Burnco Rock Products Ltd Corp

Too many illiterates and inbreds masquerading as management. Keep your expectations low.

Good place for sand, dirt, firewood and some limited home and garden tools. Bring a truck, they sell in bulk. They supply some shovels.

Delivered the road crush 5 days early (without asking or warning) screwing the schedule up and costing me extra $$$. They put it in the way which I had to get it removed, stored and brought back a few days latter adding $200 to my bill from my excavator contractor.

Nice going Burnco!!! I'll find somebody else next time or just get the contractor to truck it in.

I'd give them 0 stars if I could.

I place the order 2 weeks ago for 2 big bags of soil. They called me back the day it was to be delivered and told me that they couldn't deliver it until the next week as there was a problem with the product.

But they guaranteed me I'd be the first delivery because it was taking so long.

Then, I called to find out when it was coming. They had no record of my order, I gave them the order number. They had no idea what I ordered. .

I was at the point of telling them since I haven't gotten the product and they could shove it and I'm going to call my bank and put in a dispute. The lady finally found my order but wouldn't tell me when it would be delivered. I work nights so I'd like to get a little sleep, so I requested they call me, she refused citing distracted driving laws. I pointed out he could pull over or call me when he got to my house. She said, we can't guarantee that. If this order isn't here by 12:00 today I'm going to be calling Eagle Lake to get a delivery.

Worst customer service ever. I'd never but from them again.

Why guarantee a delivery when it's flatly a lie?

BEWARE. HORRIBLE CUSTOMER SERVICE.

I ordered some sidewalk stones from Burnco early May 2013
I have not received them yet and get nothing but a run around every time I inquire about where they are
I was told my order was misplaced during the floods, 13 months later still haven't been found.
I'm told they will call me however that never happens and I'm forced to call them and repeat the whole story to the same guy every time and receive the new excuse of the day as to why I haven't received them
Have also been told they've had pallets come in since the floods but they were going to look into why no one has called me.
Finally Friday July 11, 2014 I call and was promised my blocks would be delivered on Saturday the 12th and that I would receive a call no later then 2:00 pm Friday to give me a time for the Saturday delivery.
Surprise surprise, no call and no delivery.
I guess these small orders don't matter to Burnco but I know this will be my last dealings with them
Worst customer service ever