Lush Cosmetics Chinook

Monday: -
Tuesday: -
Wednesday: 11:00 - 18:00
Thursday: 09:00 - 18:00
Friday: 11:00 - 18:00
Saturday: 11:00 - 18:00
Sunday: 11:00 - 18:00

About Lush Cosmetics Chinook

Come visit Canada's first new concept Lush store!

Lush Cosmetics Chinook Description

A LUSH LIFE

We believe in making effective products from fresh organic* fruit and vegetables, the finest essential oils and safe synthetics.

We believe in buying ingredients only from companies that do not conduct or commission tests on animals and in testing our products on humans.

We invent our own products and fragrances, we make them fresh* by hand using little or no preservative or packaging, using only vegetarian ingredients and tell you when they were made.

We believe in happy people making happy soap, putting our faces on our products and making our mums proud.

We believe in long candlelit baths, sharing showers, massage, filling the world with perfume and the right to make mistakes, lose everything and start again.

We believe that our products are good value, that we should make a profit and that the customer is always right.

*We also believe that words like "fresh" and "organic" have an honest meaning beyond marketing.

Reviews

User

Suprises happen, especially when your dog walkers' cousin gets you a gift that you didn't expect. We've got you covered! From dog-walkers to ballet dancers we can help you find what your looking for. Pop in and find a gift with us today!

User

We're excited to participate in #givingtuesday next week on November 27! Pop by Chinook to double the difference you make!
We look forward to seeing your beautiful faces in shop!рЯТХрЯСА
#LUSH #giving #Charitypot

User

Slip into an empowering bath with Jasmine Absolute, Rose Oil, and Oudh oil. Unearth your inner goddess with the Goddess bath bomb in store today!
#goddess #lush #lushchinook

User

Catagory is: Classic Holiday Realness!
Slip into the tub with the Candy Cane Reusable Bubble Bar. With Sicilian Lemon Oil and brightening Bergamot oil this uplifting treat will make all your Christmas dreams come true!
#Christmas #holiSLAY #LUSH

User

Step out of the cold and into #lushmoods! Launching in stores November 22nd our new year-round products are sure to delight your senses!

User

Join us at Lush Chinook to make your very own Butterbear Bath Bomb! Get hands-on, create a cute cocoa butter fizzer and learn how every one of our bath bombs gets handmade in our North American kitchens. And while youвАЩre here, let our expert gift-givers help you cross some names off your holiday shopping list. See you there!
First come, first served. One Butterbear per person, while supplies last. Children under 12 must be accompanied by a parent or guardian. No event fee.

User

Treasure your partner this Christmas with a handpicked gift that speaks to their soul. Wonderful Christmas time has the most enchanting items that make you and your loved one feel as if you're in a never ending fairy tale.рЯТЂ
#LUSH #Christmas #Partner #Husband #Wife
... вАФ Products shown: Wonderful Christmas Time.
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User

The time of the week has come! FRESH FACE MASKS!! Pop into the shop today and prepare for the long weekend of shopping with some much needed self care.рЯШН
#LUSHChinook #fresh

User

Christmas shopping starts... NOW!
We had an amazing wish-list brought to us by Santa for Emily's Christmas! Have a wish-list that needs to be filled? Bring it on in and we will help you out!рЯОД
As RuPaul at Christmas would say:... "Gentlemen start your engines and may the best present...win!"рЯТБвАНвЩАпЄПрЯТБвАНв ЩВпЄП
#LUSHChristmas #RPDR #LUSHChinook
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User

Whats your lush mood?
Coming soon to a shop near you ..... рЯЩМ
#lushmoods #LUSH #keeplushweird
... Photo credits to @lushchelmsford on instagram
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User

Everyone least favourite purchase to make during the holiday season! Secret Santa! Don't worry we here at LUSH like to think we have Secret Santa down pat.
With so many gifts in shop that are priced $30.00 and under which help make your gift shopping a breeze!
If your looking for more of a reusable gift we also have lots of beautiful knot wraps and reusable bags that we can pack some small goodies in.
... #LUSHchinook #LUSH #knotwrap #lordofmisrule #bathbombs
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User

Lush Christmas has arrived with new goodies and returning favorites!! Here at Lush Chinook we are extra excited for Golden Pear Soap with its cardamom and fresh pear scentрЯТЂрЯНРвЬ® We're eager to hear what you're excited about !рЯШН
#LUSHchinook #LUSHChristmas #GoldenPear

User

Got the Halloween blues? Have no fear, Secret arts and Worlds Smallest Disco Ball are here! Transitioning you into deep dark waters to help you feel those spooky vibes all through these cold Christmas months.
Help get rid of that winter skin with Scrub, Scrub, Scrub and follow up with some Charity Pot after your bath to help your skin feel like your back under the bright warm sun. рЯШКвШАпЄП
#keeplushweird #charitypot #LUSH #LUSHchinook #welovejellybombs
... вАФ Products shown: Scrub, Scrub, Scrub, Secret Arts and World's Smallest Disco Ball.
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User

