Drayden Insurance And Registries

Louise really helped us when we needed it. She is straight to the point and works with a air of levity, I'm glad we were referred to Drayden Insurance and Louise.

I own my own roofing company. And I use these guys when my job requires a bin. I am very happy with them. The bins are always delivered quickly. And as soon as I let them know the job is done it's picked up that day or the next. I am very happy with them and will continue to use them

Wow, so disappointed. My 18 year old son with a clean record and no accidents went in today to get a quote for insurance for his vehicle. The woman who served him said it would be cheaper to stay where he already is. Hmmmm, how does she know? She never even bothered assisting him with a quote, just blew him off.

Came here to renew a license plate, get a new AB health care card, update our ID with our address and my new last name. The woman was very efficient and did everything correctly and very quickly. I also only had to wait in line for a short while. Very good.

This review is for the Registries portion of Drayden only. I have been to this registries office at least 10 times in the last 5 years. The job always gets done, but staff consistently have grumpy attitudes. In particular, there are 2 slightly older ladies with short hair who are both rude and abrupt to me and other customers. The blonde lady with shoulder length hair is always friendly and polite, unfortunately I rarely get her. The only reason I have continued to come to Drayden Registries is because of convenience, but I had another poor experience today. I would rather drive further and receive friendly service.

Melide Mackee ROCKS!!!
Melide is our Commercial Account Executive for The Edmonton Petroleum Golf & Country Club; she is exceedingly dedicated and we are always grateful for her time and effort and commitment to our Club.

Char Lofstrom
Financial Controller
EPGCC

The customer service at this registry is very hit and miss. My family has had some good and definitely some very poor customer service over the last several years. However, I don't think there is another registry in Spruce Grove. I realize that in an economy that is doing well customer service can suffer. However, with the economy in such a downturn, you would think customer service would be good. I guess when you have a monopoly on the product/service you can get away with bad customer service. I run an accounting business. It is obviously largely based on customer care. If I treated my clients the way I have been treated at times when going to this registry, I wouldn't be surprised if my clients left me. I also would not put up with my employees treating clients in this manner. I noticed in some other reviews that poor customer service has been experienced and some of my friends have commented on the same to me. I am not sure what can be done to change this other than internal measures at the registry since they are the only game in town.