Marble Slab Creamery

No stars would be appropriate but there wasn't an option. How does an ice cream shop run out of mixes to make milk shakes? THAT'S YOUR ONLY JOB. Lame.

Last night, I ordered two ice creams through Skip the Dishes - my friend got a bonus "mix-in" in one of them! Who knew that all she wanted in her ice cream was a rolled up wad of paper!!!! This maybe an isolated incident, but I will be staying away from this location from this point forward.

This happen in May but I told Marble Slab Company that I would not post my review until I gave them a chance to fix the issue. It never was resolved so here it is:

Today I came into your store shortly after 7pm and encounter a rude and aggressive employee of yours. There were only two employees there at the time; this guy “helping” us and a girl in the back. He finished with the previous customer and walk up to me and my girlfriend and didn’t even say hello or ask us for our order. We felt uncomfortable, as he was staring at us blankly, so we told him we want two orders of ice cream, and then I told him I had a couple which at that point he looks annoyed and scuffed under his breath. Once my girlfriend told him what she wanted he began to scoop the ice cream. Again, he didn’t even say anything to my girlfriend like, “Sure” or “No problem” or “I’d be glad to help you with that,” instead he begrudgingly starts to scoop ice cream. Finally, I ask him, “what wrong? Is there a problem?” His reaction, was shocking and took me back. He put down the tools he was using, stopped doing his job and asked me, “What did you say?” I never thought I’d come into your store and feel like your employees would try to pick a fight with me as if we were in a back alley of some shady part of town. We’re in McKenzie Town in fact, a community know for being friendly and safe. At this point I repeated what I said and he leaned towards me as if to convey to me, “say it again”. I stepped forwarded to and asked, “Are you not going to do your job?” and he continued to stared me down not saying a word. So, I asked him, “What are you doing just standing there? Are you refusing to help us?” and finally like a rubber band he snapped back into reality and said, “No, I am not refusing. I am doing it.” And only then did he started scooping ice cream again… check your video tape and see how long he stopped doing his job to try to intimidate one of your stores patrons.

I am shocked at this behavior for a store whom competes against, not only fast food chains like DQ and McDonalds, but big chain grocery stores of whom you are surrounded by. I was going to put this compliant on Yelp and Google Map, etc, etc. but then I realized it wasn’t the company that did this and at least I could give them a change to rectify what happened or at the very least explain to me your hiring practices to better understand how you hired an employee that start confrontations and escalate situations, let alone how you hire employees whom are angry and don’t greet or ask customers for their orders.

Honestly, looking at this stores (4600 130 Ave SE, Calgary, AB T2Z 0C2 ) google map reviews it looks like not much is going to change but I hope you’ll take action so that this does not happen to another couple whose biggest mistake was coming into your store to buy a few scoops of ice cream.

Only been there once so maybe it is not always like this, however when we were there in the late afternoon the place was a mess. Not too busy with three staff visible but still the tables were sticky and dirty and the floor was in need of a mop. The place looked grungy so I assume that this is the norm.

I've been here twice now and the customer service is just not enjoyable. i don't expect much but it would be nice not to be rushed and maybe if they could speak once in awhile. no smiles, no customer interactions and the lights always make it seem like it is closed at night. seems like they don't want our business. meh.

Customer service leaves a lot to be desired. However there is a large selection on flavours and items on the menu. Seating could be better. Prices are also a little on the higher end for what you get.

Staff were very uninterested in service, but overall not rude, I would put it at dead centre overall for service and quality

Terrible customer service. Been there twice this week and the teens working by there didn't bother to speak to use, nor make eye contact. The one girl made my ice cream as I stood by the cash, proceeded to leave it on the other counter and walk away...without indicating to me that it was there. Very rude staff.