Lexus Of Royal Oak

This year, we're celebrating Boxing Day for a whole week! Our Boxing Week Event begins tomorrow, and these year-end offers truly don't get any better. Skip the lines and stress, and come see us at Lexus of Royal Oak for a luxurious and relaxing shopping experience!

Please note our hours for the Holidays🎁🎄

Did you know Hallmark introduced their first Christmas cards in 1915? Neither did we! Join Lauren for our Christmas Edition of 'Did You Know?', learn fun Christmas facts, and enjoy some laughs on us! Merry Christmas from all of us here at Lexus of Royal Oak!

We love to see our Guests so happy with their experience at Lexus of Royal Oak that they take time to put together amazing videos! Thank you, Shubumjeet! We hope your brother loves his shiny red 18th birthday present!

We appreciate our vendors! Our body shop partners play an especially vital role in our business, so we asked Santa to pay them a visit. Thankfully, we had an "in", and he was able to squeeze us into his busy schedule. Thank you to all our vendors, and Merry Christmas and Happy Holidays to you!
Featured Vendors: Boyd Autobody & Glass, Boyd Autobody & Glass, M&B Autobody, CSN Crowfoot & Cochrane Image Auto Body Ltd,... Boyd Autobody & Glass, Contemporary Coachworks Ltd.
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Back in October, we had our first UNITED 100 campaign to support United Way of Calgary and Area. With YOUR help and the help of our amazing LRO Team, we raised $17,070 for the United Way! Thank you to everyone who helped us reach our goal and then EXCEED it. We are so excited to be able to give back to our city (and area)! Merry Christmas, Calgary!

The Lexus December to Remember Event is happening now at Lexus of Royal Oak! Kevin and Alex are here to tell you all about it...and hopefully share some Christmas cheer too. Watch until the end!

We're a food drive drop-off location for @calgaryfoodbank again this year. If you are able to donate, please join us in our efforts for a hunger free Christmas! #FeedingYYC

You deserve a safe winter, and Winter tires can help with that! Watch the difference between the performance of quality Winter tires vs. All-Seasons. Remember, not all Winter tires are created equal, so come see us at Lexus of Royal Oak if you haven't made the switch!

Have you seen our new Christmas tree?? It's larger than life!

Don't forget the Lexus Black Friday Event is happening through tomorrow! Rate reductions of up to 1% and cash incentives of up to $15,000! We'll see you this weekend at Lexus of Royal Oak!

Our Lexus Black Friday Event is happening now! Come see us this week at Lexus of Royal Oak for unbelievable savings!

Thank you to the over 200 people who joined us at our UX reveal event yesterday! Watch as Sales Director, Jason Clarke draws for four fantastic door prizes.

TODAY IS THE DAY! The Lexus UX has arrived at our Store, and we are loving it! Come in from the snow❄️ and join us from 4-6pm to learn more about this newest addition to our line-up. Plus, warm up with a bowl of ramen🍜!

The all-new 2019 Lexus UX is available for pre-order! This exciting new addition to our lineup has been 'Crafted for the Urban Explorer' and will officially arrive in early 2019. Want to see it in person? Join us THIS FRIDAY at our 2019 Lexus UX Reveal - the vehicle is here for ONE DAY ONLY.

4 DAYS! The 2019 Lexus UX will be at Lexus of Royal Oak for ONE DAY ONLY. Join us this Friday, the 16th for the reveal and food! Ramen Bar, anyone?🍜 Visit our FB Event page for more times and more info.

In preparation for the 2019 Lexus UX Reveal on Friday, here are a few tips for enjoying your Ramen to the fullest extent of its flavorful possibilities. Slurping is welcome and expected!
The Gravity-Siphon Ramen Bar will be hosted by the Chefs from Fork + Farm Catered Events - check them out!

Wonderful service, and all the staff every nice to help me when I came the Lexus of Royal Oak. I would like to say thank you so much for the staff and would like come back .

