Fix Auto Calgary City Centre

Thank you so much for fixing my Toyota Sequoia! Nice people and good job!

The service was exceptional and the work was done in a timely manner. Would highly recommend.

I couldn't be happier. The communication was good. The work completed was good. The handling of obtaining/returning a rental car was good. They even detailed my car and buffed out a paint scuff that wasn't included in the work. They would be my first choice in the future, A+

What a fantastic place. Felt respected, considered and updated with the progress on my car without having to ask. Really appreciated Alex's knowledge and abilities, she is a gem.

I chose Fix Auto as it is part of the Heninger family where we bought our FJ in 2008 and have all service done there regularly. Up front everyone was a pleasure to deal with through the estimate to scheduling, ordering parts and drop off. From there, all down hill.

They swore to me up and down (in person, on phone and in emails) that if I dropped my 2008 FJ Cruiser off for a relatively minor job (bumper, light and tire cover) they would fix it Thursday and deliver it to Heninger Toyota Service (next door) early AM Friday ( for a $1000 annual service appointment we had made there months in advance) and we would be good to pick up at the Service Centre after 4 PM Friday May 19 as we required the vehicle for a trip over the May long weekend.

When we arrived at Heninger Service Friday to pick up our vehicle as planned they had no record of it ever arriving from Fix Auto. I was advised to go to Fix Auto for an explanation.

I was told by Doug (Manager) that on Thursday they discovered additional damage beyond the appraisal (back-up sensor failure) and had spent two days trying to contact the third party (who caused the accident and paid up front the full appraisal repair amount as their business requires) to secure additional funds before proceeding.

At NO TIME Thursday or Friday did ANYONE from Fix Auto contact my Wife or I (by phone, text or email) to inform up of the development nor did they even contact their business partner Heninger Service who were expecting the truck for an all day service appointment on Friday (which we now must also reschedule) . Instead they spent their time trying to shake the third party down for more money to fix the back up sensor (which had they called us to inform us of the developments we could have told them it has not worked in 5 years and we are too honest to pin $600 more dollars on the third party).

I am not even sure what they thought our family would do for the May long weekend (they were closing in an hour) without our vehicle - guess they each have fleets of vehicles at their disposal.

As they were anticipating further work our vehicle was not intact and not cleaned (as the third party paid for); when my wife asked if they had a vehicle for our family and dogs to take our long weekend trip as planned for months Doug said they did not. I demanded they get our vehicle back together so we could keep our weekend plans and an hour later the bumper was back on our dirty truck and we were on our way!

I was angry and voiced it - I think most reasonable people would do the same. What I got for my troubles from Doug was a lecture on terms and conditions, hushed on a couple of occasions, and ZERO explanation on why no one notified us for two days AND why their fantastic automated email progress system (which I kept checking) was only updated when I dropped the vehicle off Wednesday and not since.

When we returned in an hour to get the vehicle conveniently everyone was nowhere to be found except the new Lady Chelsea who I suspect drew the short straw. We were given NOTHING for our troubles - not an explanation, apology, coffee card...zero!

Before you dismiss us as two of "those" people who are never happy with anything know this - we are well educated professionals with high level jobs in Energy and Education who respect the time and expertise of those with whom we do business. We have left multiple Google reviews for many businesses that have served us and to the best of my knowledge this is the first one not a 5.

This entire mess could have been avoided with ONE call or email Thursday (when the issue was discovered) or even Friday...we are reasonable people and would have worked something out!

I am beginning to think that in Calgary it is too much to ask that someone do their job and meet their commitments!

Staff were friendly and did everything to make sure I left a happy customer. There were a couple slip-ups along the way though. Firstly, no courtesy car, which was fine because I worked about a 10 min walk away. The job did take a while longer than expected, I was supposed to get my car back after a week, but it took an extra day. When I took my car back, my door latch wasn't locking, so I brought it back and they took care of it. I also discovered that another lock button wasn't connected, they purchased the part and installed it for me, no questions asked. Although this trouble could have been avoided in the first place, it's nice to see that they are willing to do what it takes to make things right. They were always willing to give me a ride to work and have always been courteous with me even when I was less than happy. Looking to go back to get some more work done.

Dave and his team at Fix Auto Calgary City Centre went above and beyond what I expected to have happen. They worked hard to get me the best valued solution to fix my car, provided a loaner car, get my car finished in record time and even detailed it. Great value, great service, great experience. I would not hesitate to recommend them to anyone!

Fix Auto was recently recommended to me for repairs to my Camry and I found this business to be exceptional. Jamie Ray and staff went above and beyond and kept me well informed during the lengthy process. I highly recommend Fix Auto Calgary City Centre S.E. and would absolutely return should the need arise.