Mid-West Moving & Storage Services

WARNING USE ANOTHER COMPANY!!!
HORRIBLE SERVICE
I am writing this review based on the service that my tenant revived from this hack show moving company. They would not attempt to make it to the house to drop off his things as my driveway was too long. I ended up using my work truck to get his things from the moving truck so that he would get his things so he wouldn't have to wait until Midwest could rent a u haul to complete the job. Upon putting his things in my truck (which he had to do himself) that was the end of there help. Driver refused to come and unload my tenant's things into his suit. They also sent 3 or more items to the wrong place on the wrong truck. They have refused to compensate me for my time, fuel and truck. Oh and may I also say that he missed a week of work because the pick-up and drop off dates agreed apon was not met. Oh and the driver had 2 flats on his truck in the middle of winter. Find another moving company these guys will screw you any way they can. 0 star if possible.

This company is very close to a scam. They probably don't have any offices anywhere. one of the contacts that took care of my move was very nice, helping and promising at first (before any payment), btw her name is Sue! I mention her name because went through a lot of problems with them. She gave me a quote of 1300 CND and then charged me 2200 CND. That's aside they are not responsive at all after everything is paid and they get their money. The move was horrible. They have already lost one office desk and 2 boxes of mine, which I had a lot of important thing in them. My sectional was damaged and so dirty when arrived, and now after almost two weeks of delivery time they are not responding to my emails and calls for my lost items.
Anyways, if you want your stuff lost and damaged and want to be charged twice of what you agreed upon, go with this company. Don't just rely on my comment and read others too.
Hope this has been helpful.

I wish I could give them a zero star. We moved from Ontario to Edmonton, Alberta. when we contacted them, they gave us a fair rate, they seemed professional over the phone and promised us that our stuff will reach Edmonton in 2 weeks the max. The lady 'Sue' also promised us that there will be no hidden surprises regarding the cost and any other services. But we got our stuff after 1 month! Sue is VERY rude and unprofessional. No manners, no professionalism, will hang up the phone on your face. The moment they picked up our stuff, their tones changed! They would not answer our phone calls, if they did answer it, Sue would be really rude and hung up the phone many times. When I told Sue that she promised that our stuff will reach within 2 weeks and we didnt even have a bed to sleep on and I got back pain because of sleeping on the floor. She said 'we cannot do anything about it, u just have to wait, we dont know when your stuff will arrive'. We hired another company to move our cars and our cars arrived in 4 days! Mid west is a Very unprofessional company, highly rude staff (Sue), your stuff will never arrive on time. I do not recommend them at all. Please believe all the reviews and use another professional company.

I cannot stress enough to believe all of the negative reviews you read! We gave Mid West a chance, despite the reviews, and I will never recommend them to anyone. Everything was wonderful leading up to the moving day. Even the movers who came were down to earth and friendly. We had no problems at all. Our stuff was moved from Edmonton to Mississauga. Upon receiving our delivery, my Muskoka chair arrived broken (which I sent a photo of to Sue, who didn't acknowledge it whatsoever. Although I said my boyfriend would be fixing it, there was still no response or apology regarding the issue itself). We were (and still are) missing two boxes. I originally sent an email to see what was going on with the missing items and heard nothing back. I followed up a few days later and was told by Sue that she would contact me later that day but yet I still didn't hear anything back. Once the time came to actually do the job and look into where our items were, it seemed that Mid West had zero care in the world. I had to send a rude email just to get a response back. With a $350 deductible and only $0.66/lb it isn't even worth claiming and giving them even more of our money. They completely disregarded the issue and have no care that their company lost our items. There are only a few places the boxes could be - in a warehouse, at another clients house, or they were stolen. As great as they were prior to the move, once things got serious they were completely useless and couldn't care less about their clients or the employee errors leading to the client issue(s). Seriously, believe the reviews and don't give them your money.

We moved from Calgary to Salmon Arm BC. They quoted us a fare rate so we agreed to go with them. The crew were a bit rough around the edges but we figured what the heck. They are occasional staff from the unemployment line....not so. They were employed by the moving company and arrived "hung over". They broke a shelving unit, many dishes and glasses, our stereo, scratched our furniture. They misplaced our dolly (they thought it was theirs) which we had to actually go to the warehouse and search around for and when I said to Sue "if you can't find it I'll charge you $100 to replace it" she laughed and said "that'll be the day". We did find it in one of their trucks strapped inside. We are still missing some garage stuff like our jack and a few other things. BE FORWARNED!! The price they quote is NOT a fair deal after the way they treat your belongings. They were also late by 2 days and we had to pay another night of hotel and missed a day of work, and they refused to compensate us for anything!!!!

