Imperial Fine Jewellers Ltd

'Couldn't' replace my Casio watch battery as it was too difficult. Probably because I came in with a coupon for a free watch battery replacement. Went to another random jeweller and walked out within 10min with a new watch battery.

I have dealt with Paul and his staff for a number of years. I have always found them to be friendly and accommodating. I have both purchased from him and have taken all my jewelry repairs to him. Repairs have always been completed on time and at the given quote. My husband and I recently took in a diamond from an old engagement ring and had a ring built around it for him, using some old gold that we had. Paul built the ring based on a design that we found in store, but it turned out so much better than the in store design. The ring is amazing, absolutely gorgeous and exactly what we wanted. It is, in my opinion, extremely high quality work and will eventually become a family heirloom. It did take a little longer than expected, but was definitely worth the wait. I would recommend Paul to anyone looking for a jeweler without hesitation.

Incredible and speedy customer service. A long distance service experience was fantastic! Thank you Christina!

Went in on a Monday to replace a new watch pin and to engrave my wedding band. "No problem" they say. $15 for the watch and $20 for engraving. I write down what I want engraved and they tell me it'll be ready for tomorrow (Tuesday).

Arrive Tuesday afternoon and the watch is done but the engraving isn't ready. Ok, pretty inconvenient since I live in the South end but I'll go kill an hour so they can finish the job. Come back to pick up the ring and they have engraved the wrong date! They'll fix it but you'll have to come back tomorrow.

Wednesday, third trip back to Imperial Fine Jewelers to pick up a botched engraving job on my wedding band. I walk in and the staff makes jokes that it isn't ready. Ha ha! Not funny. I look at the ring and the engraving is correct but now it's crooked and completely off center! I point it out to staff and they say I'm wrong and run off to another counter.

By this time, I just want my ring back and to get out of there. He tells me that engraving is usually $70 and he'll give me a great deal of &45+tax for everything even though I was initially told $35 on Monday.

Avoid this place! Shady dealings, poor craftsmanship, and obviously zero customer service skills.