Charity Pot Naked Body Lotion is sure to please both your winter skin and the environment. With deeply nourishing Shea Butter, balancing Geranium Oil and no packaging you can feel confident in your smooth skin and your commitment to the environment.
If you love the potted formula - we have that too! Bring those pots back in for our amazing recycling program at the shop.
See you in store soon! рЯШШ
... #LushChinook #winteriscoming #charitypot
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User

Our Halloween make your own trick-or-treat bag event was a huge success! Thank you all for visiting and participating we had so much fun! Happy Halloween Lushies вЭ§пЄПрЯОГ #lushhalloween #lushchinook

User

We visited this location today from out of town looking to replenish our arsenal of lush products to fill out our bathroom. We were greeted by just the most welcoming, bubbly, energetic sales associate Maddie (Madi? Maddy? We didnвАЩt ask for the spelling...). Not only did we find the products we were looking for but we got some amazing advice on some new products to try out! IвАЩm really excited to try out the shower Jelly Whoosh, and my partner wonвАЩt stop talking about how excited she is to shower so she can try out the conditioner American Cream! Maddie was incredible and service and advice like that will bring us back to this location any time!

User

We just found out my mother has an allergy to propylene glycol and we decided to go to lush because I heard from a friend they are super naturel. When we got there a lovely associate by the name of Reid came and helped us get everything we needed free of the glycol. Even tho we had to read a ton of labels he was totally envested in us as customers and helping my mom get the hygienic products that she could actually use. Not to mention his huge knowledge of the products and personal experience. He used all the resources that he could and even gave us a pamphlet with all the ingredients for all the stuff in the store so we could look through. I would highly recommend to anyone to go to that store because of the service I received.

User

Today I went into Lush looking for things I would like for my birthday. An amazing lady named Sylvan helped me find exactly what I needed for my oily, breakout prone, sensitive skin! She took her time explaining exactly what every product does for my skin, the ingredients in each product and sampled each product on my arms and hands! She even listed each product out for me on a catalogue so I can tell friends and family which products I liked and have a look at the ingredient list and other products!



She then proceeded to send me on my way with a sample of each product I tested that I liked!! Im so excited to try them out on my face tonight!! пњљ I've never experienced such amazing customer service in my life! пњљ

User

Today I went into Lush looking for one item, a facial cleanser to remove make-up and tackle some skin care concerns. I was approached by a lovely human named Alex, she explained to me that only one cleanser really removes make up and also offered to help me find a scrub that would tackle some t-zone concerns. Alex was very knowledgeable I have combo skin mainly dry sensitive with typical oil zones around the nose. Not only was she able to assist me in finding a cleanser, she also paid full attention to my concerns and let me take home a couple samples to try on my T-Zone. Those of which she allowed me to sample on my hand in store. They were very gentle which is necessary for my skin type and I am very excited to try them at home.



On top of this Alex is a killer upseller in a non-pushy way, which I can appreciate. It felt like shopping around with a friend. Alex paid attention to scents I seemed to enjoy and recommended several products based on what I enjoy. I don't mind a good upseller, when the person pays attention. I think I left today with a total of 5 items, and 2 samples (which I intend to come back for.)



I was super impressed with my overall experience with Alex and to be completely honest, If I didn't love Lush so much, and didn't want future product knowledge from Alex I'd try to recruit her myself. :)

User

Today I went into Lush for the very first time, and IвАЩm hooked!! Absolutely wonderful staff!! I will be back for sure!! I cannot stop talking about these amazing products!!

User

My sister and I had a wonderful experience at Lush in the Chinook mall on Wednesday. Michael helped me find what I was looking for and was very knowledgeable and personable. ItвАЩs so great seeing such proactive people who enjoy their jobs! IвАЩll definitely be back. пњљ

User

Just shopped there and was served by Brittney. IвАЩm always happy with the staff but Brittany went way above and beyond and made me a custom Easter gift for my daughter. Top shelf experiences like that make me happy to spend money. Great Job Brittany.

User

Jaden (I think) helped me today and was wonderful! SheвАЩs very friendly and personable. She also had great product knowledge. IвАЩll be going to Chinook more now to go specifically to your Lush location.

