Budget Car & Truck Rental

I have to rent a vehicle 2-3x a month for business travel, and have been dealing with this location for a few years. All of the staff (but especially Bab and Wan) have always been incredibly helpful, prompt and quick to resolve any concerns. There have never been any billing surprises, and everything has always been very clearly and accurately presented to me. I would happily recommend this location to anyone in the downtown area needing a rental vehicle!

Wan and Bab are incredible. They are nice and friendly, and on top of that they do everything to create an amazing car rental experience. They provided me with the best customer service every time I have been there,
I feel like they went beyond the call of duty in order to exceed the customer's expectations and to make the experience as smooth and enjoyable as possible. I really recommend their branch for car rental.

Wan and Bab are incredible.They provided me with the best customer service every time I have been there. They are nice and friendly, and on top of that they do everything to create an amazing car rental experience. I really recommend their branch for car rental.

Sometimes renting a car can be a troublesome experience. And it's true that it is people who make the difference between a good and a bad customer experience. Wan at Budget downtown location is one of the best staff I have seen in such a rental service. He will go above and beyond to make sure that he gets what you need (even when the demand is so high for a rental on a busy weekend). Explained all the necessary details before my trip and was able to accommodate all the requirements I had. Thanks again WAN. You are awesome !!!

I recently visited the 6Avenue branch (9/6/2017) and was served by the incredible Bab and Wan. I feel like they went beyond the call of duty in order to exceed the customer's expectations and to make the experience as smooth and enjoyable as possible. I genuinely feel that they provided me with the best customer service I have ever experienced. So much so that my friend and I decided to hire a car on a second date (15/6/2017). When we returned we were greeted this time by Lam who was also very friendly. Our new found friends Bab and Wan returned from off site duties and seemed as happy to see us as we were to see them. As before, the store was extremely busy but Bab and Wan were super attentive and ensured each customer left happy and completely satisfied. I would definitely recommend this branch to anyone visiting Calgary and I can't wait to return to see Bab and Wan again! Thank you, you truly deserve to be commended!

Service at that location is really good...i rent cars often at the y75 location and i always really enjoy my experience...Wan is always helping!

Excellent Customer Service!

Bab has been awesome, very warm, helpful and friendly! I have been renting car from this downtown location often because of convenience and professional service provided by staff. The the fact that I get recognized and greeted by name makes my day.

Nothing but good things to say and Bab has been awesome to deal with. Keep up the good work!!

Lack of professionalism and honesty. I booked an intermediate car few weeks ago. I was given Hyundai Accent compact car and was told that this is their intermediate car which was a lie. Then when I declined to rent the car and advised that I will give them very honest customer review in google, guy changed his tone and offered me Chevy Malibu full size car for the same price! I appreciate the cool upgrade, but his dishonesty about the car class and attitude was very disappointing at the first place.

I rent car from this location almost every weekend and I must say the services at this location are exceptionally good. The staff here is really professional especially Bab and they make every effort to help you out. I end up getting a free upgrade most of the time. I have never really had a problem dealing with this location. Thanks Guys and keep up the good work.