Carstar Calgary Fish Creek

My car looks fantastic, I had constant updates on its progress while it was being repaired. The whole process was smooth and everyone involved was professional and kind.

Excellent service and very friendly staff. I have used Fish Creek Carstars several time and the outcome has been excellent. Totally recommended

The team at Carstar fish creek did a great job fixing up my dented and scratched car. The end result looks fantastic.
So happy with the service that I received here!

I received excellent service from this location! The front staff were very kind and courteous and they did a fantastic job on the repair. I was really happy with the overall experience and have recommended this shop to my friends and family. My car was in and out quickly and looked like new!

I gave a one star rating because zero is not an option. I had multiple issues with this location on a very simple repair. Extremely unprofessional, poor quality service, customer services and repairs.

First problem, I dropped my vehicle (Cadillac Escalade ext) off for repairs and drove by the next evening as I live close by. I saw the truck outside and decided to have a quick look at the progress. Both bumpers were off as the repairs were just bumper related. They left all the doors unlocked, sitting out in the open public parking lot. I have $5k worth of stereo equipment. I locked the doors and told them about it the next day, they didn’t seem concerned as it’s not their problem what gets stolen while in their lot.

Second problem. After vehicle was done I noticed a bump in the rear bumper under the freshly painted bumper cover as I was rear ended. They didn’t replace the steel bumper under the plastics that was damaged. Again no apology for my inconvenience having to bring it back for warranty work. Strange they didn’t pickup on this obvious issue before getting me to come pick it up. Quality control? I think not...

Third problem. Clear coat starts peeling less than a year later from the front bumper. Lifetime warranty so I thought, bring it back, talk to manager and he said he would get back to me regarding warranty. Some excuse about talking to the paint supplier/manufacturer. I bit my tongue and gave him
the benefit of the doubt. I’m busy and have better things to do than chase these guys down so I send an email through the website about my warranty concerns 6 months later...No email or call back to this day.

Again I have better things to do than deal with this however after another couple years later I thought I would share my story with the google searchers. These guys are total backyard, do not go to them. I will be placing an official complaint further up the chain in my spare time and continue to tell everyone about my horrible experiences.

Lots of choices out there, take your business elsewhere.

About three years I had a major repair done on my car. The repair was a disaster, and I refused to accept it three times. Fast forward to a month ago and the repair was bubbling and rust was coming through. I made a complaint to my insurance company and they put me in contact with the manager Curtis Dry. Curtis agreed to warranty the work at no charge, he stripped the entire repair down to the metal and allowed me to see it before proceeding. The new repair was perfect the first time, down to the millimeter. However when I picked the car up, there was something wrong with my ignition - it was working fine when I dropped it off, but when I picked it up the key wouldn't fit properly. Curtis authorized the dealership to do an inspection and they determined that somehow the ignition had been damaged and would need to be replaced. Curtis authorized the replacement at a cost of over $1200.

Mistakes happen. What matters is stepping up, taking responsibility and making it right, and that is what the manager Curtis Dry did for me today. 5 stars.

I drove my car to this and requested a quote to repair dent on my car. The mechanic said he will email me the quote. I haven't heard anything from this place in the last three days. I went to a different place, and they provided me a quote immediately. If it takes them such long time to generate a quote, they deserve negative reviews on google.

This location took 14 days to fix door scratches and it was over 3000 dollars charge to insurance.
When came to pick my vehicle....diaster...work quality is lowest category...
Rather fixing which was scratches on door this people ripped paints from roof rails and when I argued with the person who was dealing with me he called her manager and she was with attitude. Did not listen my words what their mechanic did on roof rail paints.

She was so rude and told me that this kind of of paint comes off during work which is very common... I was shocked how this manaher can say such words to customer when the fault is from their mechanic work...
After that she told me to pay if I want to fix those paint issue of roof... with discounted price...

STAY AWAY FROM THIS Location of
"Car star" ( fishcreek ) FOR ANY REPAIRING...THEY CAN DO ANY UNETHICAL THINGS TO MAKE MONEY.

Zero Level and zero star I offer when it comes to customer service and repair work.

God Bless them for such things they does with honest customer.

5 star is not enough for them. They are very responsible and professional and they delivered the car 10 days earlier than expected date.Jessica(damage analyst) was very professional and each time i sent her an email, she replied to me after few hours.