We just want to share with you our Lexus experience last weekend when my wife and I purchased our brand new Lexus NX 200t. We really want to thank Gerald for a job well done.



When we walked into the Lexus entrance, it was Gerald that greeted us immediately and welcomed us with a big smile on his face and the willingness to help us out. He was very patient with us throughout, answered all our questions competently, and was very helpful. We tried to request and negotiate pricing with him and he did his best to accommodate us and to ensure that our needs were met. Although we had a lot of “requests” as it’s a very expensive car, he was very willing to help us out and he remained very calm throughout. We never felt any anger or any annoyance or any feelings like we were asking for “too much” at all from him. We also never felt like he was “pressuring” us at all to buy the car.



After we decided to purchase the car, we asked if he had a good day (in terms of sales), and he said that he actually had a potential buyer but at the end decided to change his mind and he felt very disappointed. What is so amazing is that, even though Gerald felt disappointed from the previous buyer that didn’t turn out, we never felt ANY emotions from him that once made us think that he had a very bad morning or had a very bad day so far. Instead, he was very positive, very helpful and very kind to us. To us, that shows us that Gerald has integrity – he doesn’t give up even if he had a bad sales day and he doesn’t let those emotions affect the rest of the customers. Wow! We were amazed and we felt very inspired by such an amazing quality Gerald has as not many people can do this.



Thank you to Gerald and the rest of the team for a job well done. We were very pleased and happy with everyone’s service.

We have never a "luxury" car until we bought our IS350 F-Sport. From the moment we walked into Lexus of Royal Oak, we knew we were in for a different experience. Having seen the car at the auto show, we knew what vehicle we wanted. The Salesman Mike K was awesome with us through the whole process and the staff in financing were terrific.



Our after sales service experience has been nothing short of fabulous. Staff are courteous, friendly and open. When you get your car serviced here, it's a very trusting place. Of course there is the barista bar, and if you want, the manicure/pedicure salon.



Buying here has been quite the experience and the owners take great pride and ownership in making sure your experience is a positive one.

We found the staff to be very helpful and professional. We are delighted with our new Lexus and we would recommend Lexus of Royal Oak to anyone looking for a high quality experience in vehicle purchasing.

Walking into Lexus, I was greeted straight away and helped with everything I needed for my trade in. The staff is wonderful, kind and knowledgable. The NX 300 I got is a great drive. I feel safe and comfortable

Very well organized with high quality of services.

Today was a bittersweet day for me. I had to say goodbye to my favorite gas guzzling Escalade after 7 yeas and hello to my sleek beautiful new Lexus RC350 FSport edition 😍



For those that know me they know that driving a car has not usually been my thing, but the moment I saw this beauty I fell in love. ❤️ I want to thank Todd Richardson, Gary my sales rep and the entire team at Lexus of Royal Oak for everything you did to make this possible. ( they have been trying to get me to give up my truck and get into a Lexus for the longest time and after both our daughters bought one each I finally caved in 😉) They truly do treat you like royalty and make sure you are so taken care of when purchasing a vehicle from start to finish. I highly recommend anyone looking for a new vehicle to visit them and get the Royal experience for yourself.

I'm all about customer service and they definitely outdid themselves. Thank you again for my beautiful new ride. 🏎🏎🎁🏎🏎 #BeautyAndTheBeast #NewCar #EarnedIt #LexusOfRoyalOak

The service was unbelievable, felt at home every time I went. Smiles all around great people and great help!

The service quality is excellent and I felt like a VIP from sales, account, to service department. The follow up is one the only that I have ever experienced. Stewart has bend his back to help me on technical problem at my home.

Thanks for making my 3rd Lexus purchase a great Experience. Your team is friendly, knowledgeable and pleasant to deal with!

Just over a week with a new 2017 IS200t! Came from a previous IS but the service from lexus royal oak was fantastic!

