Mercedes-Benz Edmonton West

Had an excellent experience purchasing a used C230 sedan. Ben was very knowledgeable and helped me get the best value for trading in my old vehicle. I also had the gas tank filled up for me before leaving the lot which was a nice surprise.

Ben was a great help! He treated us like family and took the time to answer our many questons. My mom has always wanted a Mercedes-Benz and Ben and the financing team made her dream come true. We were able to find a great car that fit our budget thanks to them. I definitely recommend coming here to buy your dream luxury vehicle.

I have been a customer since David Morris Fine Cars was the owner of Mercedes-Benz Edmonton West and was a bit concern about the service going forward. To my surprise, the service has remained stellar and much improved. This is my 3rd vehicle from this establishment and I am very pleased dealing with the staff’s especially the sales manager Jordan Clarke and the Sales associate, Shan, nothing but professional and exceptional 5-start service from these folks.
I am very pleased and will definitely buy another vehicle from this dealership.

Robin Sawh, IT System Administrator, Edmonton Alberta

I had a fantastic experience from this dealership. Not only from Rollie Poon but also from Andy (and anyone else we had to deal with here). It was really refreshing to feel like we were negotiating with a team who wanted to help us get into what our family needed instead of just a dealership who wanted to sell us a car and push us out the door. I wouldn't hesitate to shop here again!

I should have written this review 4 months ago after purchasing my wife a ML400. What a fantastic experience I had! I bought the car from a salesman named Rollie - I left feeling like I've known him for years. I'm sure all salespeople are taught to sell but I believe there are certain personality traits that just can't be taught. Rollie was genuine, extremely knowledgeable (literally down to the nuts and bolts of several cars we discussed and drove) and was very helpful after closing the deal and I went to Calgary. I phoned him out of the blue and asked an obscure question and he not only knew the answer but knew how to explain the answer to me in such an empathetic way that many others wouldn't, or couldn't, have considered. The devil is in the details and Rollie left nothing to chance - what a great help and a great experience for me that has continued post-purchase. Next step... a car for me!! There's no question I'll call Rollie when it's time.

This was the best car buying experience I've ever had from the moment I accessed their website. Bryan McEvoy was extremely easy to deal with and has always been available for any questions. My wife is looking forward to dealing with Mercedes-Benz Edmonton West when she is ready for a new car. Top notch dealership in all aspects.

I have had terrible experience with Mercedes Benz Edmonton WEST. The vehicle still under new car warranty but Mercedes Benz Edmonton West cannot fix folding side-mirror fail. Their assistant service manager told me I should not use power mirror in winter because mirrors cannot withstand Edmonton cold weather. They cannot do anything to fix the problem. They do not honor warranty claim, they just ignore customer concern everyone beware ...... BTW they are really good at washing my car, they just cannot do the repair.

Thanks Christian for your response. After I am humiliated by your assistant service manager, I decided to give Mercedes-Benz Heritage Valley a try, they found the issue right away. They found condensed water inside the side mirror and also they found software update for the side mirror from Mercedes bulletin. They had applied the software update for me.
It is hard to believe your well trained staff told me nothing they can do to fix the problem.

I live in Victoria, BC and purchased a 2014 GLK250 from MB Edmonton West. The deal was completed over the phone and I flew into Edmonton to pick up the vehicle.
Initial impressions of the dealership were very good. The facility is bright and clean and the staff were very welcoming.
Our salesperson, Bryan, took the time to explain the features of the vehicle and Jason Hill in the business office was fantastic at making sure the terms of the deal were set up properly. Jason was very personable and I would be more than willing, and would feel very comfortable, dealing with him again.
The amenities of the dealership (bistro, coffee, etc) were top notch. I've never dealt with a dealership which made such effort so their customers would be comfortable. The breakfast sandwich we ordered was excellent and very welcome as we started out on our 11 hour drive back to Victoria.
The vehicle was FANTASTIC. However, as we drove home it became apparent that the vehicle's alignment or wheel balance was not spot on. When I called the next day I spoke to Jordan Clarke, General Sales Manager, and he was also unbelievably helpful. Jordan advised that I should take the vehicle to the local MB dealer and MB Edmonton West would pick up the tab needed to make the GLK perfect.
I've never owned a high end vehicle before, but my initial impression is that you get a lot of service and quality in purchasing a Mercedes Benz.
Without reservation I would recommend Mercedes Benz Edmonton West as an excellent choice to deal with in the purchase of these incredible vehicles.

From the moment my wife and I walked in we were greeted with smiles. After a couple minutes of looking around Shelley approached and asked if we needed help with anything. She was very pleasant and at no point did we feel pressured to do anything. She was very knowledgeable and was able to answer all the questions we had about the vehicle. Once we made the deal we dealt with Jason in finance who was equally fantastic. They were able to have our car ready quickly and helped us expedite the process by taking care of transferring the registration.

All this to say that this was by far the best buying experience my wife and I have ever had at a dealership!