Imagine Health Centres

Totally different approach to health and wellness...and having all the services available in one location is a MAJOR time saver! Love Dr. McKay!

Was referred to Imagine Health Centres by my family doctor. As I am plant based, my family doctor was told that there was a physician at the clinic that could help with weight loss. Instead, I was booked with Dr. McKay who specializes in the Paleo diet. I was immediately chastised for eating plant based foods over animal foods and was basically dismissed when I wouldn't budge on the subject. I think the she needs to educate herself on what a clean, wholefood plant based diet looks like.

My husband was overcharged for physiotherapist sessions in June. I have called several times and left messages to the clinical supervisor and they NEVER called me back. Once I talked to one of the supervisors, Loraine, she mentioned that a check request was placed. We are still waiting for the refund.

I would have given a rating of 4 if I were going to talk about my new Family doctor at Imagine Health Center (Dr. Herd) because she has been great to us!!! Thank you Dr. Herd!



However, I gave a rating of 1 because of Dr. McKay! She is awful!!! My 8 year old son smacked his head on the edge of a swimming pool this morning (splitting it open) and I took him to the clinic where my family doctor is. My family doctor is wonderful so I thought other doctors in the clinic would be good too. Wow was I wrong!!! My son has anxiety and it rears it's ugly head when he experiences sudden pain or is bleeding. The staff at the pool and I managed to calm him and put a bandaid on his forehead. McKay came into the room and I made sure to inform her of his anxiety hoping to get some understanding and a bit of bedside manor. She was rude and harsh with him! I raised my voice and indicated that this was the anxiety I was referring to. She ignored me. He tried to tell her his fears about the band aid hurting when it comes off but she interrupted him and barked that it had to come off. He started to do it himself and she got fed up and left saying to leave the door open when we were done. My son got the bandaid off about 30 seconds later, we opened the door and she came back. She was annoyed at every sound of pain he made. I then asked her about a concussion to which she replied, "nah he's fine". She knew I meant business because she started asking him all the concussion questions at that point (not before though). I asked about his pupils and if that method of assessment was still relevant because she did not check for that. She said no! She continued to clean him up and put some steri strips on. That was it! I will be taking this lack of treatment and complete disregard for patients further in the morning but will be monitoring him overnight for concussion (opposite of her advice). If you see her coming into your exam room RUN!!!

Totally different approach to health and wellness...and having all the services available in one location is a MAJOR time saver! Love Dr. McKay!

Was referred to Imagine Health Centres by my family doctor. As I am plant based, my family doctor was told that there was a physician at the clinic that could help with weight loss. Instead, I was booked with Dr. McKay who specializes in the Paleo diet. I was immediately chastised for eating plant based foods over animal foods and was basically dismissed when I wouldn't budge on the subject. I think the she needs to educate herself on what a clean, wholefood plant based diet looks like.

My husband was overcharged for physiotherapist sessions in June. I have called several times and left messages to the clinical supervisor and they NEVER called me back. Once I talked to one of the supervisors, Loraine, she mentioned that a check request was placed. We are still waiting for the refund.

I would have given a rating of 4 if I were going to talk about my new Family doctor at Imagine Health Center (Dr. Herd) because she has been great to us!!! Thank you Dr. Herd!



However, I gave a rating of 1 because of Dr. McKay! She is awful!!! My 8 year old son smacked his head on the edge of a swimming pool this morning (splitting it open) and I took him to the clinic where my family doctor is. My family doctor is wonderful so I thought other doctors in the clinic would be good too. Wow was I wrong!!! My son has anxiety and it rears it's ugly head when he experiences sudden pain or is bleeding. The staff at the pool and I managed to calm him and put a bandaid on his forehead. McKay came into the room and I made sure to inform her of his anxiety hoping to get some understanding and a bit of bedside manor. She was rude and harsh with him! I raised my voice and indicated that this was the anxiety I was referring to. She ignored me. He tried to tell her his fears about the band aid hurting when it comes off but she interrupted him and barked that it had to come off. He started to do it himself and she got fed up and left saying to leave the door open when we were done. My son got the bandaid off about 30 seconds later, we opened the door and she came back. She was annoyed at every sound of pain he made. I then asked her about a concussion to which she replied, "nah he's fine". She knew I meant business because she started asking him all the concussion questions at that point (not before though). I asked about his pupils and if that method of assessment was still relevant because she did not check for that. She said no! She continued to clean him up and put some steri strips on. That was it! I will be taking this lack of treatment and complete disregard for patients further in the morning but will be monitoring him overnight for concussion (opposite of her advice). If you see her coming into your exam room RUN!!!

Totally different approach to health and wellness...and having all the services available in one location is a MAJOR time saver! Love Dr. McKay!

Was referred to Imagine Health Centres by my family doctor. As I am plant based, my family doctor was told that there was a physician at the clinic that could help with weight loss. Instead, I was booked with Dr. McKay who specializes in the Paleo diet. I was immediately chastised for eating plant based foods over animal foods and was basically dismissed when I wouldn't budge on the subject. I think the she needs to educate herself on what a clean, wholefood plant based diet looks like.

My husband was overcharged for physiotherapist sessions in June. I have called several times and left messages to the clinical supervisor and they NEVER called me back. Once I talked to one of the supervisors, Loraine, she mentioned that a check request was placed. We are still waiting for the refund.

I would have given a rating of 4 if I were going to talk about my new Family doctor at Imagine Health Center (Dr. Herd) because she has been great to us!!! Thank you Dr. Herd!



However, I gave a rating of 1 because of Dr. McKay! She is awful!!! My 8 year old son smacked his head on the edge of a swimming pool this morning (splitting it open) and I took him to the clinic where my family doctor is. My family doctor is wonderful so I thought other doctors in the clinic would be good too. Wow was I wrong!!! My son has anxiety and it rears it's ugly head when he experiences sudden pain or is bleeding. The staff at the pool and I managed to calm him and put a bandaid on his forehead. McKay came into the room and I made sure to inform her of his anxiety hoping to get some understanding and a bit of bedside manor. She was rude and harsh with him! I raised my voice and indicated that this was the anxiety I was referring to. She ignored me. He tried to tell her his fears about the band aid hurting when it comes off but she interrupted him and barked that it had to come off. He started to do it himself and she got fed up and left saying to leave the door open when we were done. My son got the bandaid off about 30 seconds later, we opened the door and she came back. She was annoyed at every sound of pain he made. I then asked her about a concussion to which she replied, "nah he's fine". She knew I meant business because she started asking him all the concussion questions at that point (not before though). I asked about his pupils and if that method of assessment was still relevant because she did not check for that. She said no! She continued to clean him up and put some steri strips on. That was it! I will be taking this lack of treatment and complete disregard for patients further in the morning but will be monitoring him overnight for concussion (opposite of her advice). If you see her coming into your exam room RUN!!!