Bmo Bank Of Montreal

Nice bank, service and ATM

work efficiency is slow and terrible. Had car loan with BMO before. After I paid off the whole car loan, I asked them to have a formal document to prove I have paid off. The agent said she can't give me a prove right away because she need to contact other department and said will be done in 2 weeks. (just a prove you need 2 weeks? are you kidding me). That s fine, after 2 weeks, did not received anything, then I talk to the bank again, agent said will do it. Then thr branch manager sent me email and claimed that I will receive the prove document soon. More than 3 months from now, I received nothing. I reply that manager email, no respond. I am about to cancel all my bank account of BMO.

Lines have become longer, hours shorter, and more frequent changes in staff have led to a much poorer customer experience. This branch could use improvement, especially for commercial customers.