Was greeted immediately walking in the door and from start to finish of the sale, several employees congratulated me with the new purchase. Will definitely recommend and bring my car here for servicing! Thanks again!

If you plan to visit Lexus of Royal Oak, try to look for Alex. He's so knowledgeable regarding the product, and comfortable to deal with. Alex made us sure to get the best that suit to our budget. Thanks a lot Alex for the wonderful business.

Great place to buy a car and an excellent service department. Many thanks to Adrian Terek.

From the moment we walked in the door, the staff were very professional and assisted us in finding the right vehicle. I appreciated that they didn’t push us towards anything that wasn’t appropriate. The service was high quality and everything was completed in a convenient timeframe. We love our vehicle.

After driving my 2011 RX 350 for 200,000 kilometers, I decided to trade it in for a new vehicle. I didn't think I would like any car as much, but after having my new NX200T for a week, I know why I buy Lexus! Plus the service at Royal Oak was first class. Nicole is new, but very well informed about the vehicles, and really listened to what I was looking for. Stewart made sure I knew how everything worked. Todd always makes me feel welcome, and I would highly recommend going there for your next vehicle.

A few months back, I purchased a 2017 RX 350 from Lexus of Royal Oak. Alex was knowledgeable and patient with answering my many questions about the vehicle and went above and beyond in ensuring I received the best value for the vehicle I wanted. Today I experienced the most outstanding service when I took the vehicle in to change the tires and repair a rock chip in the windshield. From the moment I entered the service bay, every staff member made sure I was looked after in a courteous and respectful manner. And the wonderful mani while I waited for my vehicle was over the top in customer service. As I drove away in my immaculately cleaned vehicle, I couldn’t help thinking how this dealership has certainly taken the time to hire outstanding personnel and are making customer service a top priority. On top of that, I LOVE my RX!! I live in the far south of the city, but will gladly make the drive for every required service on my RX.

Was here on the weekend checking out IS series. This sales person approached. The fact is we WASTED an hour in this dealer. There was no pricing info besides each vehicle like what the other Lexus dealer in town does. He knew we are repeating Lexus customer. He didn’t bother/care to print out the pricing sheet when we asked for pricing and packages, just told us to CHECK ONLILNE. Kept asking us for our budget, pushing us hard to do leasing, but when asked him for financing and leasing plans and rates, he only said the rate is changing every moment and NO data is available UNLESS we decided to buy right away. Also pushing us hard to buy immediately otherwise no more info can be given out because he failed to close out the deal with another customer when this customer decided to take a better deal from another sales person (isn’t this the risk of being a sales person?). Asked him the design of the car and he had to go online and read that out. Absolutely not familiar with the products he is selling. To summarize, we have to go online to check out the car rather than going to the dealer. Feeling absolutely pissed off by this luxury car dealer. We thought we would have more options when Royal Oak Lexus is opened in town, but this experience is telling us it is most likely not. We never had such bad sales service with Lexus of Calgary.

I was disgusted and insulted to learn that Lexus had bought parking space at YYC, at the expense of accessible parking for those with mobility and health issues. This is a shamefully elitist ploy, which is completely unacceptable in this day and age. As Lexus owners ourselves, we will never park in those spots, being far more grateful for our good health and mobility than we are proud of owning a brand of vehicle. We will be bringing this to the attention of YYC, as well, but do know that as frequent users of YYC and as Lexus owners, we are exceedingly disappointed by the lapse in judgement and the greedy displacement of those with health needs. Shame on you.

Lori D. Roadhouse

UPDATE - thank you for your prompt and sincere response to this situation at YYC. We are relieved that it has been rectified, and that the burden of blame rests primarily with YYC itself, and not with a local dealership or Lexus Canada.

