Johnson Insurance

I've been with Johnson with 7+ years. The call agents for claims/account handlings are very helpful and resourceful on the phone. Most are also very polite and friendly. The first accident forgiveness was a big bonus for when I got in a collision 4 years ago. I recently had another collision and have begun to experience issues with this firm. The claims department is much ruder, unfriendly and at times they feel rushed or unconcerned with details you are looking in to. It is definitely been a pouring more salt into the wound experience. If you are better driver than I've been I recommend this company.

The worst possible service I have ever had!!! They have been the most unhelpful people I have ever encountered. My mom has been a customer for 38 years and they are treating her like trash!

She is switching auto and house insurance immediately. She said she'd pay all the fees just to never have to speak with them again. I am so upset.

Terrible terrible service. Avoid this company!! Called asking for an auto quote and he pretty much told me to try somewhere else. I insisted on getting a quote just to compare to other insurers. With hesitation he proceeded to get my information from me. Then after 2 questions he basically said, yea we aren't going to be able to give you a better rate, try RBC. I hadn't even given him the numbers of what I was currently paying nor what kind of vehicle I was trying to insure! What a joke!

Called them for changes to our policies. Joanne was friendly, knowledgeable, and took care of all my needs. She gave me all the information i needed to move forward. I would be happy recommending this insurance company.

Rate 1 is even too much for them!!!- to not write too long...they give a good prices and then they send by post agreements with much higher prices and do not even have legit arguments for it...no more in my life!!!

Absolutely disgusting. They tried saying that a distracted driving charge was a DUI and premiums DOUBLED. It's not a criminal charge what the hell?!

I waited 4 weeks to get a refund back. Y'all never even sent it. Terrible organisation. I'm so disappointed with how poor the service is. I have hit a rough patch, and cant even get my own money back so I dont go to bed hungry. Never in my life have i ever actually felt screwed over by a company.

Had an auto insurance policy for about two years on one vehicle, when it broke down I swapped to park insurance. Cancelled the park insurance after the truck went to the junk yard, only to find out it had not been cancelled two and a half years later. Was told that if I provided evidence of sale of vehicle they would refund me just over $500. They've come up with more excuses than even I could come up with, and only refunded 7 months. This company is truly criminal in their treatment of clientele, definitely will not be doing any business with them ever again. I recommend literally any other insurance company.

Good company! I've been with them over 9 years. I have had accidents, hail damage. Based on my experience I am very satisfied with their rate, how quickly claims had been reviewed and overall with their customer service. When my friends look for an insurance company I have no hesitation over recommending Johnson.

Absolutely disgusting service!!! We had hail damage to our house (roof) and gazebo, they gave us a quote as to what they would give us and we accepted it. When the cheque arrived in the mail it was $4900 short of what they quoted us due to depreciation. I get that depreciation comes in to play, but they should have told us that before we accepted to go through with the claim. We put the cheque into savings waiting till we could afford the other $4900 to get our roof fixed when they emailed us asking for receipts. We told them the issue and what was going on and they said they were going to cancel our policy. No apology, no offer to let us give them the money back (since it does us no good right now anyway), just "we're going to cancel your policy". Screw these guys!!! I deal with State Farm for my business and they have been nothing but awesome, I'm moving my personal home and auto insurance over there in hopes I never go through this again.