User

I went in today for some skin care. I can't remember the name of the lady that helped me but she was really informative and helped me pick some amazing products to meet my needs. Tried them all tonight and am so happy with everything I got пњљ They also let me switch out a product that I didn't like, which is a first because I mostly love everything they make пњљ

User

I went in on Friday to buy some new skin care products as I've been really struggling with my skin lately. I was able to chat with Brittany and she set me up with a ton of great products and really made me feel confident in what I was buying. She was extremely helpful, informative and made me feel so much better about myself when leaving the store. The products that were recommended by her seem to already be helping and I'm so thankful! Thank you Brittany!!

User

I was in Lush Chinook yesterday to grab a few things and ended up coming home with an entire haul! Every sales associate was kind and helpful, demo'ed any product I wanted to try on my skin, and were more than happy to send me home with samples of products that I was on the fence about purchasing. Lush Chinook is the best location in the city and I will never hesitate to go back. Thanks to all the staff there :)

User

I visited the chinook location yesterday. I often take time to visit because, time after time, IвАЩm met with friendly, empathetic, knowledgeable customer service! Plus I canвАЩt get enough of the new space they have xoxo пњљпњљ super job yвАЩall пњљ

Just wanted to add to my previous review пњљпњљ I had some Christmas shopping to do and wanted to see what I could find... пњљ as always, they had quick, useful knowledge on exactly what I was looking forпњљпњљ. This Christmas will be one to remember пњљпњљпњљ Thanks so much to the wonderful peeps at #lushchinook #christmas2017

User

I shopped at Lush on Friday Nov 27; I had never been in a LUSH store, but really appreciate the theme of ethical and sustainable practices. Kayla showed me to the shampoo bars, which is what I wanted to buy, and took the time to figure out my needs and wants to suggest the best bar. She then took the time to show me the entire store and all of the products to give me a really thorough view of what LUSH has to offer. I was not only impressed by her interest and passion for the products, but I also just had fun discussing them and also LUSH's values. Kayla was great, and I left with two shampoo bars, a conditioner bar, a tin, and a charity pot lotion. Highly recommend this location! Thanks, Kayla!

User

I love lush! I've been a loyal lushie for years and years, and every time I go into the Chinook Lush (which is, frankly, a LOT) I always get spectacular service. It's really a stress reliever to go in, get shown all the new products, and get fun demos! Jordan is always crazy-helpful and always lets me know what's coming out in the next little while.



Seriously, Lush is always the most fun place to stop into! Thanks for making it such an awesome place to shop!

User

I handed in my final paper of my undergrad last week and went to the mall to pick up a gift for my partner's mom. I ended up in Lush (my first time at the new Chinook location) where I had THE MOST AMAZING 11/10 experience. Mike, a Lush employee, spent a patient 10 minutes with me explaining the different types of fresh face masks, the different types of cleansers, and even shared his own skincare routine. I also had help from Alex, who was very supportive and extremely knowledgable about the products as well. Both of them were helpful in choosing samples and were so genuinely friendly and warm. I ended up buying a pot of the Brazened Honey face mask and I've already noticed that it has helped to brighten up my complexion while also reducing the visibility of my pores. I also LOVE the slight honey scent that stays with me for the rest of the evening after using it.



Highly recommend this store for their employees and customer services alone (but their product selection is great too!).

User

I had amazing service from Reid and Julia , their expert knowledge gave an edge on understanding the care that goes into their products. I love all the product that were recommended for me and they where not pushy about it they gave you the latitude to make your own decision. The product do exactly what they are suppose to do. Please ask for Reid or Julia or any of their very knowledge staff you will be please and delighted!

User

Had an awesome experience at Lush today. It was my first time ever in Lush, thanks to Undercover Boss Canada. The staff did not disappoint. Thank you to the gentleman who took the time to help me and my friend pick out bubble bars for our girls. They absolutely loved them! Can't wait to go back for another visit, to see the incredible team again. You totally made my day! Thank you!

User

Alex was informative and helpful with my skin care questions!

Keira was super kind of made me laugh at cash and Michael was pure joy in a human!

User

I always enjoy the products I purchase from LUSH, but today when I was shopping and taking my time looking through the gift boxes staff were distracting me and checking in on me to a level I found excessive. I felt pressured to make a quick decision rather than taking my time shopping and it made the experience unpleasant. This however might have been because of the number of people in the store this afternoon - staff might not have known I'd already been helped.

User

We visited this location today from out of town looking to replenish our arsenal of lush products to fill out our bathroom. We were greeted by just the most welcoming, bubbly, energetic sales associate Maddie (Madi? Maddy? We didnвАЩt ask for the spelling...). Not only did we find the products we were looking for but we got some amazing advice on some new products to try out! IвАЩm really excited to try out the shower Jelly Whoosh, and my partner wonвАЩt stop talking about how excited she is to shower so she can try out the conditioner American Cream! Maddie was incredible and service and advice like that will bring us back to this location any time!