I purchased a Nissan Maxima 2011 in Dec 2017. I was assured of the "extensive safety clearance" that they go through to pass the Lexus standards. I was told how this car passed with "flying colors"(have emails proving it). It got delivered on Dec 19, 2017. I took it for the first drive and the car started wobbling and made a rowdy sound to the point that I had to pullover on the highway. Turns out a lug from the tire fell off. 2 weeks later, the battery was flat(which I replaced with my own money). Another two weeks and the engine light came on. I was told that if I wanted to investigate, and it's not under the warranty, I would have to pay $150 for the inspection. I contacted Le Var who agreed to waive the inspection fees. My mechanic determined that the transmission fluid needed replacement as per the engine light detector. Lexus Royal Oak kept my car for two days and I kept reiterating to make sure the fluid is changed. When I picked up the car and came home, the bill I was handed showed charges of cleaning up the car and maintenance rather than fluid change. In the details it said they did extensive road testing, however, the mileage was only over by maybe 30 or so kms. I feel like they thought that if theyd make it "look pretty" I woule be happy. Two weeks later, the engine light came on again. when I took it to my Mechanic who btw lives all the way on the other end of the city(35 min drive one way), this time it was the mass air flow sensor that was gone.



So far I've had the engine light go off 7 times in less than 4 months. The only thing I had requested them for was reliability. I feel disappointed and extremely upset. Although they maintained a very professional attitude, I feel the mechanics in the shop lack credibility.

Wonderful service, and all the staff every nice to help me when I came the Lexus of Royal Oak. I would like to say thank you so much for the staff and would like come back .

We just want to share with you our Lexus experience last weekend when my wife and I purchased our brand new Lexus NX 200t. We really want to thank Gerald for a job well done.



When we walked into the Lexus entrance, it was Gerald that greeted us immediately and welcomed us with a big smile on his face and the willingness to help us out. He was very patient with us throughout, answered all our questions competently, and was very helpful. We tried to request and negotiate pricing with him and he did his best to accommodate us and to ensure that our needs were met. Although we had a lot of “requests” as it’s a very expensive car, he was very willing to help us out and he remained very calm throughout. We never felt any anger or any annoyance or any feelings like we were asking for “too much” at all from him. We also never felt like he was “pressuring” us at all to buy the car.



After we decided to purchase the car, we asked if he had a good day (in terms of sales), and he said that he actually had a potential buyer but at the end decided to change his mind and he felt very disappointed. What is so amazing is that, even though Gerald felt disappointed from the previous buyer that didn’t turn out, we never felt ANY emotions from him that once made us think that he had a very bad morning or had a very bad day so far. Instead, he was very positive, very helpful and very kind to us. To us, that shows us that Gerald has integrity – he doesn’t give up even if he had a bad sales day and he doesn’t let those emotions affect the rest of the customers. Wow! We were amazed and we felt very inspired by such an amazing quality Gerald has as not many people can do this.



Thank you to Gerald and the rest of the team for a job well done. We were very pleased and happy with everyone’s service.

We have never a "luxury" car until we bought our IS350 F-Sport. From the moment we walked into Lexus of Royal Oak, we knew we were in for a different experience. Having seen the car at the auto show, we knew what vehicle we wanted. The Salesman Mike K was awesome with us through the whole process and the staff in financing were terrific.



Our after sales service experience has been nothing short of fabulous. Staff are courteous, friendly and open. When you get your car serviced here, it's a very trusting place. Of course there is the barista bar, and if you want, the manicure/pedicure salon.



Buying here has been quite the experience and the owners take great pride and ownership in making sure your experience is a positive one.

We found the staff to be very helpful and professional. We are delighted with our new Lexus and we would recommend Lexus of Royal Oak to anyone looking for a high quality experience in vehicle purchasing.

Walking into Lexus, I was greeted straight away and helped with everything I needed for my trade in. The staff is wonderful, kind and knowledgable. The NX 300 I got is a great drive. I feel safe and comfortable

Very well organized with high quality of services.

