and experience!! Tim is very down to earth and will do his best to sort out your cars needs. Highly recommend!

First visit was fine, other than the bill being slightly higher than I expected for the job done. (Didn't have a choice as the car was dead).
Second time I used them I wasn't filled with confidence. Carried out basic service but failed to diagnose a suspension issue. Had to go back again and wait around for a few hours while Tim (the owner) inspected and eventually found what the issue was. Slightly annoying as I was pretty clear on the vehicles symptoms the first time I took my car in for this issue.
Was given an estimate to repair but after phoning the main Volvo dealer in Calgary for a comparative price I was quoted much less. I will use the dealer for peace of mind and to save a few dollars.
They are quite informative upon pick up, just seems like the finger isn't quite on the pulse, along with being over priced and waiting around for a simple fix. Had it fixed in Calgary for half the cost and completed within the hour @ Mr Volvo. Also when I asked the other mechanic how he was, his reply was that he will be better in 10 minutes when he clocks off! Not a very professional thing to say to a customer. Judging by other reviews they're great when it comes to repairing a flat tire. Will certainly drive to Calgary next time.

Just went to this place to get a quote and Tim was rude. I asked him for a quote and he wouldn't give it to me. Then I asked to see if I could get the name of the parts I needed and he said "do you want me to do the work for you or not." What kind of customer service is that??

incredible service! I got a flat in Jasper. I had to ride to Banff with a spare. I was hesitant in approaching any garage. Tim was not only patient and understanding you could tell he genuinely cared. you don't need to ask to know his garage is busy. Nonetheless, he patched up my tire fast without hesitation.