Edmonton Bmw

The guys at Edmonton BMW did a great job helping me with my car. They got me the deal I needed and sorted out any hick-ups along the way. Everyone is super friendly. Thanks Connor, Terry, Eduardo, and the rest of the crew!

We had a fantastic experience here when purchasing my first BMW. Connor and the rest of the team were very accommodating and willing to work with us to find exactly what we were looking for. I would highly recommend them to everyone! Check it out!

We just purchased a beautiful 2016 M4 convertible. Sales team and finance team are awesome. Anyone looking to purchase a new BMW talk to Connor. Awesome guy
Thanks again for the awesome experience Edmonton BMW

I just bought the new 530i, and the sales manager Tony was great! He called me always to provide update about the status of the car. Tin, the Finance Manager, was good in handling the after sales protection and warranty issues.
The sales of the car was smooth and all the features and gimmicks were explained in details. Even if you will use only 50% of the features, It was cool to know. It makes you feel premium! Looking forward to get my next BMW from this place after 2 years.

Purchased an X5 diesel for my wife, Had the best service ever. I purchased a few vehicles before but never had an experience like this one. Our sales rep Conner was the best! He wasn't pushy or annoying very helpful to meet our needs. The sales mangers Richard and Fred were just as good never felt like they just wanted to make a sale, they got me the best deal ever took care of us like celebrities. If your looking for a BMW go see these guys you won't go wrong!!!

I am from out of town and my 2013 BMW X3 displayed a warning that read: Drive Moderately. Replace Brake Pads. Consult Service Centre. I called Edmonton BMW in a fluster to try to get my brake pads replaced in time for my trip home on Sunday. I understand the last-minute nature of the request, and would have been understanding of the sheer inability to fit me in, but the customer service in the Service Department of BMW was horrific. After the 2 dropped phone calls it took to get through, a woman answered and was unable and unwilling to provide any assistance or direction whatsoever. When I asked her if I could speak with a technician in the department for advice, I was denied that ability. I felt no sense of customer support whatsoever. This was an unfortunate and unlucky situation that was made even worse by the individuals that should have at least tried to be a little more helpful. This was very disappointing and eye-opening experience.

This dealership is TERRIBLE! I've had every type of stereotypical experience a dealership could offer. From dishonest salesmen, to shotty work to terrible customer service. From the very beginning they told me I was going to be having 0.9% interest, which I'm actually sitting at 5.5%. I got my brand new 2013 3 series and they had scratched the rear bumper and did a terrible job filling it in. I told Richard (The salesmen that sold me the car) about it then they said they would fix it. I took it back to the dealership and they got it fixed by one of their body shops. The work looked good, so I took it back home, had it for a week. Washed it for the first time, dried it with a microfiber towel and the PAINT WAS CHIPPING. I was pissed. A brand new car and the paint was peeling. So I called Richard back (who was very rude about the whole thing) and told him that it was unacceptable and that I did not want them to touch the car again because obviously if they couldn't do it right the first time they will probably do it wrong again. So I got them to pay for the work to get done in a body shop of my choosing and for them to pay for my rental. I had more bad experience after another, like trying to get a hold of ANYONE in the dealership. No one would pick up there phones, you leave a voicemail and they won't return your call. Bad shuttle services, I've had multiple occasions where it took them forever to pick me up from where they drop me off.

I finally got so fed up with this dealership that I went to Bavaria BMW. Had nothing but good experiences there. I needed to get some check ups done on my car as the car is almost 4 years old now. I called both dealerships and Edmonton BMW could get me in for the date that I requested. So I figured I give them another shot after a year or 2 of not being there. So I went back there on May 6th to get my car service. Dropped it off, and got shuttle'd to West Edmonton Mall. I watched a movie to past some time until my car was done. They called me at 12:20 saying it was done and that the shuttle will call me to get picked up. I still had 30 minutes left on my movie but figured I should make my way back to where the guy dropped me off. So I grabbed a coffee and went to the exact location where the guy dropped me off and where he told me he was going to pick me up. An hour went by and I wondered where the hell this guy was. I called the dealership several times and no one in the service department would pick up. Left a voicemail, but didn't get a call back. Finally I called back again and spoke to the service department receptionist. Told her that I was still waiting, and she sent a different driver than who dropped me off. This guy didn't know where I was. He finally found me and by the time I was back to the dealership it had been over 2 hours. It took them 2 fricken hours to get me back from when the car was done. I was furious, I spoke to Carmen (my service advisor) about how pissed I was she kind of just shrugged me off and just basically told me that she did what she could with the circumstances. I told her I didn't know what to do, if I should walk out of there and never come back, or if I should speak to her manager. She told me her supervisor would call me on Monday. In writing this review it is now Wednesday, the supervisor was supposed to call me 2 days ago. I even emailed the supervisor with the whole situation that had happened and I haven't received a phone call or an email back.

I don't think I've ever dealt with such an unprofessional place of business. With a name like BMW you would expect amazing customer service. I would NOT recommend this dealership to anyone, I would tell them to run away from this place and go to ANYWHERE ELSE!

On January 28,2017, My wife and I spent 6 hours customizing and picking out a vehicle with Justin Roh, the sales person. We agreed on a purchase price of $55500.00. After that our salesperson went to his manager Sam and told us that we missed the February production, but our vehicle would go into the March production. Allowing us to have the vehicle delivered byApril 30, 2017. On April 11, 2017 my wife called the dealership to check on the status of the vehicle. She left a message with Briannna Miller, and a call was returned by Carla, informing us that our vehicle had not even gone into production yet. At that point I emailed Brianna and said that we were extremely confused by this, and it's best if we cancel the deal at this time. At that point Sam called me, stating that the car would go into production mid-May, and we would not receive it until mid-July. I told him this was unacceptable,that we had not heard from anyone at the dealership regarding the lateness of the delivery; we had in fact not heard from anyone since our initial visit in January. I requested a refund of the initial $5000.00 deposit and told him to cancel my order. At this point Sam tried to talk me out of cancelling, however as I explained to him, receiving a convertible in the middle of July in Edmonton was useless. I said I would wait until the fall to reorder and have the vehicle in the spring, not dealing with his dealership because of the lack of communication for three months. It is now April 18, 2017; I have called visa, and there is no refund showing on my credit card. I called Sam back at 1:00pm today. At 2:00pm a Terry called me back from the finance department and told me they couldn't process the refund because they didn't have a credit card number. This being the same credit card they took the initial deposit from. In the one weeks time, no one from the dealership called me to notify me they couldn't process the refund. I have since called visa again, and there is still no refund. I ask the dealership to send me proof of the refund and that still hasn't happened. This appears to be a breach of the free trade agreement. This dealership seems to be very good at selling vehicles they cant produce and taking deposits they cant refund.

Recently dealt with Fred Bailey ( Internet Sales Manager). I was looking at X5 and I sent request for quote. Even on his day off he called and asked me what kind of options I mean looking for. Within in 5 min he called me back with his best price without any hassle. He was not like other sale consultant if you need best price give your credit card. I highly recommend Fred.