Cookie Mama

Horrible customer service! Agreed to make a special cake for a young child with severe allergies then cancelled the order via email because they didnt want to make it. Would rather make it ourselves then pay over $100 for a cake no one wanted to make in the first palce. Nice over the phone but terribly rude email cancelling the order. Will never purchase anything from here ever. Who would want something made from people like this. Shame on you.

sucks...i was a loyal customer from the moment i found i could eat here..my family and i have bought cupcakes and cakes...many times.. we were just dropped because we were too too much trouble to keep a little ingredients for us...my large family and i would have been loyal customers...
lucky you..you can throw away customers....we counted we ordered 6 cakes and at least 4 dozen cupcakes in 2 months..just for my side...we also payed a premium for the alternative ingredients.....the others ordered more...im not taking it out on you...im notifying people that a bakery that says it is specialty is not always as it seems....i...we all tried to support our local community by buying local..we just have to buy from afar

Be prepared to have your head bitten off by the cupcake nazi. Owner is very unpleasant to deal with and I left the store without ordering while she yelled at another customer.

Called in to order a vegan cake for my sister's birthday and had questions. Apparently, you can't have any questions and have to know everything before calling in to order. I said I would check the website and called back. I changed my mind and decided we would do cupcakes. I call back and tell her that I'm ordering cupcakes instead, and the lady proceeds to yell at me that I need to make up my mind and not to waste her time. I asked to speak with the owner and she states that she is the owner. Listen, if you are miserable, deal with it at home. Don't take it out on customers, and be professional. I ended up going to Bliss as they too have vegan options. They answered every one of my questions and accommodated my requests without a hassle. Bliss' cupcakes were delicious for a lesser cost. Glad I didn't waste a dime at cookie mama.

I felt like I interrupted her day when I wanted to buy a cupcake. My friend who has allergies had questions about the recipes and was not reassured, again, the questions felt like interruptions.

Fantastic cookies and cupcakes! They easily dealt with allergies and still produced very tasty treats.

Great gluten free cookies and breads - it isn't cheap and the shelf life isn't great, but you're paying for quality and we normally eat everything within a day or two anyway.

I had a great experience at Cookie Mama. I pre-ordered a dozen cupcakes a few months back for a baby gender reveal; the ordering process was easy, the owner, Janet, was great to deal with, turn around time to have them made was quick, the price was extremely reasonable (a third of the price of some other places I contacted in Calgary), and the cupcakes were exactly as I hoped they would be. My experience was flawless. The store had a tempting selection of treats available when I picked up my cupcakes, and while I haven't tried anything else there, I would recommend Cookie Mama for great service and ease of specialty ordering based on my experience.