Today was a bittersweet day for me. I had to say goodbye to my favorite gas guzzling Escalade after 7 yeas and hello to my sleek beautiful new Lexus RC350 FSport edition 😍



For those that know me they know that driving a car has not usually been my thing, but the moment I saw this beauty I fell in love. ❤️ I want to thank Todd Richardson, Gary my sales rep and the entire team at Lexus of Royal Oak for everything you did to make this possible. ( they have been trying to get me to give up my truck and get into a Lexus for the longest time and after both our daughters bought one each I finally caved in 😉) They truly do treat you like royalty and make sure you are so taken care of when purchasing a vehicle from start to finish. I highly recommend anyone looking for a new vehicle to visit them and get the Royal experience for yourself.

I'm all about customer service and they definitely outdid themselves. Thank you again for my beautiful new ride. 🏎🏎🎁🏎🏎 #BeautyAndTheBeast #NewCar #EarnedIt #LexusOfRoyalOak

The service was unbelievable, felt at home every time I went. Smiles all around great people and great help!

The service quality is excellent and I felt like a VIP from sales, account, to service department. The follow up is one the only that I have ever experienced. Stewart has bend his back to help me on technical problem at my home.

Thanks for making my 3rd Lexus purchase a great Experience. Your team is friendly, knowledgeable and pleasant to deal with!

Just over a week with a new 2017 IS200t! Came from a previous IS but the service from lexus royal oak was fantastic!

Was greeted immediately walking in the door and from start to finish of the sale, several employees congratulated me with the new purchase. Will definitely recommend and bring my car here for servicing! Thanks again!

If you plan to visit Lexus of Royal Oak, try to look for Alex. He's so knowledgeable regarding the product, and comfortable to deal with. Alex made us sure to get the best that suit to our budget. Thanks a lot Alex for the wonderful business.

Great place to buy a car and an excellent service department. Many thanks to Adrian Terek.

From the moment we walked in the door, the staff were very professional and assisted us in finding the right vehicle. I appreciated that they didn’t push us towards anything that wasn’t appropriate. The service was high quality and everything was completed in a convenient timeframe. We love our vehicle.

After driving my 2011 RX 350 for 200,000 kilometers, I decided to trade it in for a new vehicle. I didn't think I would like any car as much, but after having my new NX200T for a week, I know why I buy Lexus! Plus the service at Royal Oak was first class. Nicole is new, but very well informed about the vehicles, and really listened to what I was looking for. Stewart made sure I knew how everything worked. Todd always makes me feel welcome, and I would highly recommend going there for your next vehicle.

A few months back, I purchased a 2017 RX 350 from Lexus of Royal Oak. Alex was knowledgeable and patient with answering my many questions about the vehicle and went above and beyond in ensuring I received the best value for the vehicle I wanted. Today I experienced the most outstanding service when I took the vehicle in to change the tires and repair a rock chip in the windshield. From the moment I entered the service bay, every staff member made sure I was looked after in a courteous and respectful manner. And the wonderful mani while I waited for my vehicle was over the top in customer service. As I drove away in my immaculately cleaned vehicle, I couldn’t help thinking how this dealership has certainly taken the time to hire outstanding personnel and are making customer service a top priority. On top of that, I LOVE my RX!! I live in the far south of the city, but will gladly make the drive for every required service on my RX.

Was here on the weekend checking out IS series. This sales person approached. The fact is we WASTED an hour in this dealer. There was no pricing info besides each vehicle like what the other Lexus dealer in town does. He knew we are repeating Lexus customer. He didn’t bother/care to print out the pricing sheet when we asked for pricing and packages, just told us to CHECK ONLILNE. Kept asking us for our budget, pushing us hard to do leasing, but when asked him for financing and leasing plans and rates, he only said the rate is changing every moment and NO data is available UNLESS we decided to buy right away. Also pushing us hard to buy immediately otherwise no more info can be given out because he failed to close out the deal with another customer when this customer decided to take a better deal from another sales person (isn’t this the risk of being a sales person?). Asked him the design of the car and he had to go online and read that out. Absolutely not familiar with the products he is selling. To summarize, we have to go online to check out the car rather than going to the dealer. Feeling absolutely pissed off by this luxury car dealer. We thought we would have more options when Royal Oak Lexus is opened in town, but this experience is telling us it is most likely not. We never had such bad sales service with Lexus of Calgary.

