Enterprise Rent-A-Car

Mike was very friendly. Lots of help and we are so glad we got stuck with a bigger vehicle than originally intended because the road to Jasper is a tough one! Would recommend to a friend for sure.

My experience here was probably the worst I ever had with a value of goods above the 50$ line!
The sales person showed remarkable high values of impatience, unfriendlyness, unprofessionality and open shown aggression because I had questions about the contract I was about to sign.
Never before have I experienced such a bad service in a place where you buy much more then just a bowl of ice cream. Maybe he was annoyed because I am not a native english speaker and I was unable to fully understand 2 paragraphs of the contracts frontpage on my own.
After I read the front and went back to him to talk about what I didn't understand, he greeted me with "you don't need to sign it if you don't want". That was maybe the only good advice he gave me during the whole process. His explanation to the small paragraph was then "its a waver". As he was clearly getting angry and started to raise his voice I decided to move on to my second question about liability. In the contract the liability coverage for third party is limited to 200,000$. I asked him what would happen if a damage caused by me or the registered second driver would exceed this amount? His response was a really annoyed and snappy "in which case should that ever happen?". From my point of view a professional response would be 1) the truth: that I am solely responsible for any further damage to others which exceeds the monetary value of 200,000$ 2) he could maybe add his personal opinion, that the chance for this to happen is very very low etc...
Instead he made me feel stupid for even asking and he added that "everyone in Canada would only have a 200,000$ third party liability". Sidefact:Ironically were at least 50% of the people in our 2 man conversation privately insured with 1Mio 3part liability. My private insurance doesn't even allow to go below a limit of 500,000$. I obviously didn't mention any of those thoughts as it was already difficult enough to talk about the facts which were written on the contract that was laying on the table between us. After I finally signed the contract with an uninformed and very bed feeling for the long planned trip, he brought us down to the car. He explained the controls to the other registered driver, said goodbye to her and turned away without even acknowledging me. In that moment I could only laugh to myself as I never experienced a service like this before.