Calgary Parking Authority

While reporting vehicles blocking the driveway at home address person on the other end presented no ability to speak like human, I think I may have been talking to a robot. I’ve had issues with the driveway being blocked, I kept calling CPA until they began to be no help, telling me to go outside put myself in a dangerous situation to get plate and car info.

I’ve emailed their office and higher ups rather then first contact reps as well, I asked for assistance in what the options are for the myself to prevent or deter parking in from the driveway from happening so I don’t need to keep calling them. I never got a reply, hoping one day things change within this organization.

Received a ticket in the mail for a parking in a lot I knew I paid for. When I called we figured out I had entered the wrong license plate (totally my fault). The matter was dealt with super quickly and the ticket was cancelled.

Well maintained, but couldn't park one day because they were holding spaces "in case maintenance vehicles needed them"; made me late for work.

Our truck was stolen and ended up at the impound lot.
I had no wheels, but the lovely people at the impound lot kept telling me that we had to come in to the impound lot to pay the fine "in person, no exceptions". Finally after popping a cork and telling them that I couldn't come in, they admitted that the towing guy could pay the fine on my behalf. So why can't I pay their stupid fine by credit card? That makes no sense at all! Why are the folks at the impound lot so unpleasant, unhelpful and misleading. They are kicking people when they are down, and I say shame on them!!!
The city should fire all those nasty people and bring in new people with kinder attitudes, AND let people pay the fines by credit card!! Duh!

I got a parking ticket for parking too close to the intersection, I have a picture of my unmoved car exactly how it sat at the time of the ticket attached to this review. Can you please explain to me the rules for parking near an intersection and how I violated them?

Gladly will adjust my review with a good response,

Insult to injury (I know it sounds ridiculous) but the parking authority officer saw me park here then drove off, parked about a block away. At this point I went inside and came out to find a ticket (could have easily told me not park there.)

Update- I Appreciate the response and have no problem paying a legitimate ticket but I honestly feel there is no grounds for a ticket here. (there is a stop sign across the street but nothing on the side I parked! ) I already emailed an appeal with the picture I took and its been days not hearing back.

Final Update- So CPA reviewed my ticket, and decided to cancel it. Which is great! A little concerning what the officer was thinking issuing the ticket in the first place, I have been watching that same parking spot and seen others getting a very similar ticket....oh well I won't be parking there anymore

Last fall, I was legally parked (ie, not in a zone where indicated no parking) facing westbound on 16 Avenue SW near Westbrook Station. I do not normally park here but would need to on occasion. There are no signs or indications that it is a zone that one would need to pay for parking. One evening after work, I arrived at my car to see I was issued a ticket for non-payment. I was very shocked because I had parked in exactly the same spot the day prior. To add to my shock, my girlfriend parked across the street (facing east, along the apartment building) and was not issued a ticket. Perhaps, across the street is not paid parking? Nevertheless, if a zone is going to go from non-pay to paid, it would be appreciated if a sign was erected to reflect that. Any other stations have a sign that remind patrons to pay for their parking. Why not here? As Calgary's main parking authority, to monopolize is to not take advantage of that fact but to provide GREAT customer service, clear communication (not limited to dealing with grievances seen here) and to instill trust in your customers.

OK this one kind of pissed me off. I was coming in for the last night of Stampede, thought I would try to save myself a little on parking and so parked on Spiller road where hundreds of other vehicles were already parked. I didn't think this would be a big deal because I see these long lineups of cars parked there every year. I got there around 7pm and stayed will after 11. When I walked to the end of the lineup where I was parked, to my surprise my vehicle was not there. I was carrying two boxes with gel pillows I had gotten at Stampede, so this was the last thing I needed. I talked to a couple people who said they had been towing vehicles and then saw a tow truck driver pulling up behind a car. I went over and talked to him and he confirmed he had recently towed a Ford Explorer. I asked him why and he said it was a "no stopping zone." I thought they would at least have the grace not to enforce rules like this during Stampede, since so many people come to park on that road, but I guess I was wrong. I got the address from him of where the yard was and he said I had until midnight to get there, which was 8 min away. I asked him to radio them to let them know I was coming, since I knew I couldn't walk there in that time. I could have ran there but had the two boxes I was carrying. So I walked briskly (about 1.1km) and got there about 12:05. Knocked on the door, ignored me and went up to the bay but was told "the rules apply for everyone." They didn't care that I was from out of town, they just wanted to use this opportunity to make money from impounding my vehicle. I then called in to the number and was told that they had no one working at night to release vehicles. As far as I was concerned this was a lie, since they clearly had people working there. If they have staff impounding vehicles, they should also be able to release them. So I had to walk to a nearby hotel and get a room for the night (which cost $145), then come back in the morning. I expected to be charged about $100-120 for towing & storage for

Crooks and thieves. They let other "authorities" issue offense tickets and make it impossible to pay them in the "early incentive" window by not posting the fine in their online system and not being open when honest working people can come to their office. Must be nice to steal people's money for a living.

If you have a monthly parking pass downtown, it would be nice if that came with a few hours of street parking downtown. It would be convenient I think and a great show of client appreciation.

Best price for heated parking near the courthouse. Great deal Fridays after 11am for 5 bucks till 6 am next day.

The safety of their customers is of no priority to this company. If this company were selling a product, they would have taken my concern way more seriously, but since they make money regardless of how safe their customers are, they don't care.

There was an industrial garbage bin blocking the entrance to the lot, placed in the wrong spot by an unknowing garbage collector in the alley.

I told CPA and they said it's not their problem.
City bylaw requires clear vehicle access to the lot - not clear pedestrian access to the lot. They said to use a different entrance or call the city. Me. Not them. Me.

But this is the only entrance that's wheelchair accessible - I said - and it's blocked. They said they are not breaking any bylaw and therefore will not take any measure to have the bin moved.

The next day a garbage picker in the bin was throwing treasure out of it and I was hit in the head with a pair of scissors.

I asked CPA again to do something to ensure the safety of their customers. They said legally they don't have to do anything. I asked to see the bylaws that state this, and requested an update to the bylaw and they never responded.

In the end, I called the city, I called the garbage company, I had the bin moved and wheelchair access to their precious lot was once again restored.

No thanks to this self-serving company that has no right to attach the name Calgary to it - a city that works hard to serve their community members. This company does not.