Calgary Cycle - Mtn

It took multiple phone calls and showing up in person so that they would take my order for a small part on my bike. It took almost two weeks and many phone calls. I showed up again in person and informed them that they ordered the wrong part and it wasn't even close to what I needed (after I took in the part I needed and gave them photos for reference).

I got the sense that they guys have no clue how to run a bike shop, or basic customer service.

I had such a bad experience I'm driving to Canmore now for my Yeti bike needs.

Was looking into getting a new mountain bike and MTN was recommended by a friend; Amazing staff helped me find exactly what I was looking for the type of riding I do. Full Cycle Service was a huuuuge selling point for me. Love the store and the wonderful staff working there!

CC rules. Bought my first bike there 19 years ago and the service keeps me coming back. Tune ups for life, knowledgeable staff, great selection...what more could you ask for?

Great service, friendly, helpful, and even goes the extra mile. They can get busy but they are great. Even when they missed somthing they gladly took it back in and fixed it quick and just as the shop opened.

It's probably a good shop if you are a regular or you buy them a bike first. I waited for 15 minutes and got served after other customers (who came after me). I was told that my bike needed a 900$ repair (they probably thought i was a dumb customer) and that i should buy a new one (in their shop of course). Just say ¨we dont do repairs¨ and dont waste your customer time!