Jeff Mowatt - Trusted Advisor Seminars

Jeff's goal is to create substantial measurable results for his clients. How to choose words that enhance trust & differentiate your service, to make price less relevant. Becoming a Trusted Advisor. Jeff Mowatt is a Customer Experience Professional Speaker

Typical customer relationship approaches focus on being friendly and upbeat. Makes sense if you operate a theme park. But what if in your operations, you have some customers who are frustrated or making a grudge purchase? In that case, employee perkiness will likely be perceived as annoying. That’s why Jeff’s approach goes beyond niceties to actually earning trust. Even when internal or external customers are frustrated.