User

We just found out my mother has an allergy to propylene glycol and we decided to go to lush because I heard from a friend they are super naturel. When we got there a lovely associate by the name of Reid came and helped us get everything we needed free of the glycol. Even tho we had to read a ton of labels he was totally envested in us as customers and helping my mom get the hygienic products that she could actually use. Not to mention his huge knowledge of the products and personal experience. He used all the resources that he could and even gave us a pamphlet with all the ingredients for all the stuff in the store so we could look through. I would highly recommend to anyone to go to that store because of the service I received.

User

Today I went into Lush looking for things I would like for my birthday. An amazing lady named Sylvan helped me find exactly what I needed for my oily, breakout prone, sensitive skin! She took her time explaining exactly what every product does for my skin, the ingredients in each product and sampled each product on my arms and hands! She even listed each product out for me on a catalogue so I can tell friends and family which products I liked and have a look at the ingredient list and other products!



She then proceeded to send me on my way with a sample of each product I tested that I liked!! Im so excited to try them out on my face tonight!! пњљ I've never experienced such amazing customer service in my life! пњљ

User

Today I went into Lush looking for one item, a facial cleanser to remove make-up and tackle some skin care concerns. I was approached by a lovely human named Alex, she explained to me that only one cleanser really removes make up and also offered to help me find a scrub that would tackle some t-zone concerns. Alex was very knowledgeable I have combo skin mainly dry sensitive with typical oil zones around the nose. Not only was she able to assist me in finding a cleanser, she also paid full attention to my concerns and let me take home a couple samples to try on my T-Zone. Those of which she allowed me to sample on my hand in store. They were very gentle which is necessary for my skin type and I am very excited to try them at home.



On top of this Alex is a killer upseller in a non-pushy way, which I can appreciate. It felt like shopping around with a friend. Alex paid attention to scents I seemed to enjoy and recommended several products based on what I enjoy. I don't mind a good upseller, when the person pays attention. I think I left today with a total of 5 items, and 2 samples (which I intend to come back for.)



I was super impressed with my overall experience with Alex and to be completely honest, If I didn't love Lush so much, and didn't want future product knowledge from Alex I'd try to recruit her myself. :)

User

Today I went into Lush for the very first time, and IвАЩm hooked!! Absolutely wonderful staff!! I will be back for sure!! I cannot stop talking about these amazing products!!

User

My sister and I had a wonderful experience at Lush in the Chinook mall on Wednesday. Michael helped me find what I was looking for and was very knowledgeable and personable. ItвАЩs so great seeing such proactive people who enjoy their jobs! IвАЩll definitely be back. пњљ

User

Just shopped there and was served by Brittney. IвАЩm always happy with the staff but Brittany went way above and beyond and made me a custom Easter gift for my daughter. Top shelf experiences like that make me happy to spend money. Great Job Brittany.

User

Jaden (I think) helped me today and was wonderful! SheвАЩs very friendly and personable. She also had great product knowledge. IвАЩll be going to Chinook more now to go specifically to your Lush location.

User

I went in today for some skin care. I can't remember the name of the lady that helped me but she was really informative and helped me pick some amazing products to meet my needs. Tried them all tonight and am so happy with everything I got пњљ They also let me switch out a product that I didn't like, which is a first because I mostly love everything they make пњљ

User

I went in on Friday to buy some new skin care products as I've been really struggling with my skin lately. I was able to chat with Brittany and she set me up with a ton of great products and really made me feel confident in what I was buying. She was extremely helpful, informative and made me feel so much better about myself when leaving the store. The products that were recommended by her seem to already be helping and I'm so thankful! Thank you Brittany!!

User

I was in Lush Chinook yesterday to grab a few things and ended up coming home with an entire haul! Every sales associate was kind and helpful, demo'ed any product I wanted to try on my skin, and were more than happy to send me home with samples of products that I was on the fence about purchasing. Lush Chinook is the best location in the city and I will never hesitate to go back. Thanks to all the staff there :)

User

I visited the chinook location yesterday. I often take time to visit because, time after time, IвАЩm met with friendly, empathetic, knowledgeable customer service! Plus I canвАЩt get enough of the new space they have xoxo пњљпњљ super job yвАЩall пњљ

Just wanted to add to my previous review пњљпњљ I had some Christmas shopping to do and wanted to see what I could find... пњљ as always, they had quick, useful knowledge on exactly what I was looking forпњљпњљ. This Christmas will be one to remember пњљпњљпњљ Thanks so much to the wonderful peeps at #lushchinook #christmas2017

User

I shopped at Lush on Friday Nov 27; I had never been in a LUSH store, but really appreciate the theme of ethical and sustainable practices. Kayla showed me to the shampoo bars, which is what I wanted to buy, and took the time to figure out my needs and wants to suggest the best bar. She then took the time to show me the entire store and all of the products to give me a really thorough view of what LUSH has to offer. I was not only impressed by her interest and passion for the products, but I also just had fun discussing them and also LUSH's values. Kayla was great, and I left with two shampoo bars, a conditioner bar, a tin, and a charity pot lotion. Highly recommend this location! Thanks, Kayla!

