Bmo Bank Of Montreal

Horrible service. Tellers are always up selling rather then asking how has been your day. Horrible bank

Long lines every time I go there and they only put two or max three tellers! And super slow ones! Their hours of service are useless for those working office hours. Customer service is not the best either. Those were the main reasons for me and my family to change banks. Every time we had to go to the bank they were closed. I need to go today to pay a card that cannot be pay online and 4 years later they still close at 5pm!

Don't go for their service manager, it's a waste of time. They don't know what they do, because they did not get trained. That's not employee's fault, that's BMO's failure. Since I had the samiliar experience at other BMO branch as well, I believe BMO will lose customers soon.

Clean and efficient

I tried for 2 hours to get someone on the phone and no one answered their phone! I even left messages asking to get a call back and not one person phoned back. Terrible, terrible service. In fact no service at all. I would recommend that no one use this branch or this bank.

The main issue is having several people in line and only one or two tellers. Often these tellers are dealing with idiots that want to review their entire banking history or solve a world problem. Either refer the more complex issues to an office or get more tellers on.