Discount Car & Truck Rentals

So get this my girlfriend was flying to Edmonton to see me but I am posted to the military base in wainwright so i needed to rent a car for the weekend to drive up to Edmonton so i booked a car for the Friday she was flying up till the Sunday and i even called them in advance to make sure they had my car and they said yes so on the Friday i went there to get my car but when i got there my car was not there! and when i asked to talk to a manager they wouldn't let me so i called the hot line they wouldn't help me get a new car from out of town and they would put me on hold or transfer me to a line with no one there i had to pay my buddy 150$ to drive me there i do not think this is a way to treat costumers i never got a sorry to im unimpressed and not im only going with enterprise