Lowe'S Home Improvement

Waiting more than 30 mins for a sales representative to be available to discuss kitchen cabinetry. Tried asking multiple representatives for assistance but apparently only one person is qualified to discuss pricing.

Why are so few people available?

Canadian Retailers are really missing the boat. Lowe's just like just about every other big box store just don't get it. Instead of spending their time strategizing on where to put the product so the customer has to walk over hell's half acre to find it, management needs to focus on service and customer satisfaction.

Once they have met their sales quota, everything else will follow. But trying to find the ever elusive "sales person" here is next to impossible. Employees will do anything possible it seems, not to cross your path, including looking the other way when you approach. They prefer to gather in groups by the cashier to socialize.

Sell product first, then when customers start coming back you can find time to do your other work in between. Way to hustle! Greet the customer, help them. Don't treat them like they are keeping you from getting your work done or interrupting your daily gab. There is nothing more annoying than feeling like there is absolutely no one that gives a care about anything, and certainly not about you!

Very poor top management here with no supervision. Today I could only find one type of tape measure and no one to help me. There wasn't even anyone in the paint dept., (as usual).

Returning to the customer service desk, I could see all manners of employees hanging around doing nothing. All she could say is "The tape measures are over there somewhere in one of those aisles".

Maybe one day I will find a big box store with an iota of customer service.

2017-11-17 - Still scratching my head, finding 8 staff hovering near the customer service desk doing very near nothing, while customers wander the aisles.

Hi Store staff in NE are great they help you while helping others as to say "show them the article and they tell you where to go in the store & what row..Open late& very Courteous, they get that I am in a HURRY. (done)

Very nice to deal with staff at this location. I am very happy to shop here.
I would recommend it to shop tools, home garden stuff.
Just everything. Favorite place and good deals too.

horrible. staff is very unknowable. I ordered online, said 8 in stock. 0 . Two days later it came from another store. when I tried to pick it up, I was denied. my wife placed order. despite matching Id and a joint account. I then was forced to pay cash and told my refund won't appear for 48 hrs. crooks. poor service. I would shop elsewhere.

Canadian Retailers are really missing the boat. Lowe's just like just about every other big box store just don't get it. Instead of spending their time strategizing on where to put the product so the customer has to walk over hell's half acre to find it, management needs to focus on service and customer satisfaction.

Once they have met their sales quota, everything else will follow. But trying to find the ever elusive "sales person" here is next to impossible. Employees will do anything possible it seems, not to cross your path, including looking the other way when you approach. They prefer to gather in groups by the cashier to socialize.

Sell product first, then when customers start coming back you can find time to do your other work in between. Way to hustle! Greet the customer, help them. Don't treat them like they are keeping you from getting your work done or interrupting your daily gab. There is nothing more annoying than feeling like there is absolutely no one that gives a care about anything, and certainly not about you!

Very poor top management here with no supervision. Today I could only find one type of tape measure and no one to help me. There wasn't even anyone in the paint dept., (as usual).

Returning to the customer service desk, I could see all manners of employees hanging around doing nothing. All she could say is "The tape measures are over there somewhere in one of those aisles".

Maybe one day I will find a big box store with an iota of customer service.

Always has what I need. Nice layout easy to find what you need. Great deals

Picked up an online order. The staff told us that they will be getting the order and that we can look around the store while we wait. Had to wait an hour and they told us that they couldn't find it. We decided to pick up the items ourselves and brought it to the counter. The cashier was looking for the order confirmation that was printed out. The other lady told her that the paper was in the garbage. They didn't even apologize or check the items we picked up. Extremely unpleasant customer service.

Terrible Lowe's. Ordered online. Went to pick up. Waited a whole hour. Nothing. Associate said he couldn't find it. Which is ridiculous cause I could've shown him exactly where it was. Ended up grabbing it myself. Terrible location.