Budget Car & Truck Rental

Quick and efficient service (Nadia). Well worth the booking. Pricing great.

I rent from Budget all the time all over and read these reviews and was like "oh it can't be that bad". I checked in and they offered the insurance and I declined as per normal. I walked to the car thinking it was fine and then realized they charged me a graduated driver fee of $20/day without even mentioning it!!! If they had told me at the desk we would have gotten my fiance to drive. So I had to go back and stand in line all over again and get it fixed. What a waste of time. Glad I noticed because they don't have the honesty to inform customers of the fees they are charging.

DO NOT RENT FROM THEM! Rented a compact Hyundai from them for 4 days, get home and look at my credit card statement, and there's $155 applied to it from Budget. I called thinking they found damage (missing bumper or something)...no, it was for gas. First off, I filled it up prior to dropping it off and second, you can fill that car up 5 times for $155. I called to inquire about the charges and they were rude and unprofessional...not to mention I'm still waiting for a 24-48 hour call back (that was 8 days ago!!!). They wanted me to prove to them that I filled it up with gas...how the hell am I going to do that? Needless to say, my credit card company thought the charges smelled a little fraudulent so they froze the payment until investigation is complete. I will never rent from this company again and I warn you to do the same.

Don't normal post reviews but this was by far my worst experience with Budget, and I have used them exclusively for the past few years. When I book through Budget, I book through a corporate discount program. Although I am 24, I usually get the underage fee waived and a discount on the rental, but not this time. Even after showing the agent the price I was quoted online (had the email), the price I was asked to pay was almost twice as much. After explaining the situation to the agent (Jay), he would not budge. When I asked to speak to a manager, he said he was the manager and said he can't do anything about it.

I went to a competitor and they gave me a complimentary upgrade to a full-size car vs. Budget's compact, they waived the underage fee, gave me the discount, gave me a bottle of water, and treated me with respect.

Avoid this Budget. Also, train your employees on customer service. I'd much rather take my business to the competitor.

I rented a vehicle for two days and paid up front for this plus the liability waiver. I had booked to pick the car up at 2pm and arrived early at the airport by 40 minutes and was told it was no problem and that the vehicle was ready for me.
When I came to return the vehicle I was charged 2 days and 1 hour and 3 days worth of liability insurance. When I questioned this I was told that it was because I had returned it at 2:10pm!!! 10 minutes after the time I was supposed to! The very rude service agent at returns said that because I picked it up at 13:20 that I had exceeded my "grace" period and would be charged a full extra day of insurance!!!
Had I been told this when I picked up the car I would have returned it early but I naively thought that the original time would still be valid and that being 10 minutes over would be part of that grace period!!
It's obviously all just a way to make extra money of people who have no choice but to pay!
The only good thing was that the vehicle I was given was a nice a car even though it had an unusual smell when you got inside it!
Poor poor service Budget!!!

Agents were not that helpful. Vehicles provided not the correct size according to reservation. The car itself was quite new and returning process was smooth.

This is my recent experience for a Budget car rental booked at Calgary Airport, in Alberta Canada. (June 10-13, 2017) I did the booking online. I am very aware of all the negative comments and post about Budget Calgary on google reviews, I did send an email to customer service a week before my scheduled pick up date to confirm everything was in place. The Manager Julie responded quickly and said everything was looking ok and even clarified the insurance extras I got for peace of mind. To be honest I was very hesitant proceeding this booking, but Budgets price was very competitive. And I made the right decision. The service I got was a 10/10 I couldn't fault any along the process. The lady at the counter Aryan has the best customer skills. And much to o issues. I told the receiver to check the car to make sure everything is ok. Just do your basic part of making sure the fuel level is full, keep the receipts, take photo of the odometer and fuel tank prior to returning, and make sure you inspect the car against scratches, dents etc before you leave the premise so they can note it in their inspection receipt. I have to sincerely thanks Julie and the crew. This was an excellent experience, I couldnt fault any of their service at all. +++++++++++++++

When I booked the vehicle by phone, i was told that the price for one day would be $55. When i got the credit card bill, i had been charged $45 and $111. The office at the airport keeps putting me on hold and i've left a message on Julie's voicemail. This seems to be the only way to get hold of them.
Finally got hold of them and it is because the car was given to me with only half a tank of gas at the office in Banff, where i picked it up. The guy there marked that i could return it with half a tank. It seems that the $111 is for filling the tank!!!

Thank you very much, Julie, for resolving the situation and resolving the unnecessary fuel charge.

Booked a full size car on January 25. The full size car is described as Malibu or similar. When we arrived we were givena Hyundai Elantra as a "full size."
Not impressed!

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