I was disgusted and insulted to learn that Lexus had bought parking space at YYC, at the expense of accessible parking for those with mobility and health issues. This is a shamefully elitist ploy, which is completely unacceptable in this day and age. As Lexus owners ourselves, we will never park in those spots, being far more grateful for our good health and mobility than we are proud of owning a brand of vehicle. We will be bringing this to the attention of YYC, as well, but do know that as frequent users of YYC and as Lexus owners, we are exceedingly disappointed by the lapse in judgement and the greedy displacement of those with health needs. Shame on you.

Lori D. Roadhouse

UPDATE - thank you for your prompt and sincere response to this situation at YYC. We are relieved that it has been rectified, and that the burden of blame rests primarily with YYC itself, and not with a local dealership or Lexus Canada.

I purchased a Nissan Maxima 2011 in Dec 2017. I was assured of the "extensive safety clearance" that they go through to pass the Lexus standards. I was told how this car passed with "flying colors"(have emails proving it). It got delivered on Dec 19, 2017. I took it for the first drive and the car started wobbling and made a rowdy sound to the point that I had to pullover on the highway. Turns out a lug from the tire fell off. 2 weeks later, the battery was flat(which I replaced with my own money). Another two weeks and the engine light came on. I was told that if I wanted to investigate, and it's not under the warranty, I would have to pay $150 for the inspection. I contacted Le Var who agreed to waive the inspection fees. My mechanic determined that the transmission fluid needed replacement as per the engine light detector. Lexus Royal Oak kept my car for two days and I kept reiterating to make sure the fluid is changed. When I picked up the car and came home, the bill I was handed showed charges of cleaning up the car and maintenance rather than fluid change. In the details it said they did extensive road testing, however, the mileage was only over by maybe 30 or so kms. I feel like they thought that if theyd make it "look pretty" I woule be happy. Two weeks later, the engine light came on again. when I took it to my Mechanic who btw lives all the way on the other end of the city(35 min drive one way), this time it was the mass air flow sensor that was gone.



So far I've had the engine light go off 7 times in less than 4 months. The only thing I had requested them for was reliability. I feel disappointed and extremely upset. Although they maintained a very professional attitude, I feel the mechanics in the shop lack credibility.

Wonderful service, and all the staff every nice to help me when I came the Lexus of Royal Oak. I would like to say thank you so much for the staff and would like come back .

We just want to share with you our Lexus experience last weekend when my wife and I purchased our brand new Lexus NX 200t. We really want to thank Gerald for a job well done.



When we walked into the Lexus entrance, it was Gerald that greeted us immediately and welcomed us with a big smile on his face and the willingness to help us out. He was very patient with us throughout, answered all our questions competently, and was very helpful. We tried to request and negotiate pricing with him and he did his best to accommodate us and to ensure that our needs were met. Although we had a lot of “requests” as it’s a very expensive car, he was very willing to help us out and he remained very calm throughout. We never felt any anger or any annoyance or any feelings like we were asking for “too much” at all from him. We also never felt like he was “pressuring” us at all to buy the car.



After we decided to purchase the car, we asked if he had a good day (in terms of sales), and he said that he actually had a potential buyer but at the end decided to change his mind and he felt very disappointed. What is so amazing is that, even though Gerald felt disappointed from the previous buyer that didn’t turn out, we never felt ANY emotions from him that once made us think that he had a very bad morning or had a very bad day so far. Instead, he was very positive, very helpful and very kind to us. To us, that shows us that Gerald has integrity – he doesn’t give up even if he had a bad sales day and he doesn’t let those emotions affect the rest of the customers. Wow! We were amazed and we felt very inspired by such an amazing quality Gerald has as not many people can do this.



