Koodo Mobile

Very very fluent excellent customer service. Purvish and Asad (there was anotber guy too but i forget his name) know how to make their customers happy. I recommend this koodo location to anyone planning on going to koodo. 5 stars forsure.

Depending on which sales associate you get.. the treatment could be very bad, or good. I can't say that everyone that works here is all bad nor can I say they were all good.
My particular experience with Sunny was actually quite well; He sold me a phone in 2015, and took the time to go over what to expect with my plan, and was sincere .

However, my recent experience today was absolutely terrible. I won't mention the name of this sales associate to give face, and out of respect (tho he did not respect me ) . But I basically told him that I wanted a good deal with koodo, and he did not try to accommodate for me ! I've been with them for years. Secondly ,his deamenor was quite arrogant - and yes without care and unapologetic. I told this sales associate to his face that his customer service was very poor .

The result? Koodo lost a customer that has been with them for more than 2 years.

I went to the mobile shop in super store where I was helped by a representative named Chetan, who was able to provide , and accommodate for me as a customer. I got some really good benefits by going to the mobile shop in Westwinds. And that is exactly where I would suggest for you to go if you are looking for good customer service.

Sorry koodo but really I'm not. Perhaps you should employ more people that are mature , and take their job seriousely.

Kodoo Mobile is OK though it’s expensive. However, if you need to deal with Koodo in Calgary don’t ever go to their booth at Sunridge Mall, Calgary, you’ll end up having a fight with the guys over there – particularly, the guy who wears a turban, his name is Sunny, he’s obnoxious and does not provide any technical help, he is there just to make money. If you ask him a simple technical question about a phone, they show he’ll call the police for you claiming you’re rude to him. I think Koodo will lose a lot by keeping this person employed. This guy is qualified for nothing but to run a monkey show.

Recently (September 2016) got a new phone here. Good service, knowlegeable and friendly. Not sure what the other reviewers are complaining about.

This was and unbelievable experience. The person would not give me their name and i am not sure if their code 6852 is correct as he demoralized me because my english is not ideal. I explained that my phone stopped charging after paying $700 a few months ago and he said i abused it so it is my fault and cant get anything for free. I showed him how the charger on the inside/connectivity is getting loose and he told me its my fault and i need to pay $400 in advance to mail it to Samsung as i am 100% at fault. I asked if my girlfriend can speak to him on the phone (who is writing this email now) and he refused as he said he does not have time for that. IT is APPALLING the inhumane, racist, poor treatment he gave me. I will be cancelling my service with koodo as will my colleague as noone deserves to be treated this way.