User

I love lush! I've been a loyal lushie for years and years, and every time I go into the Chinook Lush (which is, frankly, a LOT) I always get spectacular service. It's really a stress reliever to go in, get shown all the new products, and get fun demos! Jordan is always crazy-helpful and always lets me know what's coming out in the next little while.



Seriously, Lush is always the most fun place to stop into! Thanks for making it such an awesome place to shop!

User

I handed in my final paper of my undergrad last week and went to the mall to pick up a gift for my partner's mom. I ended up in Lush (my first time at the new Chinook location) where I had THE MOST AMAZING 11/10 experience. Mike, a Lush employee, spent a patient 10 minutes with me explaining the different types of fresh face masks, the different types of cleansers, and even shared his own skincare routine. I also had help from Alex, who was very supportive and extremely knowledgable about the products as well. Both of them were helpful in choosing samples and were so genuinely friendly and warm. I ended up buying a pot of the Brazened Honey face mask and I've already noticed that it has helped to brighten up my complexion while also reducing the visibility of my pores. I also LOVE the slight honey scent that stays with me for the rest of the evening after using it.



Highly recommend this store for their employees and customer services alone (but their product selection is great too!).

User

I had amazing service from Reid and Julia , their expert knowledge gave an edge on understanding the care that goes into their products. I love all the product that were recommended for me and they where not pushy about it they gave you the latitude to make your own decision. The product do exactly what they are suppose to do. Please ask for Reid or Julia or any of their very knowledge staff you will be please and delighted!

User

Had an awesome experience at Lush today. It was my first time ever in Lush, thanks to Undercover Boss Canada. The staff did not disappoint. Thank you to the gentleman who took the time to help me and my friend pick out bubble bars for our girls. They absolutely loved them! Can't wait to go back for another visit, to see the incredible team again. You totally made my day! Thank you!

User

Alex was informative and helpful with my skin care questions!

Keira was super kind of made me laugh at cash and Michael was pure joy in a human!

User

I always enjoy the products I purchase from LUSH, but today when I was shopping and taking my time looking through the gift boxes staff were distracting me and checking in on me to a level I found excessive. I felt pressured to make a quick decision rather than taking my time shopping and it made the experience unpleasant. This however might have been because of the number of people in the store this afternoon - staff might not have known I'd already been helped.

User

We visited this location today from out of town looking to replenish our arsenal of lush products to fill out our bathroom. We were greeted by just the most welcoming, bubbly, energetic sales associate Maddie (Madi? Maddy? We didnвАЩt ask for the spelling...). Not only did we find the products we were looking for but we got some amazing advice on some new products to try out! IвАЩm really excited to try out the shower Jelly Whoosh, and my partner wonвАЩt stop talking about how excited she is to shower so she can try out the conditioner American Cream! Maddie was incredible and service and advice like that will bring us back to this location any time!

User

We just found out my mother has an allergy to propylene glycol and we decided to go to lush because I heard from a friend they are super naturel. When we got there a lovely associate by the name of Reid came and helped us get everything we needed free of the glycol. Even tho we had to read a ton of labels he was totally envested in us as customers and helping my mom get the hygienic products that she could actually use. Not to mention his huge knowledge of the products and personal experience. He used all the resources that he could and even gave us a pamphlet with all the ingredients for all the stuff in the store so we could look through. I would highly recommend to anyone to go to that store because of the service I received.

User

Today I went into Lush looking for things I would like for my birthday. An amazing lady named Sylvan helped me find exactly what I needed for my oily, breakout prone, sensitive skin! She took her time explaining exactly what every product does for my skin, the ingredients in each product and sampled each product on my arms and hands! She even listed each product out for me on a catalogue so I can tell friends and family which products I liked and have a look at the ingredient list and other products!



She then proceeded to send me on my way with a sample of each product I tested that I liked!! Im so excited to try them out on my face tonight!! пњљ I've never experienced such amazing customer service in my life! пњљ

User

Today I went into Lush looking for one item, a facial cleanser to remove make-up and tackle some skin care concerns. I was approached by a lovely human named Alex, she explained to me that only one cleanser really removes make up and also offered to help me find a scrub that would tackle some t-zone concerns. Alex was very knowledgeable I have combo skin mainly dry sensitive with typical oil zones around the nose. Not only was she able to assist me in finding a cleanser, she also paid full attention to my concerns and let me take home a couple samples to try on my T-Zone. Those of which she allowed me to sample on my hand in store. They were very gentle which is necessary for my skin type and I am very excited to try them at home.