Thank you to Gerald and the rest of the team for a job well done. We were very pleased and happy with everyone’s service.

We have never a "luxury" car until we bought our IS350 F-Sport. From the moment we walked into Lexus of Royal Oak, we knew we were in for a different experience. Having seen the car at the auto show, we knew what vehicle we wanted. The Salesman Mike K was awesome with us through the whole process and the staff in financing were terrific.



Our after sales service experience has been nothing short of fabulous. Staff are courteous, friendly and open. When you get your car serviced here, it's a very trusting place. Of course there is the barista bar, and if you want, the manicure/pedicure salon.



Buying here has been quite the experience and the owners take great pride and ownership in making sure your experience is a positive one.

We found the staff to be very helpful and professional. We are delighted with our new Lexus and we would recommend Lexus of Royal Oak to anyone looking for a high quality experience in vehicle purchasing.

Walking into Lexus, I was greeted straight away and helped with everything I needed for my trade in. The staff is wonderful, kind and knowledgable. The NX 300 I got is a great drive. I feel safe and comfortable

Very well organized with high quality of services.

Today was a bittersweet day for me. I had to say goodbye to my favorite gas guzzling Escalade after 7 yeas and hello to my sleek beautiful new Lexus RC350 FSport edition 😍



For those that know me they know that driving a car has not usually been my thing, but the moment I saw this beauty I fell in love. ❤️ I want to thank Todd Richardson, Gary my sales rep and the entire team at Lexus of Royal Oak for everything you did to make this possible. ( they have been trying to get me to give up my truck and get into a Lexus for the longest time and after both our daughters bought one each I finally caved in 😉) They truly do treat you like royalty and make sure you are so taken care of when purchasing a vehicle from start to finish. I highly recommend anyone looking for a new vehicle to visit them and get the Royal experience for yourself.

I'm all about customer service and they definitely outdid themselves. Thank you again for my beautiful new ride. 🏎🏎🎁🏎🏎 #BeautyAndTheBeast #NewCar #EarnedIt #LexusOfRoyalOak

The service was unbelievable, felt at home every time I went. Smiles all around great people and great help!

The service quality is excellent and I felt like a VIP from sales, account, to service department. The follow up is one the only that I have ever experienced. Stewart has bend his back to help me on technical problem at my home.

Thanks for making my 3rd Lexus purchase a great Experience. Your team is friendly, knowledgeable and pleasant to deal with!

Just over a week with a new 2017 IS200t! Came from a previous IS but the service from lexus royal oak was fantastic!

Was greeted immediately walking in the door and from start to finish of the sale, several employees congratulated me with the new purchase. Will definitely recommend and bring my car here for servicing! Thanks again!

If you plan to visit Lexus of Royal Oak, try to look for Alex. He's so knowledgeable regarding the product, and comfortable to deal with. Alex made us sure to get the best that suit to our budget. Thanks a lot Alex for the wonderful business.

Great place to buy a car and an excellent service department. Many thanks to Adrian Terek.

From the moment we walked in the door, the staff were very professional and assisted us in finding the right vehicle. I appreciated that they didn’t push us towards anything that wasn’t appropriate. The service was high quality and everything was completed in a convenient timeframe. We love our vehicle.

After driving my 2011 RX 350 for 200,000 kilometers, I decided to trade it in for a new vehicle. I didn't think I would like any car as much, but after having my new NX200T for a week, I know why I buy Lexus! Plus the service at Royal Oak was first class. Nicole is new, but very well informed about the vehicles, and really listened to what I was looking for. Stewart made sure I knew how everything worked. Todd always makes me feel welcome, and I would highly recommend going there for your next vehicle.