Horrible. Not sure how this company is still in business. Based on the experience my family has had with this company and all of the crazy reviews it is a wonder they are still operating.

They make outlandish claims, try bill you for things that seem flat out illegal. They are complete scam artists that have quite the scheme worked out. They will hold your belongings hostage and make you pay to get them back.

Do your research and use anyone other than these guys. Don't give them your business.

DO NOT USE THIS COMPANY I hired Mid-West to move personal belongings of a family member forced to move from Edmonton to Sydney BC in December after a separation. The belongings were picked up December 27, I paid my deposit of $200 and items were to deliver in Sydney on January 3/17 as per the contract.

On January 4 I called to find out where our belongings were and was advised that there were "truck issues" and that they would be on the next truck which 'should' be soon. I was also sent a bill for items they tell me weighed 1600 pounds. The items were weighed prior to being picked up and were under 1000 pounds. So my rate went from $1,100 to $1,600. I asked to have the stuff reweighed and was told it would cost me $450 to have that done.

January 5. At this point I request to come and pick up my belongings myself and have them delivered another way. I am told I am more than welcome to pick up my stuff but that I will have the pay the full delivered amount of $1,600 plus $120 warehouse fee before I can have it. Ludicrous. I relent and say "fine I deliver for your price, but I will have to borrow the difference in order to pay. She tells me to call her when I have the money in place. I advised here the same day that money was in place.

On January 9 I contacted them again to find out status and was advised their scheduler had been in hospital and they would advise the next day when the truck was going.

January 10, sent another email and got no response.

January 12, sent another email and was then advised that they would not have another truck going until January 30 and that they could not send a partial load to the island.

January 25, yet another email was sent and they responded that they were "hoping" it would delivery by February 6. At this point I am extremely frustrated and ask to speak to the owner. I was advised that the owner was not available to discuss this and that I would have to deal with the person I had been up until now as the owner sick.

January 27 I contact my lawyer. He sends a letter stating that I am prepared to resolve the issue by picking up my belongings and forfeiting the $200 deposit despite the fact that the moving companies actions to date have been appalling. Still they refuse to cooperate. All I want is my grand kids stuff back so I can get it to them.

More back and forth emails between lawyer and moving company and it is agreed that they will deliver on February 3. I agree. Lawyer steps out of picture. On January 30 I forward an email with a new contact number for the delivery. I receive an email back saying they refuse to deliver unless I pay full amount up front or pay $400 to come to Calgary to pick up my stuff because they want "no more trouble". I reply that "the original contract stated that payment was due on delivery. You cannot change those terms without my further agreement. Please confirm you will abide by the original contract and its payment terms. If you are choosing to cancel that contract, then I expect to be refunded my $200 deposit and to be allowed to retrieve my items at no further charge." Her response was "we will not deliver unless paid up front". My last response to them was "if you think for one second that I will pay $1400 to a company that has breached a contract not once, but twice and failed to deliver the stuff not once but twice you must take me for a complete fool. I will not pay before we see the items in the truck at the delivery location as per the contract which I signed. If you want me to pick up the items because you are breaking the contract it is at your cost, not mine."

And here we sit.........................

Worst moving company ever!! They wrecked most of out furniture! My wife's antique cedar chest has pieces missing, her China was broken, family pictures are missing, our outdoor picnic table only came with the legs. I'm guessing the table top (it was glass) is broken, that's probably why it never showed up. our outdoor swing is bent and broken, antique side table was scratched, and not even covered during our move. our electric fireplace came broken in pieces. When they opened the back of the truck up, it looked like they just threw everything into the truck as they were going to the dump. I'm actually pretty sure we take care of our garbage better than they " took special care of our belongings in a professional manner". I would never recommend this company to anyone! If I had my way, I wouldn't even give them one star. And dealing with the claims department wasn't much better. I hope this company goes out of business! Oh, and they were an entire day late after booking them 5 weeks in advance.

DO NOT USE THIS COMPANY!!!
They are the worst movers ever. First she is great and sympathetic and caring but once they have your stuff. It all changes. They ad charges without your permission, they take stuff they are not supposed to take and they do not listen. Then they break everything and just chuck your items around. They hold you hostage as they have all your stuff. I still do not have my stuff and I being a single mom do not have the resources to pay double what was quoted.