Best Buy

Who knew picking up a headset would be such a wonderful, day brightening experience!

I was welcomed upon entry into the store with a table of complimentary Timmy's coffee and (fresh!) timbits. A chipper and helpful associate named Kayla was manning it. She was obviously well versed on the store, and was eager to give me towards whatever section or item I might have been looking for. I had just pre-reserved an item and so she made easy and comfortable small talk while I poured a much appreciated coffee.

The lines on the floor between tills and customer service for pickup were clearly laid out on the ground and labelled. It was simple to tell -even in a busy rush- where one was supposed to be. The line up areas were nicely decorated with cute fake carboard presents and visually appealing colorful 'smart' electronics that could be looked at while waiting. It was about as pleasant to stand in as a line could be.

The customer service tills were fully manned and there was an associate who approached me while still in line, just so I could have my reserved item in hand and ready to go before I even got to the till. (Solid planning for good customer flow, team!)

The headset was brought out quickly (like, open and close an app level of quick) and I was brought to the till where I was greeted by what I think is *the most authentically pleasant and cheery cashier I have ever met in my life*. (This is spoken as someone who won several customer service awards in the three years I worked as a cashier in retail myself!)

In the holiday rush, Sylvia was just shining! She had a bright smile, positive upbeat tone, and was FAST on her till. She clearly knew the interface well, and was able to work with it speedily while maintaining happy conversation. A real joy to be around. Even her coworker commented on how working around her cheeriness made their holiday season better!

I entered feeling rushed for errands and left feeling as emotionally refreshed as having been to the spa.

Well done, Best Buy and team! If I could give 10 stars, I would!

This store is really good now. I find the staff to be more friendly and helpful. and they seem to be stocking more computer items which is a plus. I'm a little old school, but i prefer to see a computer and its components before i buy it.

Major upgrade since the last time I was in there. Walked in, greeted with a smile, the girl had a guy meet me in the aisle I was going to, he was very knowledgeable on tv mounts, paid right in that aisle. Walked out in under 5 minutes

Worst Location in the city, if you walk in you will be greeted by the sight of all the staff standing in small groups chatting with each other and not helping customers, it's like being in high school all over again with the cliques and it's been like this for years.

The disorganization is absolutely ridiculous and the managers should be ashamed of themselves for allowing this to go on.

Clearly all your management and employees need more training in just about every aspect of store operations and customer relations.

Nice staff but small selection of used games.

If u sell iPad 8inchs then u should sell the case with keypad too . Don't u think . Otherwise Matthew r. Plus Dragana. Was a big help. Thanks

I was VERY disappointing with customer service. I never write reviews but I am so very upset at this moment. I had called yesterday about the eclipse glasses and was told a shipment was arriving this morning. I call at 10 am, as the store opened, and was told that the glasses have not arrived yet, it would be there later in the afternoon. I called at 12 pm, same answer, then I called at 1:30 pm and was told it still wasn't on the floor yet. I finally called back at 4 pm and I was told they were sold out as of this morning!!!!! I could have been there in the morning to get the glasses, yet 4 separate times I was told something different. I am so frustrated, I feel lied to... Yes I know I am last minute but obviously the staff have no idea what is going on in the store! This is a very poor reflection of the staff's knowledge, and it makes me question whether I ever go back.

Great prices, lots of staff support to find what you want.

Place is nice.. buttttt they took the chateubriand off thr menu😢

Great place to buy electronics, just stay away from. The over eager sales people that just won't leave you alone because they are forced to make a living on commissions... But wait, wasn't this what separated Best buy from all the other electro ICS stores??? What happened??? Oh right you bought future shop and now it's back to pressure buying tactics

Kevin, I can run GTA5. I appreciate ur help. U deserve to be praised

I will only go to this location for my electronics. I always get the best customer service every time I go in and it is often! Thank you to the staff there for making each purchase I make a good experience.

Nice clean Best Buy! Helpful and polite staff. They also do a great job of giving back. Held a great event after hours for Kids Cancer Care!