A few months back, I purchased a 2017 RX 350 from Lexus of Royal Oak. Alex was knowledgeable and patient with answering my many questions about the vehicle and went above and beyond in ensuring I received the best value for the vehicle I wanted. Today I experienced the most outstanding service when I took the vehicle in to change the tires and repair a rock chip in the windshield. From the moment I entered the service bay, every staff member made sure I was looked after in a courteous and respectful manner. And the wonderful mani while I waited for my vehicle was over the top in customer service. As I drove away in my immaculately cleaned vehicle, I couldn’t help thinking how this dealership has certainly taken the time to hire outstanding personnel and are making customer service a top priority. On top of that, I LOVE my RX!! I live in the far south of the city, but will gladly make the drive for every required service on my RX.

Was here on the weekend checking out IS series. This sales person approached. The fact is we WASTED an hour in this dealer. There was no pricing info besides each vehicle like what the other Lexus dealer in town does. He knew we are repeating Lexus customer. He didn’t bother/care to print out the pricing sheet when we asked for pricing and packages, just told us to CHECK ONLILNE. Kept asking us for our budget, pushing us hard to do leasing, but when asked him for financing and leasing plans and rates, he only said the rate is changing every moment and NO data is available UNLESS we decided to buy right away. Also pushing us hard to buy immediately otherwise no more info can be given out because he failed to close out the deal with another customer when this customer decided to take a better deal from another sales person (isn’t this the risk of being a sales person?). Asked him the design of the car and he had to go online and read that out. Absolutely not familiar with the products he is selling. To summarize, we have to go online to check out the car rather than going to the dealer. Feeling absolutely pissed off by this luxury car dealer. We thought we would have more options when Royal Oak Lexus is opened in town, but this experience is telling us it is most likely not. We never had such bad sales service with Lexus of Calgary.

I was disgusted and insulted to learn that Lexus had bought parking space at YYC, at the expense of accessible parking for those with mobility and health issues. This is a shamefully elitist ploy, which is completely unacceptable in this day and age. As Lexus owners ourselves, we will never park in those spots, being far more grateful for our good health and mobility than we are proud of owning a brand of vehicle. We will be bringing this to the attention of YYC, as well, but do know that as frequent users of YYC and as Lexus owners, we are exceedingly disappointed by the lapse in judgement and the greedy displacement of those with health needs. Shame on you.

Lori D. Roadhouse

UPDATE - thank you for your prompt and sincere response to this situation at YYC. We are relieved that it has been rectified, and that the burden of blame rests primarily with YYC itself, and not with a local dealership or Lexus Canada.

I purchased a Nissan Maxima 2011 in Dec 2017. I was assured of the "extensive safety clearance" that they go through to pass the Lexus standards. I was told how this car passed with "flying colors"(have emails proving it). It got delivered on Dec 19, 2017. I took it for the first drive and the car started wobbling and made a rowdy sound to the point that I had to pullover on the highway. Turns out a lug from the tire fell off. 2 weeks later, the battery was flat(which I replaced with my own money). Another two weeks and the engine light came on. I was told that if I wanted to investigate, and it's not under the warranty, I would have to pay $150 for the inspection. I contacted Le Var who agreed to waive the inspection fees. My mechanic determined that the transmission fluid needed replacement as per the engine light detector. Lexus Royal Oak kept my car for two days and I kept reiterating to make sure the fluid is changed. When I picked up the car and came home, the bill I was handed showed charges of cleaning up the car and maintenance rather than fluid change. In the details it said they did extensive road testing, however, the mileage was only over by maybe 30 or so kms. I feel like they thought that if theyd make it "look pretty" I woule be happy. Two weeks later, the engine light came on again. when I took it to my Mechanic who btw lives all the way on the other end of the city(35 min drive one way), this time it was the mass air flow sensor that was gone.



So far I've had the engine light go off 7 times in less than 4 months. The only thing I had requested them for was reliability. I feel disappointed and extremely upset. Although they maintained a very professional attitude, I feel the mechanics in the shop lack credibility.