Ethan Allen

Went in fully prepared to buy a bed. They only had discontinued mattresses (can't order) that "MAYBE you could buy the floor model". Theyre covered in 10,000 pillows each so you can't test them. Off-putting, stuck up staff that were completely unhelpful.

We're posting this on behalf of Carl & Debbie who do not have a Google account but wished to write a review:

"After many years of purchasing ETHAN ALLEN furniture, a little here and a little there, we were very familiar with the quality and value of their products. When recently decorating our newly renovated townhouse, we decided to go with ETHAN ALLEN all the way! It was a smart decision.

We had a lovely experience with all involved including our Design Consultant, Dorothy; Communications and Installation Coordinator, Katie; delivery people; and all the rest of the Cook family. We are very happy with all of our new furniture and love the look of our new home as well as the many positive comments we've had from guests and family.

Thank you to all of the "ETHAN ALLEN family." We'll be back!"

Carl and Debbie Higgins
Calgary

Ethan Allen Calgary is definitely a "buyer beware" zone. Please do not trust the advice you receive from the designers at Ethan Allen. Be sure to double check the information you get from them with an outside source before proceeding with any purchase. If you receive poor advice from one of their designers, and order based on that advice, be assured that this store will take zero accountability and do absolutely nothing to correct the error.
I ordered two expensive chairs in a fabric that the designer assured me was an excellent choice for a home with two small boys - highly durable, "practically commercial grade" in her words, an excellent stain guard on the fabric. The fabric is a cotton/linen blend, with a printed rather than woven pattern, and a durability rating of "25,000 double rubs". As it turns out, commercial grade is 100,000 to 250,000 double rubs - quite a stretch from 25,000. My external designer was shocked that they told me a printed (vs. woven) fabric would be such a great choice - it's a pillow fabric, not a chair fabric - and cotton-linen is as stain-absorbent as it gets; in addition, stain guard breaks down over time, not to mention being toxic. So that's the first issue. The second is that the first fabric I chose matched my area rug; I switched it because when the designer showed me a larger section of the fabric (not shown in the sample book), it had huge, ugly birds on on it. I was very surprised and asked to switch within the standard 48 hour change period (to change or cancel anything). The designer then recommended a fabric from a group of coordinating fabrics, with a different pattern and no birds, and I went with that. Surprisingly, it turned out to be an entirely different blue - a green-blue, vs. a violet blue - which wasn't so obvious because the samples were not side by side in the book. Everything else in the collection matches perfectly, but this fabric matches nothing in the grouping.
When I discovered the difference & the quality issues 2 weeks after ordering & well before the chairs were even started, the designer and owner of the store would do nothing to make a change. Absolutely nothing. I even asked to pay for a second fabric, or have the chairs delivered unfinished to save some money on reupholstering, and they would not do ANYTHING. They have tried to blame my designer who has not set foot in their store,and gave me all kinds of excuses like "we aren't allowed to call our own factory and ask about the status of items ordered" and "the chairs are all but done but we'll be shipping them back and forth across the country for the next several weeks instead of shipping them to you now, and that's why we can't change it". Now the chairs have arrived and the owners stance is "make a decision, take them or leave them; we have your $1400 deposit, and the chairs - we don't feel that we need to discuss this further".
The long and short of it is, this store does not care if you are happy with their product; they don't care if you come back or not; they are happy to take your money and give you nothing in return if that's what it comes down to, so long as they don't have to put in any additional effort beyond processing your credit card.