Enterprise Rent-A-Car

Exceptional service by Mike Campanaro! Our desired full-sized vehicle was not available but was given a selection of mid-sized cars and rental price lowered accordingly. The VW Jetta we rented was clean and we didn't have any problem going around the Banff/Jasper area. Enterprise is our go-to rental service whenever pick-up service is required.

Great group of staff. Made us feel welcome. Thanks for the great experience.

Reserved a minivan for a 10 day rental. I stopped in in person a couple days ahead of time and they said they would probably not have a minivan available after all. They offered a couple of alternatives, including giving us two smaller cars for the price of the minivan rental, but I asked that they work hard to get us the minivan that we requested. They came through for us almost 100% - they got us a 7 passenger Ford Flex which worked out quite well. Many thanks for Joseph D. Owen who made the arrangements.
Their hours were not a problem for us, but it would be great if they could be open longer.
I will use Enterprise again on our next trip to Canmore.

Requested mid-sized rental car in person as replacement vehicle while our car was being repaired by local body shop. Request made two days ahead of time. All the mid-sized cars were rented out to other customers on the day we needed the rental car. As customers we were defintely at the bottom of the barrel in terms of priority. A small car was brought in from Banff for us. We were told that we had to take the small car or wait for the morning for a larger vehicle. There was garbage left in the vehicle. It had not been cleaned.

Driving from Regina with out RV, we wanted to rent a car for week long stay in Canmore for hockey camp. The reservation was made about a week in advance for a noon pickup on Saturday. When we made the reservation we were unaware they also closed at noon.

Enterprise called Friday to inform us they had our car, and wanted confirmation. We were glad they did, it took our minds off things.

Unfortunately, although our best efforts were made to keep the reservation time, there was a two vehicle accident on the #1 highway that delayed us for about an hour. This, of course, meant our noon appt was missed. When we called Enterprise to let them know we'd be late, we were surprised we got a voice message saying they were now closed. Further, they aren't open on Sunday, so now we have no car until Monday.

Why no phone call, Enterprise? Could you not use due diligence out of respect ? We called you out of respect. You could do the same. No sticky note on the door to say 'Taylor family if you get here, call this # and we'll come by'. Nothing. When we looked online, our tracking number was useless. As if we never even made an arrangement for a car. We called again and left messages and no ones called because Enterprise doesn't care. That should be your new slogan.

"Enterprise, we'll get ya there, but only if you're on time because really, we don't care"

Called an hour before this place closed to arrange a rental as my truck broke down and had to be towed into Canmore. The guy who answered the phone told me that they closed in an hour and couldn't help me. I asked if it was possible to wait an extra hour for me and I would gladly pay an extra surcharge as my family was now stranded including my 4 month old baby. The guy on the phone stated that his staff was already overworked, working 55hrs/week and he couldn't wait around for me. Enterprise closed at noon that today.... I passed right by it in the tow truck at 12:12. Thanks Enterprise 👍🏻

Great customer service

Organized to pick up a rental car from here and the owner never showed up.

Have never had a thing go wrong and these guys really go out of their way to look after a customer's needs and build strong relationships. Kudos to Steve and the gang.

Truck broke down last week and I needed one for work quickly so I phoned them and no trucks available but maybe the next day,4 days of calls and a promise they could get a truck from Calgary and today they say they can't get a truck so pretty disgusted.They should have told me this 3 days ago and I would have drove 40 minutes to Cochrane were in I am sure they could find me a vehicle.