H&R Block

I have used H&R for my taxes my entire life. Never again. I have been informed that despite their lack of service and diligence they actually profit a percentage of our refunds. In addition to their charges and fees, I might add! I went in to file for basic (single T4) taxes, via cash back. Was informed that "wasn't an option due to scammers last taxation year". Odd, as I've noticed their ad campaign is pushing that pretty heavily. Was also answered with "only a two hundred dollar holdback" when I asked if any holds showed on the system. Apparently she was grossly incorrect. My entire refund ($2000+) was sent to a government agency who had no legal, or moral rights to any funds of mine. So; no cash back, overcharged by $30 for tax "services", and left fighting for my refund more than two weeks after RevCan sent it. When called back about my complaint (had to call twice, took two weeks to hear back!) the gentleman was dismissive of my concerns, and stated "I know this agent personally, she's one of our best. She would never say those things". So much for customer support. If these are "their best" people, and efforts, to rectify situations, I'm sadly disappointed. Save yourself time, money, and your dignity. Go ANYWHERE else. I've learned my lesson, hopefully it can save others from Hassles & Robbery Block heads.