Carstar Calgary East Lake

Jamie deserves this 5 star review. No issue with work done either, but he went the extra mile for me. I've worked in the customer service industry forever and it can be extremely frustrating at times. The way Jamie handled an issue for me after I left with my vehicle will not be forgotten. Issue was unrelated to repair done, but he still went out of his way to help me!!!

Quick/friendly service. Sends email reminders to let you know the status of your vehicle. Didn't feel like they went the "extra mile" but no complaints either. Would take my vehicle here again.

Second time at East lake. First time was good. This time terrible job. The actual repair was average.
Over spray left on trunk that I at first didn't notice until later when car was parked in the sun.
Interior of car was left very dusty, looked like a poor attempt at a clean up.
Roof repairs were done and sun roof was not put back in right position, you could see it was out of alignment and leaked bad. Car star denied they even touched it. I know it was not like that when I dropped it off. Cost $180.00 at Chrysler to have realigned and calibrated.
Lastly, just had car go into another shop for hail repair, they called me and said who ever did last roof repair (carstar) had broken console that is above rear view mirror. Poorly glued it back together and got it back in place hoping it would last, when it should have been replaced
Not recommended to use this location.

Looks amazing and great work BUT of course when you put it back together and break parts and try to hide it then you get bad reviews. The truck was given back on time and look great until I seen that the 3m rock protection was missing and the exhaust was still bent from the accident.The parts that were broken were not part of the accident but needed to be removed for the repair. I didn't notice until a few days later that they were broken , I had to get the appraiser involved in order to repair the parts that CARSTAR broke. The worst part is that it took them 3 months for them to fix the it that they were given approval to replace by my insurance company . If it wasn't for myself phoning avery week to find why the parts aren't ordered my vehicle would still not be repaired.

They strive to be on top of things, but some subtleties and attention to detail could really provide polish to end result. Overall experience was ok, but a bit taxing as auto repairs can be stressfull. They did a good job on the repair work.