Bmo Bank Of Montreal

If there was an option for zero star it would be placed. Branch manager and Male Chinese teller are completely unprofessional and could care less about clients. I was told I could take my business elsewhere, the bank had taken extra fees out in which I was told over telephone banking could be revised speaking with this branch manager he informed me quote "You need to sue the company that took money out of your account" "I have a business that needs to run and we will charge what we feel is necessary in order to have this business succeed" he went on to say I was not a valuable client that if I feel it is unfair my business could be taken elsewhere. I have been with this company for 10+ years and told him what he was doing was completely unacceptable he did not care and continued to ask me to leave the branch. I called in to make a complaint to find he has now blocked my account. I dont believe this is how the actual company operates and this manager was out of line. I will be speaking with senior management but advise DO NOT bother going to this branch for any banking needs. I was also told by teller at beginning of this situation he did not feel like looking into my account because it was quote "To much work" The lady that stepped in told him he was lazy and it was a simple fix she was the only one willing to take time to review information but could not help me.

Great customer service! The branch manager welcomed me in her office and took time out of her schedule to understand my situation and help me out.

Knowledgeable staff

Not the greatest hours.