First Calgary Financial

Came asking to exchange $20 bill for coins. At first I was a bit reluctant to go in as it was just after 12:30 on a Friday thinking it would be busy during the lunch hour. To my surprise however there was not a single person in there and there were 3 tellers just standing and Im only guessing ...not doing much. When one of them greeted me I proceeded to ask for the exchange at which point she asked me if I am a member to which I replied I am not. Then with a kind smiling face and what I can only assume slightly ashamed she told they don't do it for non-members. While I can understand for example that a non-member couldn't come in seeking financial advice I fail to see what this business accomplished by denying to exchange the cash. Not only was there no one in there it probably would have tied her up for 30 seconds. Definitly has not won any future business from me. I have to add that soon after I went to a financial institution I am a member of , they never asked me if I was a member and did it all with a great service. First Calgary is a fail!