On top of this Alex is a killer upseller in a non-pushy way, which I can appreciate. It felt like shopping around with a friend. Alex paid attention to scents I seemed to enjoy and recommended several products based on what I enjoy. I don't mind a good upseller, when the person pays attention. I think I left today with a total of 5 items, and 2 samples (which I intend to come back for.)



I was super impressed with my overall experience with Alex and to be completely honest, If I didn't love Lush so much, and didn't want future product knowledge from Alex I'd try to recruit her myself. :)

User

Today I went into Lush for the very first time, and IвАЩm hooked!! Absolutely wonderful staff!! I will be back for sure!! I cannot stop talking about these amazing products!!

User

My sister and I had a wonderful experience at Lush in the Chinook mall on Wednesday. Michael helped me find what I was looking for and was very knowledgeable and personable. ItвАЩs so great seeing such proactive people who enjoy their jobs! IвАЩll definitely be back. пњљ

User

Just shopped there and was served by Brittney. IвАЩm always happy with the staff but Brittany went way above and beyond and made me a custom Easter gift for my daughter. Top shelf experiences like that make me happy to spend money. Great Job Brittany.

User

Jaden (I think) helped me today and was wonderful! SheвАЩs very friendly and personable. She also had great product knowledge. IвАЩll be going to Chinook more now to go specifically to your Lush location.

User

I went in today for some skin care. I can't remember the name of the lady that helped me but she was really informative and helped me pick some amazing products to meet my needs. Tried them all tonight and am so happy with everything I got пњљ They also let me switch out a product that I didn't like, which is a first because I mostly love everything they make пњљ

User

I went in on Friday to buy some new skin care products as I've been really struggling with my skin lately. I was able to chat with Brittany and she set me up with a ton of great products and really made me feel confident in what I was buying. She was extremely helpful, informative and made me feel so much better about myself when leaving the store. The products that were recommended by her seem to already be helping and I'm so thankful! Thank you Brittany!!

User

I was in Lush Chinook yesterday to grab a few things and ended up coming home with an entire haul! Every sales associate was kind and helpful, demo'ed any product I wanted to try on my skin, and were more than happy to send me home with samples of products that I was on the fence about purchasing. Lush Chinook is the best location in the city and I will never hesitate to go back. Thanks to all the staff there :)

User

I visited the chinook location yesterday. I often take time to visit because, time after time, IвАЩm met with friendly, empathetic, knowledgeable customer service! Plus I canвАЩt get enough of the new space they have xoxo пњљпњљ super job yвАЩall пњљ

Just wanted to add to my previous review пњљпњљ I had some Christmas shopping to do and wanted to see what I could find... пњљ as always, they had quick, useful knowledge on exactly what I was looking forпњљпњљ. This Christmas will be one to remember пњљпњљпњљ Thanks so much to the wonderful peeps at #lushchinook #christmas2017

User

I shopped at Lush on Friday Nov 27; I had never been in a LUSH store, but really appreciate the theme of ethical and sustainable practices. Kayla showed me to the shampoo bars, which is what I wanted to buy, and took the time to figure out my needs and wants to suggest the best bar. She then took the time to show me the entire store and all of the products to give me a really thorough view of what LUSH has to offer. I was not only impressed by her interest and passion for the products, but I also just had fun discussing them and also LUSH's values. Kayla was great, and I left with two shampoo bars, a conditioner bar, a tin, and a charity pot lotion. Highly recommend this location! Thanks, Kayla!

User

I love lush! I've been a loyal lushie for years and years, and every time I go into the Chinook Lush (which is, frankly, a LOT) I always get spectacular service. It's really a stress reliever to go in, get shown all the new products, and get fun demos! Jordan is always crazy-helpful and always lets me know what's coming out in the next little while.



Seriously, Lush is always the most fun place to stop into! Thanks for making it such an awesome place to shop!

User

I handed in my final paper of my undergrad last week and went to the mall to pick up a gift for my partner's mom. I ended up in Lush (my first time at the new Chinook location) where I had THE MOST AMAZING 11/10 experience. Mike, a Lush employee, spent a patient 10 minutes with me explaining the different types of fresh face masks, the different types of cleansers, and even shared his own skincare routine. I also had help from Alex, who was very supportive and extremely knowledgable about the products as well. Both of them were helpful in choosing samples and were so genuinely friendly and warm. I ended up buying a pot of the Brazened Honey face mask and I've already noticed that it has helped to brighten up my complexion while also reducing the visibility of my pores. I also LOVE the slight honey scent that stays with me for the rest of the evening after using it.



Highly recommend this store for their employees and customer services alone (but their product selection is great too!).

