Enterprise Rent-A-Car

I always rent from here. Shabaz the former Manager was friendly helpful and professional. They were able to work with my fleet car company (not easy to do) when I get the company car’s maintenance done. I’m hoping new management is just as good.

The service was fast. Also they dropped me back to my location. Staff was curtous. Would definitely rent a car from his place again.

A Scape Goats Story !!!
I would give this location a minus 5 star if I could, I was given a given a suv with a pre existing damage that would have been impossible to anyone to notice when they do the walk thru because the damage was absolutely under the vehicle in the front and rear bumper, the suv had to be literally lifted 5 feet above for me to notice the damage, the damage was clearly tucked inside the bumper and hence un went unnoticed. After I noticed something was dangling in the front and rear bumper looked like a mud flap I informed the location about it and I also had gotten the full damage waiver at that time. When I called them to inform about the damage I also told them that I had changed my mind about the damage waiver but would get the full glass coverage, if the damage was caused by me why would I ask them to cancel my damage waiver, whoever answered my call said they will note my file since the damage was minor. Apparently nothing was noted on my file when I returned the suv, by then even my full damage waiver was not cancelled either, I had to return the vehicle at west end the rep there said there is a damage to the bumper and I need not worry sine I had the full damage waiver, I said to the rep the damage was notified and also at that time I had informed them to cancel my damage waiver, since nothing was noted on my file, they should have charged my for damage waiver so the damage that they claim was caused by me would have been fully covered, but instead the rep ended up cancelling my damage waiver at the time I retuned the vehicle and said they will send my dispute to head office, 2months later they send me a bill for $2031 asking me to pay for the damage, I reported this to BBB( Better business bureau) and CBC GO PUBLIC as well. The manager at this location cared less to follow up on this did not even attempt to help resolve the issue, now I get calls from their damage recovery threatening to send to collections. It will be nice to know what investigation was done to ensure the damage was not pre- existing, obviously when they do the walk thru they do not lift the vehicle to show us the bottom of the suv is clean. So henceforth when anyone rents any vehicle at Enterprise please make sure that they ensure the Vehicle you rent is clean from the bottom. So you are not made a scape goat for someone else’s blunder. Apparently the rep cancelled my damage waiver at the time of returning the suv because I said to them that I notified this location that I did not want the damage waiver, but they are not willing to accept that I informed them about the pre existing damage at the same time . So anyone who rents a vehicle at Enterprise make sure you check for damages top to bottom, and sign up Damage waiver and feel free to cancel it after you return the vehicle and you will not be charged for that, that way you are covered for your rental period and if there is no damage to the vehicle during your rental period you can tell them you did not want the damage waiver and they will cancel it for you. That’s what they did to me and now holding me accountable for a damage that I did not cause, I will make it my life’s ambition to speak about Enterprise and how bad they are as a company to atleast to my friends and family members that way they will share it to their friends. Bottom line please make sure there is no pre existing damage to the vehicle you rent if not Enterprise will hold you as a scape goat and send it to collections, that’s how they treat their customers. It’s very sad. The entire thing looks like someone at Enterprise screwed up and I’ve been made a big Scape goat. Absolutely terrible company they will go to any extent to recover their money even if its their fault, they have the audacity to send me a email notice threatening me to send me to collection agency, if you don't check for damages under the vehicle before you rent, rest assured you will be royally screwed, this company also has history of being sued by CBC GOPUBLIC in 2015 they had to payback $4000 to customer, Renters Beware.

Best customer service. One of the best enterprise location in Edmonton. Management team and the staff is very helpful.

Dealing with the people here is fine. Fairly quick when staffed, a bit slower when they aren't. When I first went there I had asked initially for a car, they tried to give me a truck. When I stood firm they gave me a smaller vehicle. That was fine.

What was negative was my drop off trip. What should have been a quick drop off (10 min drive) turned into a half hour trip. The driver had 3 people to drop off. I was supposed to be the second one dropped off. The driver wasn't a direct enterprise employee, I'll give the company that, however he was shuttling the customers around. He was nice but had no clue where he was driving to. The lady at the desk told him to use his phone for gps. On the drive he admitted he had no idea how to use it.

On the drive there was the most annoying self rightous customer. He made the driver so nervous he missed my turn then miss the trun that would have corrected the missed turn. As a result of his threat to complain the driver decided to bypass my location and drive the rude customer to his location. Making me drive along for what should have been a 10 min drive into 30.

It was completely ridiculous. I had to navigate for the driver on my phone. But at first the driver wouldn't listen to my directions. I don't know if it was because I am female, young or he was so nervous but he didn't believe me until he went down a dead end that I explicitly told him not to go down.

As I said before in this review, the driver was nice. The location was fine. The car I used for a week was nice. Until this point I was statisfed. However, this company needs to ensure their drivers know where they are going before they drive. It was unacceptable that the driver went against the explicit instructions from the lady at the front desk.

It was such a waste of time and an uncomfortable half hour.

Fast reliable service, enterprise is the way to go.

Strongly recommend. The best service I have ever received from any car rental company. And they do have a lot of cars to choose from!

Great friendly staff and Sabrina went out of her way to make sure we were happy and got us the vehicle we wanted. Have rented vehicles with them several times and will continue to in the future