User

I had amazing service from Reid and Julia , their expert knowledge gave an edge on understanding the care that goes into their products. I love all the product that were recommended for me and they where not pushy about it they gave you the latitude to make your own decision. The product do exactly what they are suppose to do. Please ask for Reid or Julia or any of their very knowledge staff you will be please and delighted!

User

Had an awesome experience at Lush today. It was my first time ever in Lush, thanks to Undercover Boss Canada. The staff did not disappoint. Thank you to the gentleman who took the time to help me and my friend pick out bubble bars for our girls. They absolutely loved them! Can't wait to go back for another visit, to see the incredible team again. You totally made my day! Thank you!

User

Alex was informative and helpful with my skin care questions!

Keira was super kind of made me laugh at cash and Michael was pure joy in a human!

User

I always enjoy the products I purchase from LUSH, but today when I was shopping and taking my time looking through the gift boxes staff were distracting me and checking in on me to a level I found excessive. I felt pressured to make a quick decision rather than taking my time shopping and it made the experience unpleasant. This however might have been because of the number of people in the store this afternoon - staff might not have known I'd already been helped.

User

We visited this location today from out of town looking to replenish our arsenal of lush products to fill out our bathroom. We were greeted by just the most welcoming, bubbly, energetic sales associate Maddie (Madi? Maddy? We didnвАЩt ask for the spelling...). Not only did we find the products we were looking for but we got some amazing advice on some new products to try out! IвАЩm really excited to try out the shower Jelly Whoosh, and my partner wonвАЩt stop talking about how excited she is to shower so she can try out the conditioner American Cream! Maddie was incredible and service and advice like that will bring us back to this location any time!

User

We just found out my mother has an allergy to propylene glycol and we decided to go to lush because I heard from a friend they are super naturel. When we got there a lovely associate by the name of Reid came and helped us get everything we needed free of the glycol. Even tho we had to read a ton of labels he was totally envested in us as customers and helping my mom get the hygienic products that she could actually use. Not to mention his huge knowledge of the products and personal experience. He used all the resources that he could and even gave us a pamphlet with all the ingredients for all the stuff in the store so we could look through. I would highly recommend to anyone to go to that store because of the service I received.

User

Today I went into Lush looking for things I would like for my birthday. An amazing lady named Sylvan helped me find exactly what I needed for my oily, breakout prone, sensitive skin! She took her time explaining exactly what every product does for my skin, the ingredients in each product and sampled each product on my arms and hands! She even listed each product out for me on a catalogue so I can tell friends and family which products I liked and have a look at the ingredient list and other products!



She then proceeded to send me on my way with a sample of each product I tested that I liked!! Im so excited to try them out on my face tonight!! пњљ I've never experienced such amazing customer service in my life! пњљ

User

Today I went into Lush looking for one item, a facial cleanser to remove make-up and tackle some skin care concerns. I was approached by a lovely human named Alex, she explained to me that only one cleanser really removes make up and also offered to help me find a scrub that would tackle some t-zone concerns. Alex was very knowledgeable I have combo skin mainly dry sensitive with typical oil zones around the nose. Not only was she able to assist me in finding a cleanser, she also paid full attention to my concerns and let me take home a couple samples to try on my T-Zone. Those of which she allowed me to sample on my hand in store. They were very gentle which is necessary for my skin type and I am very excited to try them at home.



On top of this Alex is a killer upseller in a non-pushy way, which I can appreciate. It felt like shopping around with a friend. Alex paid attention to scents I seemed to enjoy and recommended several products based on what I enjoy. I don't mind a good upseller, when the person pays attention. I think I left today with a total of 5 items, and 2 samples (which I intend to come back for.)



I was super impressed with my overall experience with Alex and to be completely honest, If I didn't love Lush so much, and didn't want future product knowledge from Alex I'd try to recruit her myself. :)

User

Today I went into Lush for the very first time, and IвАЩm hooked!! Absolutely wonderful staff!! I will be back for sure!! I cannot stop talking about these amazing products!!

User

My sister and I had a wonderful experience at Lush in the Chinook mall on Wednesday. Michael helped me find what I was looking for and was very knowledgeable and personable. ItвАЩs so great seeing such proactive people who enjoy their jobs! IвАЩll definitely be back. пњљ

User

Just shopped there and was served by Brittney. IвАЩm always happy with the staff but Brittany went way above and beyond and made me a custom Easter gift for my daughter. Top shelf experiences like that make me happy to spend money. Great Job Brittany.

User

Jaden (I think) helped me today and was wonderful! SheвАЩs very friendly and personable. She also had great product knowledge. IвАЩll be going to Chinook more now to go specifically to your Lush location.

User

I went in today for some skin care. I can't remember the name of the lady that helped me but she was really informative and helped me pick some amazing products to meet my needs. Tried them all tonight and am so happy with everything I got пњљ They also let me switch out a product that I didn't like, which is a first because I mostly love everything they make пњљ

User

I went in on Friday to buy some new skin care products as I've been really struggling with my skin lately. I was able to chat with Brittany and she set me up with a ton of great products and really made me feel confident in what I was buying. She was extremely helpful, informative and made me feel so much better about myself when leaving the store. The products that were recommended by her seem to already be helping and I'm so thankful! Thank you Brittany!!

User

I was in Lush Chinook yesterday to grab a few things and ended up coming home with an entire haul! Every sales associate was kind and helpful, demo'ed any product I wanted to try on my skin, and were more than happy to send me home with samples of products that I was on the fence about purchasing. Lush Chinook is the best location in the city and I will never hesitate to go back. Thanks to all the staff there :)

User

I visited the chinook location yesterday. I often take time to visit because, time after time, IвАЩm met with friendly, empathetic, knowledgeable customer service! Plus I canвАЩt get enough of the new space they have xoxo пњљпњљ super job yвАЩall пњљ

Just wanted to add to my previous review пњљпњљ I had some Christmas shopping to do and wanted to see what I could find... пњљ as always, they had quick, useful knowledge on exactly what I was looking forпњљпњљ. This Christmas will be one to remember пњљпњљпњљ Thanks so much to the wonderful peeps at #lushchinook #christmas2017

User

I shopped at Lush on Friday Nov 27; I had never been in a LUSH store, but really appreciate the theme of ethical and sustainable practices. Kayla showed me to the shampoo bars, which is what I wanted to buy, and took the time to figure out my needs and wants to suggest the best bar. She then took the time to show me the entire store and all of the products to give me a really thorough view of what LUSH has to offer. I was not only impressed by her interest and passion for the products, but I also just had fun discussing them and also LUSH's values. Kayla was great, and I left with two shampoo bars, a conditioner bar, a tin, and a charity pot lotion. Highly recommend this location! Thanks, Kayla!

User

I love lush! I've been a loyal lushie for years and years, and every time I go into the Chinook Lush (which is, frankly, a LOT) I always get spectacular service. It's really a stress reliever to go in, get shown all the new products, and get fun demos! Jordan is always crazy-helpful and always lets me know what's coming out in the next little while.



Seriously, Lush is always the most fun place to stop into! Thanks for making it such an awesome place to shop!

User

I handed in my final paper of my undergrad last week and went to the mall to pick up a gift for my partner's mom. I ended up in Lush (my first time at the new Chinook location) where I had THE MOST AMAZING 11/10 experience. Mike, a Lush employee, spent a patient 10 minutes with me explaining the different types of fresh face masks, the different types of cleansers, and even shared his own skincare routine. I also had help from Alex, who was very supportive and extremely knowledgable about the products as well. Both of them were helpful in choosing samples and were so genuinely friendly and warm. I ended up buying a pot of the Brazened Honey face mask and I've already noticed that it has helped to brighten up my complexion while also reducing the visibility of my pores. I also LOVE the slight honey scent that stays with me for the rest of the evening after using it.



Highly recommend this store for their employees and customer services alone (but their product selection is great too!).

User

I had amazing service from Reid and Julia , their expert knowledge gave an edge on understanding the care that goes into their products. I love all the product that were recommended for me and they where not pushy about it they gave you the latitude to make your own decision. The product do exactly what they are suppose to do. Please ask for Reid or Julia or any of their very knowledge staff you will be please and delighted!

User

Had an awesome experience at Lush today. It was my first time ever in Lush, thanks to Undercover Boss Canada. The staff did not disappoint. Thank you to the gentleman who took the time to help me and my friend pick out bubble bars for our girls. They absolutely loved them! Can't wait to go back for another visit, to see the incredible team again. You totally made my day! Thank you!

User

Alex was informative and helpful with my skin care questions!

Keira was super kind of made me laugh at cash and Michael was pure joy in a human!

User

I always enjoy the products I purchase from LUSH, but today when I was shopping and taking my time looking through the gift boxes staff were distracting me and checking in on me to a level I found excessive. I felt pressured to make a quick decision rather than taking my time shopping and it made the experience unpleasant. This however might have been because of the number of people in the store this afternoon - staff might not have known I'd already been helped.

More about Lush Cosmetics Chinook

Lush Cosmetics Chinook is located at 6455 Macleod Trail SW, Calgary, Alberta T2H 0K8
403-252-9415
Monday: -
Tuesday: -
Wednesday: 11:00 - 18:00
Thursday: 09:00 - 18:00
Friday: 11:00 - 18:00
Saturday: 11:00 - 18:00
Sunday: 11:00 - 18:00
http://www.lush.ca